The worst and most humilliating experience I have had in CZ. On march 16th I requested an appointment with a pneumologist, after a polite and kind email communication I was booked for 4.4 13:30hrs with MUDr. Krenarová Jaroslava. I arrived half hour before to organize all regarding payment, as I have pvzp I agreed to pay the complete service. After few minutes a nurse received me and not even offering me to be seated an old and rude lady (the doctor) checked the medical documents I provided, and she started yelling and screaming that I needed to go to my previous doctor. I tried to explain that my previous doctor has no appointments available and that my asthma problems are getting worst. When I tried to explain that my current treatment is not helping me, she just interrupted me and kicked me out of the office. This is another example of the discriminatory and racist treatment of old czech doctors (proud to be member of their CLK) towards foreigners. First time I see a place where a ''medical doctor'' denies medical atention to a sick person. Please if you are foreigner and do not want to be humilliated, dont even try NextClinics.

(Translated by Google) I was ordered by the doctor for an hour for trivial confirmation. The doctor did not respect it at all, took other patients in front of me, did not care what I came up with and when I was ordered. After 35 minutes, when another person was supposed to overtake me, I dialed and told the doctor quite emphatically that this was really not right. Then she finally gave me the confirmation. I cannot understand that today doctors still behave this way. Truly the last visit to this institution. (Original) Byl jsem objednaný k paní doktorce na určitou hodinu kvůli triviálnímu potvrzení. Paní doktorka to vůbec nerespektovala, brala jiné pacienty přede mnou, nezajímala se, s čím jsem přišel a na kdy jsem objednaný. Po 35 minutách, kdy mě měl předběhnout další člověk, jsem se vytočil a dost důrazně jsem paní doktorce řekl, že toto skutečně není v pořádku. Pak mi konečně potvrzení vydala. Nedokážu pochopit, že v dnešní dob se doktoři stále chovají tímto způsobem. Skutečně poslední návštěva této instituce.

I totally agree with all the bad comments from everyone who visited this clinic. My personal recommendation - DO NOT GO TO THIS CLINIC. If you have options, please use other option. I had to wait nearly 3 months for an appointment to allergy tests. 5 days before the scheduled date, I receive a call from the clinic that the doctor is ill and will not be available for the test (its a different question I have in mind that how do they know that the doctor will be still ill 5 days later... never mind). I am given next date 6 months later TOTALLY UNACCEPTABLE. I said if the cancellation is because of doctor and not me, then they should call me when any recent cancellation takes place and I can replace that slot instead (fair ask right). But they out rightly denied stating they don't contact patients like this. This is total violation of a patients rights to medical care. DO NOT GO TO THIS CLINIC unless you want to have a similar experience.

This clinic doesn't deserve to operate. It has some of the rudest doctors. The general practitioner I saw was extremely rude and would not listen to me. I think some of doctor's at Next Clinics are xenophobic and don't like foreigners. I'm never coming back to this clinic ever again.

(Translated by Google) The receptionist is absolutely not doing her job. He'll let you wait on purpose and he's arrogant. Not recommended. (Original) Pracovnice na recepci absolutně nekoná svoji práci. Nechá vás čekat naschvál a ještě je arogantní. Nedoporučuji.

After I registered with this clinic they requested that I provide them with my medical history from previous GP. Doctor offices should communicate between themselves, I was supposed just to provide the signed request for transfer. Two months passed, they called my previous GP after numerous emails, but did not provide them with contact email address! I never visited the doctor in this clinic after the registration, but they did charge my insurance for those two months, even that I didn't have any care because of their neglect.

(Translated by Google) I do not recommend. After shortening my vacation by a few days to visit nextclinics and coming to Prague for their examination, I received a message that the doctor had to leave earlier and would not be able to do my examination, even though I had been booked. (Original) Nedoporučuji. Poté, co jsem si kvůli návštěvě nextclinics zkrátil o několik dnů dovolenou a přijel do Prahy na jejich vyšetření, dostal jsem zprávu, že doktor musí odejít dřív a moje vyšetření nestihne, přestože jsem byl objednaný.

Easy location. The reception staff speak English. If some doctor doesn't, then you'll be accompanied by an English speaking nurse. Emergency walk-ins are accepted by calling ahead. Dr. Horký speaks decent English and is very methodical. Prefers not to prescribe unnecessary medication.

(Translated by Google) The first impression was huge, if only it would be like that every time .... (Original) První dojem byl ohromný, kéž by to tak bylo pokaždé....

(Translated by Google) Beautiful, clean facility, right next to the metro and tram and bus stops. (Original) Krásné, čisté zařízení, přímo u stanice metra a zastávek tramvají a autobusů MHD.

(Translated by Google) Very nice and helpful nurses and receptionists. Total satisfaction for me (Original) Moc milé a ochotné sestry i recepční. Za mě naprostá spokojenost

It depends a lot where you go: GP: terrible Physiotherapy: rather bad Dermatologist: pretty bad Surgeon: good Allergologist: seems alright Another pro: most people speak English

S fungováním kliniky jsem naprosto spokojená. Vše jasně označené a přehledné, téměř jsem nečekala. Při dnešní registraci jsem vyplňovala souhlas se zasíláním výsledků elektronicky, tudíž problémy zmíněné níže už nejsou aktuální.

Good service: quick results of analysis , employees speak English. But sometimes they have small issue with reservation (not too often) as unexpectable cancellations/changing time of appointment or doctor can came later then appointment has been booked.

I wouldn't recommend, first visit doctor said would call if results needed attention, didn't call,...on next visit months later doctor mentioned that there were important results I should have known about and called me back next day for tests, and then messed up the pathology order. Appointment with dermatologist cancelled as I was waiting at the clinic. 3 visits, 3 examples of incompetence. Looking for new doctor.

The doctors are Okay, some of them have a good patient approach and are somehow precise. 2 stars because of the receptionists. They are lazy and indifferent to patients, and unable to do their job properly! Booked appointments clashes with doctor's vacations, and you go to the clinic many times in a row for nothing! They do not even apologise, they just dismiss you with "I did not know that doctor was off", usually blaming some error. Doctors never bother to call you back, even. E-mail communication is very poor, when you ask for another appointment, they just say 'it is not available'. They do not even make the effort to come up with another date to accomodate your needs. It is like they do you a favour!!! I do not know if this happens to foreigners because they are foreigners! or if it also happens to Czech people! Anyways, customer service is 0 ! You can't communicate to doctors by phone or e-mail, only with the receptionists and because they are so inefficient, then it is just a big waste of time! AVOID!!!

Natalia is a brilliant physio, thanks so much for helping with my neck at short notice ;)

I was very happy with the service and expertise at this clinic. All of the staff, both doctors and nurses, I encountered so far spoke good English. Sometimes waiting times for appointments can be long, but if you have an urgent matter they will make sure to see you earlier or refer you to the right places. I recommend.

(Translated by Google) I do not know what it is (Original) Nevím co to je

(Translated by Google) I agree with Mr Marian. I was also on the subscriptions, I was checked in very quickly, dear sister. Immediately after the samples, I sent an email to the clinic reception, requesting that the results be sent as soon as they are ready. The receptionist contacted me to forward the message to Dr. JUDr. Jan Adamcov (gynecologist). I waited in vain for an answer. After about a week, I wrote again that I was waiting for the results, my email was forwarded again, and the nurse responded only after I wrote her an SMS. What was my surprise when the nurse said that for some obscure reason she could not send me the results electronically. At the time of the coronavirus pandemic !!! When registering with the doctor, I provided my personal e-mail, telephone number, I even have a data box. The nurse refused to send the results. I wrote to the reception again. No one has called yet. Catastrophe. I'd better go find another doctor. (Original) Souhlasím s názorem pana Mariana. Taktéž jsem byla na odběrech, velmi rychle mě odbavili, milá sestřička. Hned po odběrech jsem zaslala email na recepci kliniky, s žádostí o zaslání výsledků, jakmile budou hotové. Ozvala se mi recepční, že přeposlala zprávu doktorovi JUDr. Janu Adamcovi (gynekolog). Marně jsem čekala na odpověď. Napsala jsem cca po týdnu znovu, že čekám na výsledky, znovu byl můj email přeposlán, a sestřička reagovala až poté, co jsem jí napsala sms. Jaké bylo moje překvapení, když sestřička řekla, že mi z jakéhosi nejasného důvodu nemůže poslat výsledky elektronicky. V době pandemie koronaviru!!! Při registraci u doktora jsem uvedla svůj osobní mail, telefonní číslo, dokonce mám datovou schránku. Sestřička odmítla zaslat výsledky. Znovu jsem napsala na recepci. Zatím se nikdo neozval. Katastrofa. Radši půjdu hledat jiného lékaře.

(Translated by Google) Excellent staff, but otherwise EXPECT THE OFFICE! From the reception on the A11, waiting for the paper .. then at the reception, waiting for them to assign you a serial number..from the reception on the B1 and they will only take blood there. When 4 people go for blood in front of you, it's really not ok to wait an hour !!!!! (The request was made by the doctor two weeks in advance, not that day, which could otherwise slow it down). (Original) Výborní zaměstnanci, ale jinak OČEKÁVEJTE ÚŘAD! Z recepce na A11, čekání na papír.. pak na recepci, čekání než vám přidělí pořadové číslo..z recepce na B1 a tam teprve vezmou krev. Když před vámi jdou na krev 4 lidi,tak vážně není ok čekat hodinu!!!!!(Žádanka přitom byla lékařkou vytvořena již dva týdny předem, nikoli ten den, čímž by se to jinak mohlo zbrzdit).

(Translated by Google) I'm absolutely satisfied. (Original) Jsem naprosto spokojená.

(Translated by Google) How can I see a doctor? (Original) Jak se mi může líbit návštěva u lékaře?

(Translated by Google) Avoid arch labs - the worst self-paying customer service possible. The sampling as such was fine, the nurse was kind and professional. However, after the samples, I learned that the results are not sent electronically, but must be collected in person (really? At the time of the coronavirus pandemic in the same building where the infection center is located?). When dealing with customer support, I was told that no electronic form of communication of results is possible, not even in the data box. I asked the young lady at the call center to pass on my request for an explanation of this way of acting to the company's sales representative. She forwarded my email, but there was no response from the sales representative. I expected that when the results were available, the laboratory would let me know (I filled in the phone number and email in the request). No one contacted me, it was only after my phone call that I was informed that the results were ready to be picked up. So I had to harass a relative with a power of attorney to pick up and scan the results for me, because I couldn't come myself. The fact that they have written working hours on the Internet until 15:00, but they end an hour earlier, which complicated the life of the picking person, perhaps no longer surprises me. But what was my surprise when one of the examinations I paid for and was explicitly stated in the application was missing from the results. I am still waiting to express why they charged the examination but did not perform it ... (Original) Laboratoři se obloukem vyhněte – nejhorší zákaznický servis pro samoplátce, jaký je vůbec možný. Odběry jako takové byly v pořádku, sestra byla milá a profesionální. Nicméně po odběrech jsem se dozvěděl, že výsledky nezasílají elektronicky, ale je nutné si je osobně vyzvednout (opravdu? v době pandemie koronaviru ve stejné budově, kde je odběrové centrum pro nakažené?). Při řešení se zákaznickou podporou mi bylo sděleno, že žádná elektronická forma sdělení výsledků není možná, ani do datové schránky. Poprosil jsem slečnu na call centru, aby můj požadavek o vysvětlení tohoto způsobu jednání předala obchodnímu zástupci firmy. Můj email sice přeposlala, ale od obchodní zástupkyně nepřišla žádná odpověď. Čekal jsem, že až budou výsledky k dispozici, dá mi laboratoř vědět (do žádanky jsem vyplňoval telefonní číslo a email). Nikdo mě nekontaktoval, teprve po mém telefonátu mi bylo sděleno, že výsledky už jsou připravené k vyzvednutí. Musel jsem tedy obtěžovat příbuzného s plnou mocí, aby mi výsledky vyzvedl a naskenoval, jelikož sám jsem se dostavit nemohl. To, že na internetu mají napsanou pracovní dobu do 15:00, ale končí o hodinu dřív, čímž zkomplikovali život vyzvedávajícímu člověku, už mě snad ani nepřekvapuje. Jaké ale bylo moje překvapení, když jedno z vyšetření, za které jsem zaplatil a bylo explicitně uvedené v žádance, ve výsledcích chybělo. Na vyjádření, proč vyšetření účtovali, ale neprovedli, zatím čekám...

(Translated by Google) Satisfaction, great and helpful general practitioner Ms. Antušáková and allergist Ms. Maršálková. At the reception always helpful and smiling girls :-) (Original) Spokojenost, skvělá a ochotná praktická doktorka p. Antušáková a alergoložka p. Maršálková. Na recepci vždy ochotné a usměvavé slečny :-)

(Translated by Google) Are You Sane And You Have A Self-Preservation Instinct? Than avoid this clinic. Doctors out of service complitely, says - There are no medicines to treat sand in the kidneys, only to drink water - just one best shot of them, will not waste more time on them, even on the critics. Management takes a complaint as the boxing area, trying to win with picking up and catching words from the matter and avoid the missing point. Are you mentally healthy and have an instinct for self-preservation? Try to avoid this clinic. Doctors completely out, for example: - There are no drugs to treat sand in the kidneys, only drink water - this is the best buzz of many. It is not worth wasting more time or criticism. The leadership confuses criticism with the boxing ring and tries to win by catching words. It avoids the substance of the complaint indiscriminately. (Original) Are you sane and you have self-preservation instinct ? Than avoid this clinic. Doctors out of service complitely , says - There are no medicines to treat sand in the kidneys, only to drink water - just one best shot from them, will not waste more time on them, even on the critics. Management takes complaine as the boxing area, trying to win with picking up and catching words from the matter and they avoid and missing the point. Jste psychicky zdraví a máte instinkt sebezáchovy? Snažte se této klinice vyhnout. Lékaři úplně mimo, například: - Neexistují žádné léky na ošetření písku v ledvinách, pouze pít vodu - toto je nejlepší hláška z mnoha. Nestojí mi za ztrátu více času ani na kritiku. Vedení si plete kritiku s boxerským ringem a snaží vyhrát chytáním za slova. Vyhýbá se podstatě stížnosti nevybíravým způsobem.

(Translated by Google) I only go to the clinic in Allergology, specifically to Dr. Procházková, with whom I am very satisfied. As one of the few doctors today, she is willing to deal with some things even by e-mail, so one does not have to rush one paper. In addition, she is very professional, pleasant and helped me a lot. I recommend! (Original) Na kliniku chodím pouze na Alergologii, a to konkrétně k paní doktorce Procházkové se kterou jsem velmi spokojená. Jako jeden z mála lékařů dneska je ochotná některé věci řešit i po e-mailu, člověk tam tedy nemusí spěchat po jeden papír. Navíc je velmi profesionální, příjemná a velmi mi pomohla. Doporučuji!

(Translated by Google) Terrible, unreal - after 45 minutes of waiting, although the ordered patient left, the waiting room without windows, without the possibility of ventilation, still a veil on my mouth ... But Mr. Mudr Fiala took people around and newcomers to me ... Honey, when this ambulance was in Pankrác, they took care of patients differently ... And my telephone request for transfer to another doctor - on a toll-free line ???? For such behavior, a young lady who spoke to me in another company would fly .... At least one small plus, I would like to thank this staff who worked at Pankrác, and especially Dr. Malá for exemplary care ... (Original) Příšerný, neskutečny - po 45 minutách čekání jsem ač objednaný pacient odešel, čekárna bez oken, bez možnosti vyvětrat, na ústech stále ještě roušku... Pan Mudr Fiala ale bral lidi okolo a příchozí po mě... Zlatě, když byla tato ambulance na Pankráci tam se o pacienty starali jinak... A moje telefonická žádost o přeložení k jinému lékaři - na bezplatné lince???? Za takovéhle chování by slečna co se mnou mluvila v jiné firmě letěla.... Alespon jedno malé plus, děkuji tímto osazenstvu které pracovalo na Pankráci, a hlavně paní doktorce Malé za vzornou péči...

(Translated by Google) Extremely bad experience in allergology at Mudr. Margaret Beyer - with whom I was ordered. I don't think a person who comes to the first examination should feel like he's being questioned or torn by his class teacher. The doctor did not introduce herself, leaning in to me that I had not responded to the nurse's call to see if I was in the waiting room - which seems impossible in a quiet room of a few square meters - and after checking in at the reception and handing over signed documents as instructed to the nurse. , which came out of the surgery about three minutes after my arrival in the waiting room. I was in the waiting room together for about 10 minutes. The doctor did not introduce herself. Then I only got the set and it felt very uncomfortable - the doctor showed me after each answer that I was wasting her time. I think that a doctor can have a bad day and it is clear to me that even patients are not always pleasant to see a doctor. But this was extremely across the line in all directions, and I don't think I've experienced worse behavior in recent years. Communication is an extremely important part of the work of all health professionals and I am grateful for everyone who does so. I left the Next clinic in Smíchov without an examination and I will definitely never go there again. (Original) Mimořádně špatná zkušenost na alergologii u Mudr. Margarety Beyerové - u které jsem byl objednaný. Myslím, že by člověk, který přijde na první vyšetření neměl mít pocit, že je u výslechu nebo ho seřvává jeho třídní učitelka. Lékařka se nepředstavila, opřela se do mně, že jsem nereagoval na výzvu sestry, zda jsem v čekárně - což se zdá nemožné v tiché místnosti o pár metrech čtverečních - a po tom, co jsem se nahlásil na recepci a podepsané dokumenty odevzdal podle pokynů sestře, která vyšla z ordinace asi tři minuty po mém příchodu do čekárny. V čekárně jsem byl dohromady cca 10 minut. Lékařka se nepředstavila. Pak jsem dostával už jenom sadu a cítíl se hodně nepříjemně - paní doktorka mi dávala po každé odpovědi najevo, že plýtvám jejím časem. Myslím, že lékař může mít špatný den a je mi jasné že i pacienti nejsou k lékaři vždy příjemní. Tohle bylo ale po všech směrech extrémně přeš čáru a myslím, že jsem poslední roky horší jednání nezažil. Komunikace je mimořádně důležitou součástí práce všech zdravotníků a jsem vděčný za všechny, kteří to tak dělají. Z Next clinic na Smíchově jsem odešel bez vyšetření a už se tam rozhodně nikdy nevydám.

(Translated by Google) I've been a Nextclinic Andel patient for a few years. My general practitioner was D. Mištikova, MD. Today, June 24, 2020 in the morning, I came to the clinic with symptoms of Angina (increased temperature, severe pain when swallowing, almonds covered with a gray-white coating). At the reception I was informed that my doctor was no longer working there, but that she would be transferred to another doctor who would accept me. After coming to him in the waiting room and waiting 15 minutes, the doctor came out of the surgery and said that he would not accept me today, that he had a lot of patients and he didn't have time for me. Without treatment and only during a consultation in the waiting room, he told me that I probably really have angina. He sent me to the ENT on the grounds that they have better devices and will do a more thorough examination. For me, this meant that I had to find the ENT myself and travel to another polyclinic with the disease. Without being accompanied by a car, I would have to travel by public transport, where I could endanger the infection of other people and in my condition with temperature and pain. Today's experience has forced me to go from that clinic to another general practitioner. (Original) Jsem pacient Nextclinic Andel už par let. Moje Praktická lékařka byla MUDr D. Mištikova. Dnes dne 24.06.2020 dopoledne jsem přišla na kliniku s příznaky Anginy (zvýšena teplota, silná bolest při polykání, mandle pokryté šedobílým povlakem). Na recepci mě informovali, že moje lékařka už tam nepracuje, ale že mě přeřadí k jinému panu doktorovi, který mě přijme. Po příhodu k němu do čekárny a čekání 15 minut, pan doktor vyšel z ordinace a řekl že mě dnes nepřijme, že má hodně pacientů a na mě nemá čas. Bez ošetření a jenom při konzultaci v čekárně mi sdělil že asi opravdu mám anginu. Poslal mě na ORL s důvodu že mají lepší přístroje a udělají mi důkladnější vyšetření. To pro mě znamenalo, že si ORL musím vyhledat sama a s nemoci cestovat do jiné polikliniky. Nemít doprovod s autem tak by jsem musela cestovat MHD, kde by jsem mohla ohrozit nákazou další lidi a v mém stavu s teplotou a bolesti. Dnešní zkušenost mě přinutila od té kliniky odejít k jinému praktickému lékaři.

(Translated by Google) I visited the cardiology department, specifically Dr. El Husseini, who did her job perfectly. Someone has not been able to help me before, but the doctor is careful, willing and healthy. He really wants to heal. For me, number one, if there are others like that, it's the best clinic. (Original) Navstivil jsem oddeleni kardiologie, konkretne pana doktora El Husseiniho, ktery svou praci dela perfektne. Predtim mi nekdo nedokazal pomoci, ale pan doktor je peclivy, ochotny a na zdravi mu zalezi. Chce doopravdy lecit. Za me cislo jedna pokud jsou tam i ostatni takovi, je to nej klinika.

(Translated by Google) I'm happy, I finally don't feel like I'm bothering everyone somewhere. (Original) Jsem spokojená, konečně někde nemám pocit, že všechny obtěžuju.