1/5 Bartlomiej B. 2 years ago on Google
It
was
a
family
holiday,
2
adults
with
2
kids
1.5
and
3years
old.
We
were
advised
by
booking
dot
com
to
book
2
rooms
for
our
family,
so
we
did.
To
our
surprise
rooms
were
on
different
floors
and
one
was
small
hence
useless
in
our
case.
Hotel
staff
with
a
smile
on
their
face
explained
there
were
no
rooms
available
next
to
each
other
or
even
on
the
same
floor.
Besides
even
those
2
rooms
were
not
available
on
time
at
3
pm.
We
decided
to
squeeze
our
family
into
one
bigger
room.
The
next
day
after
we
left
the
hotel,
we
received
an
email
asking
us
to
rate
our
stay
and
rate
it
poorly.
Later
hotel
staff
contacted
us
being
polite
and
apologetic
offering
compensation
for
a
small
room
which
we
did
not
use,
and
we
did
accept
a
refund
for
a
small
room.
To
our
surprise
soon
after
we
received
another
email
from
hotel
staff
suggesting
that
we
had
lied,
and
the
room
was
available
next
to
each
other,
but
we
did
not
want
to
wait
for
it
–
which
was
complete
nonsense
because
according
to
the
same
stuff
it
was
not
available
on
Saturday
3
pm.
I
was
using
this
hotel
many
times
there
were
issues,
but
I
had
never
complained,
e.g.,
on
two
occasions
there
was
a
fire
alarm
and
we
had
to
get
out
of
our
beds
late.
The
cause
of
the
fire
alarm
was
the
hotel
kitchen
staff.
I
almost
missed
my
early
flight
at
5
am
because
of
that
event.
It
was
too
much
accusing
me
of
lies
hence
it
was
my
last
stay
at
this
poorly
managed
hotel
with
very
bad
customer
service.