Very bad service rude employees and managers at the Poway California location especially the manager she fought with us for no reason as my friend ordered a black coffee because he is diabetic and they gave un a French vanilla late when we asked is this a black coffee they insisted that it is so we needed them to change it to a regular black coffee the manager came and started screaming and told us to leave her store and then I guess her boyfriend came and wanted to fight us. I don't think any customer should get this treatment anywhere also I don't know these types of employees should not be working in customer service treating people with racism and aggressive attitudes

Ordered 3x java-to-go's .. everything was ready when I picked up the order: drinks, cups, sleeves, whipped cream, half n half, stirrers, sugar and an assortment of tea bags. Folks at the reception enjoyed the hot chocolate, coffee and tea.

The best Coffee Bean in SD. Great service always. Quality of coffee / foodstuffs beats Starbucks.Morning Staff is always friendly and diligent.

Extremely friendly staff and management. Relaxing place to work or sit in at various times of the day. Good quality coffee.

Went through drive thru for pick-up order for 3rd party delivery Aug 27 at 7:40pm. Driving up, employee threw her head back clearly irritated that we were driving up. Was extremely short and rude at the speaker. Even if you’re tired/ready to go home why act that way? Genuinely no excuse to be so rude💀Strange.

1:50pm 11/29/23 Terrible service. Waited 20minutes for a muffin and a drink, other customers were served before us that ordered after us. Not sure what the problem is or why the staff can't just say sorry and work on the order immediately.

The girl who was working on Sunday morning (12/10) short black hair was so incredibly rude. My boyfriend ordered a latte and she cut him off and said “HOT OR ICED?” He was like “iced” and she’s like “uhhhh you want a latte iced? We don’t do that.” And he said “sorry, just one second, I’m ordering what I’m told” and she cut him off and said “WELL then I can’t make your order if you don’t tell me if it’s hot or iced.” This was all in a 20 second interaction, and there was no line. We pull up to the window and she said “hi” and nothing else to us. She didn’t say the price, the drink order, nothing. My bf had to speak first and be like “it’s Apple Pay” to which she just held the reader out with no response. So rude. Drinks tasted terrible, I’m sure on purpose. We literally threw the drinks out and got Starbucks.

No longer sell No Sugar Added mocha powder for drinks. Been going here every single morning for the last 3 years and that is all I ever got. Disappointed beyond measure. Will never return.

Lots of drink options to chose from. Staff was friendly and efficient getting our order to us. A little on the pricey side but quality of products made up for it.

STOP ADDING SUGAR TO EVERTHING!!! My first visit after 2 years. I loved their hibiscus ice tea. Not sweet little bit sour. Today i ordered hibiscus tea and they started to mix it with sweetner. Could not drink and threw it to garbage. Why u have to ruin everything with adding sweetner? U like to be surrounded by obese people in this country???

Great coffee! However don’t limit yourself to just coffee/ lattes. They offer cold brews, teas, breakfast sandwiches/ burritos and pastries. My favs are the cookie butter, vanilla, and seasonal sea salt toffee iced lattes. Delicious lattes. Great quality coffee beans. Their powders (cookie butter and vanilla, etc) are available to purchase along with their coffee and teas. Awesome customer service, the young lady in the drive thru was amazing. Very clean location

Alan the manager is an outstanding individual, enforces the rules in a respectful manner and is quite friendly, iced vanilla latte is bomb too.

I like CB&T better than star bucks! I like the iced coffees. There staff seem friendly and they enjoy working there. I will be back!

The mocha ice blended and the dark chocolate mocha are amazingly good especially with espresso shots! & super frozen 😋. Also the chicken cesar wrap is good as well. The over oats is really really good as well. During the holidays I recommend the seasonal drinks as well, won’t disappoint!

I work across the street at Lunch Dance Institute and on a quick break this is a perfect place to come and get something warm to drink and take a moment for myself. It's quiet, cozy and the service is super great. The staff are friendly and helpful and make the experience very nice.

Dark chocolate late is to die for! Great staff, very friendly.

Best latte I have had in 3 years ...... Keep it up coffee bean

Great Coffee Bean location! Drinks are always prompt and made right. The best thing about this particular location is the staff. Every time we come to this location, everyone is friendly, helpful and has a great attitude; Whitney made our night when we came in the other night.

This location gets 5 stars because their coffee is always great. With that said, this location has the most rudest and grumpy employees.

The Coffee here was good and one of the staff was very flirtatious with me, which was a good confidence boost. Love this place.

the chicken caesar wrap i had was very soggy 🥲 i couldn't eat it after one bite. the iced chai was decent, though a bit watery for my taste. drive-thru service was quick!

I’m in awe right now. The staff at this location always go above and beyond expectations to make their customers happy!! I moved to SD from Seattle about 2.5 years ago and needed to find a coffee place that served real coffee (sorry Starbucks). Began visiting this place religiously, about 6 days a week for all my coffee needs but ended up moving home about 2 months ago to help some family and just returned on Friday. Yesterday I visited the coffee bean in Carmel mountain and ordered my usual drink, only to get a watered down super heavily concentrated drink that I ended up tossing out and was super disappointed at. Today I visited my favorite coffee bean in poway and not only had my drink made to perfection, but the staff remembered me and my drink after so long and even wrote me a small note!!!! Seriously made my day. Could honestly go on for days about this location and the amazing services they provide. Thank you guys!!!! You rock.

Wonderful experience! Probably the best vanilla latte I've ever had and my husband got a blended iced mocha which was also great (I stole a sip). The employees were super efficient, friendly and our order was out quickly. The seating area is super clean, welcoming and family-friendly. 5 stars!

Just. Thank you. It was a rough day and I needed my coffee. It was the end of the shift. I order, pull up, and then realize I cannot pay—I had just come from Mexico so only had pesos on me. She gave me the coffee. I drove right to the bank (100 yards away), withdrew dollars, and went back (sipping my excellent cup of coffee). They tried to refuse payment! I insisted. Just a simple act of kindness. More than a big deal to me. I don’t usually pass that way but will always remember that act of kindness. Thank you so very much for making my day!