1/5 Max C. 1 year ago on Google • 1 review
I
bought
a
guitar
from
them
CORT
Gold-A6
NAT.
They
sent
me
a
guitar
in
so
bad
condition
you
could
think
of.
Even
the
frets
were
rusty.
The
head
was
damaged
in
a
places.
The
tuners
were
all
damaged
all
around.
And
the
worst
I
immediately
the
very
same
day
wrote
to
them
asking
for
refund
but
they
did
not
respond.
I
wrote
to
them
3
times
for
three
days.
Still
haven't
heard
from
them
back.
Sales
manager
was
Petra
Pohanková.
And
before
the
sale
she
was
pretty
talkative.
Claims
department
keep
silence
as
well.
I
included
the
pictures.
Here
is
the
full
list:
1.
It
was
kept
in
such
humid
environment
that
even
frets
got
rust
on
them,
not
only
strings.
The
neck
is
in
the
worst
condition
I
ever
seen.
2.
Tuners
are
scratched
badly
as
well.
All
of
them.
And
not
on
one
side
all
around.
Should
be
replaced.
3.
The
head
is
damaged
on
the
top.
There
are
three
dents
like
something
heavy
fell
on
it.
4.
The
head
is
chipped
closer
on
the
opposite
side
of
saddle
like
it
fell.
5.
There
are
three
scratches
on
the
sound
board
right
beneath
the
bridge.
6.
There
are
visible
small
scratches
all
over
meaning
that
the
guitar
is
not
new
but
was
used
before.
7.
Gig
bag
it
came
is
is
not
new.
So
I
want
to
tell
you
how
their
claims
department
works.
So
I
wrote
to
them
on
the
same
day
I
received
the
guitar
to
the
sales
manager,
Petra
Pohanková,
and
to
the
claims
department.
I
sent
emails
every
day
to
both
email
addresses.
Petra
never
responded
back.
The
claims
department
responded
three
days
later.
Three
days!!!
Since
then,
the
average
response
time
has
been
two
to
three
days.
The
manager
in
the
claims
department
is
named
Jan
Pospíšil.
He
just
does
not
respond
if
he
feels
like
it.
The
main
issue
is
that
according
to
their
"Return
of
Goods
-
Withdrawing
from
Sales
Contract,"
they
can
"Upon
agreement
with
the
Merchandise
Returns
Department,
we
can
also
pick
up
your
item(s)
at
your
location
at
our
own
expense
(this
service
can
be
used
once
every
90
days)."
So
for
two
weeks,
these
people—I
do
know
how
to
call
them—couldn't
organize
a
pickup
by
a
courier.
I
suggested
that
she
send
me
a
return
label,
so
I
could
bring
the
guitar
to
my
local
postal
service.
That
was
ignored.
So
the
guitar
was
not
picked
up
until
now,
and
nobody
knows
when
or
if
it
will.
And
I
can't
send
it
myself
since
they
did
not
provide
a
return
label.
They
just
ignored
that
request.
I'll
add
later
how
the
story
progresses
and
how
it
will
end.
Stay
away
from
the
store
and
the
people.
It
is
not
worth
it.
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