The environment is catastrophic, feeling like somewhere in Russia on the area. The orientation system is crazy, the arrow to the children's surgery to the right, then info that from the other side of the building, there the Slovak woman from the reception barked at us that they are not children's, let me go to the first floor, but it was not entirely clear where. On the first floor we found that there was an entrance. From the original sign to the left. Inconceivable. We've seen several similarly wandering and the staff navigated us by themselves, so they're obviously used to it. The nurse or whatever it was at reception, unpleasant, made it clear that we had ruined her day. So far 1* and that's only because 0* cannot be awarded. But then the nurse, the X-ray and the doctor are reasonably pleasant and competent. I give 3*. Average, 2*. But I'm afraid I'd need something more complicated than checking if my daughter's arm is bumped or broken. Protect Nature, I probably wouldn't sleep in terror if I had to leave my child there. I do not understand that in the 21st century in Europe, a hospital can still be in such a state of chaos and decay. It gives the impression of complete disinterest, burnout, ruin... Zero interest in taking care of the patient, in any way to accommodate him. And if you've (surprisingly) already found us, then show us, well... I'm not writing this to complain. I'm writing this as feedback for those responsible for this condition. Please think about how a medical device can work. How the information system, patient reception, environment can be solved. Look at it with new eyes and say - won't you be horrified? I understand that funds are scarce and so on. But this isn't entirely about the money, it's about the management system, about figuring out how to make it work. Thank you and I hope you find the strength to improve the situation, I will definitely go elsewhere with my children next time.

(Translated by Google) How to say it and be polite? Terrible department. We came with our son (less than 4 years old), who had a minor injury to his finger, but not from that day, but 3 days old. But my son didn't complain of pain, he didn't cry, nothing, so we just watched him, but it didn't get better, so I wanted to have the finger checked. We arrived, the waiting room was empty! There was only one gentleman and a lady with a child sitting there. The absolutely arrogant nurse told us that she would not treat our son because the injury was not from that day, and if we could wait until now, it is not urgent and she would order us. I really haven't experienced this before, for them to refuse to treat a small child? We came precisely because it wasn't getting any better, so we could find out what he was up to. I wouldn't have said half a word if the waiting room was bursting at the seams, but it was practically empty!! But god forbid someone bothers them, right? (Original) Jak to říct a být slušná? Příšerné oddělení. Přijeli jsme se synem (necelé 4 roky), který měl menší úraz prstu, nebyl ale z toho dne, nýbrž 3 dny starý. Syn si ale nestěžoval na bolest, neplakal, nic, tak jsme ho jen sledovali, nicméně se to nelepšilo, proto jsem chtěla nechat prst zkontrolovat. Přišli jsme, čekárna byla prázdná! Seděl tam jen jeden pán a paní s dítětem. Naprosto arogantní sestra nam řekla, že syna neošetří, protože úraz není z toho dne, a když jsme mohli čekat do teď, tak to není akutní a objedná nás. Tohle jsem opravdu ještě nezažila, aby odmítli ošetřit malé dítě? My jsme přijeli právě proto, že se to nelepšilo, tak abychom věděli, co s tím má. Neřekla bych půl slova, kdyby čekárna praskala ve švech, ale byla prakticky prázdná!! Ale nedej bože, aby je někdo obtěžoval, že jo.

After today's visit, I must say that I definitely recommend it. Everyone pleasant, smiling and kind. They gave my daughter a hand and thanks to them she was already able to go on the carousel in the afternoon 😁 thank you MUDr. Teslík and sister, you were both amazing and thanks to you my daughter left smiling and happy..

Satisfaction, I recommend it to all parents. Quick and pleasant help. I praise the medical staff and the environment of the waiting room and thank you for helping my son.

MD Yesterday, Judita Králíková treated my son (2.5 years old - suturing a split forehead) with an incredibly gentle and kind attitude, which every doctor should have. I would like to thank her once again. I also thank the nurse who assisted with the treatment for her kind attitude. It was my son's first visit to the hospital and thanks to the doctor and the nurse, my son has a positive experience without fear of a possible next visit. If you are lucky to have MUDr. Králíková, you will leave with a smile and want to come back. In general, we waited a long time in proportion to the number of waiting patients. In the waiting room, there are interactive whiteboards for children and a table with books on the walls.

(Translated by Google) Absolutely horrible experience. With a bleeding child, they want to pay you a fee first. Ok, where? Slot machine, takes only small (!). I don't have any change, so you have to go to the main cash register (go around half of the complex). At least it takes banknotes there. Cashless payment nothing. God! Even in the district hospital, it works by getting a receipt and having to send it to your account within a week! Well, that's not the end of it, no one probably looked at the child until it was our turn after an hour. The procedure was performed quite insensitively, disinfection with peroxide into an open wound and the use of non-absorbable sutures. Why? I would like to pay extra for less pain ... A really tragic business card of Czech medicine, which in my opinion is otherwise at a good level. But obviously only somewhere ... (Original) Naprosto otřesný zážitek. S krvácejícím dítětem po vás chtějí nejdřív zaplatit poplatek. Ok, kde? Automat, bere jen drobné (!). Drobné nemám, tak musíte na hlavní pokladnu (obejít půl areálu). Tam to bere aspoň bankovky. Bezhotovostní platba nic. Proboha! I v okresní nemocnici to funguje tak, že dostanete doklad a musíte do týdne poslat na účet! No ale tím to neskončilo, na dítě se nikdo asi nepodíval dokud jsme se po hodině nedostali na řadu. Zákrok proveden dost necitlivě, desinfekce peroxidem do otevřené rány a použití nevstřebatelných stehů. Proč? Rád bych si připlatit za méně bolesti...Opravdu tragická vizitka českého lékařství, které je dle mého jinak na dobré úrovni. Ale evidentně jen někde...

(Translated by Google) Go elsewhere if you can. Ideally Motol, Krč. Great nurses cannot replace the horrible attitude of the doctor (I don't want to name the lady before or at retirement age). Children are not adults. They are just getting to know that world and are naturally afraid. He can't describe the injury at the age of 4! At that my baby started bawling. It recognized a terrible energy. It stopped when we were outside. Then I'm not surprised that when my son has something and I tell him we have to go to the hospital, he flatly refuses (Original) Pokud můžete, jeďte jinam. Ideálně Motol, Krč. Skvělé sestry nemůžou nahradit příšerný přístup lékařky ( paní před nebo v důchodovém věku jmenovat nechci). Děti nejsou dospělí. Teprve ten svět poznávají a přirozeně se bojí. Neumí úraz popsat ve 4 letech! Do toho mi mimčo začlo řvát. Poznalo hroznou energii. Přestalo až jsme byli venku. Pak se nedivím, že když synovi něco je a řeknu mu, že musíme do nemocnice, tak razantně odmítá

(Translated by Google) This is my first review and I just want to say that I'm not a chronic complainer. Unfortunately, I had a very bad experience with Bulovka pediatric surgery. I am based on a total of several visits, and today's was certainly our last. At Bulovka Children's Surgery, you will encounter very unpleasant and unwilling staff, both nurses and doctors. It is possible that there are exceptions and we were only unlucky 5 times. The first experience from the night emergency, when the child was left to cry for an hour in the corridor and then the doctor came out of the medical room! The second case - a child with abdominal pain, we at home suspected appendicitis, definitely not a virus, we did not know, and the doctor scolded us without examining the child, just right in front of the door, what are we doing for surgery because of a sore abdomen. Without a son, he ruled out appendicitis by palpation alone. Another doctor then performed the sono immediately. Today's third issue - probably a broken toe, swollen, blue, painful, and the nurse at the reception practically kicked us out, telling us to go somewhere to a polyclinic. (Original) Píši první takovou recenzi a tím chci jen říct, že nejsem chronický nespokojenec. Mám, bohužel, velmi špatnou zkušenost s dětskou chirurgií Bulovka. Vycházím celkem z několika navštěv a ta dnešní byla určitě naše poslední. Na dětské chirurgii Bulovka se setkáte s velmi nepříjemným a neochotným personálem a to jak u sester, tak u lékařů. Je možné, že jsou tam výjimky a my měli pouze 5x smůlu. První zkušenost z noční pohotovosti, kdy dítě na chodbě nechali hodinu brečet a pak vyšel doktor z lékařského pokoje! Druhý případ- dítě bolesti břicha, my doma podezření na apendicitidu, rozhodně ne viroza, nevědeli jsme a doktor nám vynadal, aniž by dìtě vyšetřil, prostě hned mezi dveřmi, co z bolavým břichem déláme na chirurgii. Bez sona pouze pohmatem vyloučil zánět slepého střeva. Jiný lékař následně sono okamžitě provedl. Třetí dnešní záležitost - pravděpodobně zlomený palec na noze, oteklý, modrý, bolestivý a od recepce nás sestra prakticky vyhodila, že si máme zajet na někam na polikliniku.

(Translated by Google) I want to compliment the radiologist on the x-ray. Really nice. My son and I took the x-ray despite our fears and the pain in our hand. The rest is standard. Just finding out where the children's ambulance is on the premises is a bit of a pain. So building no. 5 entrance from the east side. (Original) Chci pochválit radiologistku na rentgenu. Opravdu milá. Se synem jsme zmákli rentgen i přes obavy a bolest v ruce. Zbytek standard. Jen zjistit kde je v areálu dětská ambulance je trochu oříšek. Takže budova č.5 vchod z východní strany.

(Translated by Google) Ukraine style! Piggy bank with burned out staff, that is, with the exception of doctors, who you can reach after 4 hours. In the twenty-first century, an incredible space. It's not about money, it's about leadership incompetence. Here they have an orientation sign at the entrance that was already crumpled before someone stuck it crookedly. A week before the visit I was lying in Motola, a complete clash of civilizations!!! (Original) Ukrajina style! Prasečák s vyhořelým personálem, tedy s vyjímkou lékařů, ke kterým se po 4 hodinách dostanete. Ve dvacátém prvním století neuvěřitelný prostor. To není o penězích, ale neschopnosti vedení. Tady mají u vstupu orientační tabuli, která byla už zmačkaná, než ji někdo nakřivo vylepil. Týden před návštěvou jsem ležel v Motole, úplný střet civilizací!!!

We were on a Saturday afternoon. We expected long waits and uncertainty about the hospital's reputation. But everything went smoothly and briskly. Both the doctor and the nurse were excellent, empathetic. Human and professional approach.

Dr. Králíková's approach was absolutely wonderful. Professional, patient, kind, nice, non-violent and last but not least, careful. The nurses were also nice and we can't complain about anyone or anything. We can only recommend and thank the doctor and the nurses once again. :)

Not helpful receptionist, always goes smoking and speaks Italian when I don’t understand it, very stressful when you’re already under stress. Better to call an ambulance

The receptionist is very unpleasant, but great inside. Great approach to my son (3 years old), who is really insane at all doctors. Thanks thanks. So we were there on a weekday morning, but there were really few people in the waiting room. Mrs. Mária was great))) when she saw that her son needed space, she herself asked the nurse to ignore him and not try to calm him down. I was afraid of what awaits us, but luckily it's good ❤️ thank you

Yesterday we were forced to arrive with the little one, she had a blocked hand. The doctor, like a shaman, groped and corrected. The biggest fighter. I just felt sorry for him as he looked tired. Don't keep it simple. The nurses are also great, I don't understand the bad reviews here. I wish them a more dignified and nicer working environment, higher salaries and more rest. Thank you!

Katastrofa. Na pohotovosti dvě a půl hodiny čekání na šití rozbitého kolena a poté na ambulanci na vytažení stehů dvě hodiny, přestože jsme byli objednaní.

Opravdové peklo na zemi, v libovolné zemi třetího světa se vám dostane lepší lékařské péče. Již v kartotéce odmítání ošetření z důvodu spádovostí (rok 2023). Doporučují vyhnout se obloukem.

(Translated by Google) Today, 19.5.22, the ambulance took me to Bulovka for surgery. The thought of Bulovka and surgery made me even worse. And exactly the opposite. The nurse is young, pleasant, willing, it's a shame I don't know her name. Doctor Jurdicova is also younger and also nice, she explained everything. There was not a single problem. 5* for me today. I guess I was lucky. (Original) Dnes 19.5.22 mně sanitka vezla na Bulovku na chirurgii.Pri predstave že Bulovka a ještě chirurgie,bylo mi ještě hůř. A ono přesně naopak. Sestřička mladoucka,příjemná,ochotná,skoda ze nevim jmeno.Pani doktorka Jurdicova také mladší a také mila,vše vysvětlila.Nebyl jediný problém. Za mne dnes 5 * . Asi jsem měla štěstí.

(Translated by Google) DISASTERS !! Hello to everyone who is going to this pediatric surgery at BULOVKA !!! And especially FOREIGNERS ... for the first time after 14 years I live in the Czech Republic, my mother is three children .. unfortunately I had such an unpleasant experience that I was a 10 month old granddaughter, we experienced arrogant behavior, injustice of nurses and the doctor. It's DISCRIMINATION !! They are preparing a complaint so that other children and parents will not experience what we are ... It's sad but you can't keep quiet .. (Original) KATASTROFA !! Dobrý den všem kdo se chystá do této dětské chirurgie na BULOVCE!!! A hlavně CIZINCE ... poprvé po 14l co ziji v ČR maminka jsem třech děti .. bohuzel jsem měla takový nepříjemný zážitek, ze jsem z 10 měsíčním vnuček , zažili jsme arogantní chování, nespravedlivost sestřiček a pana doktora . Je to DISKRIMINACI !! Připravují stížnost , ať další děti a rodiče nezažije to co jsme ... Je to smutní ale nejde mlčet ..

Mrs. MUDr. Judita Králíková was great, kind and patient during the examination of my daughter. Thank you 🙏

(Translated by Google) Excellent Mr. Doctor and great staff. The little daughter had a bruise on her head. This required two stitches. Professional approach. Everything is great, everything is as it should be. Thank you very much. 🙂 (Original) Skvely p. Doktor a skvely personal. Mala dcerka mela trznou ranu na hlave. Toto spravilo zasiti dvema stehy. Profesionalni pristup. Vse super, vse jak ma byt. Moc dekujeme. 🙂

Na dětské chirurgii jsem nebyla a nemám to ani v plánu chodit. Ale na chirurgii pro dospělé se nám stalo, že dvakrát nás neošetrili o víkendu. (Pohotovost) Personál protivný, zlý a povýšenecký. Mám zánět v palci a paní na recepci mi jasně dala najevo, že mě neošetří, nebo až jako poslední, že si tam počkám celý den. Dostala jsem vynadáno, že jsem tam přišla o víkendu. Ikdyz nevěděla o co vlastně jde a neznala ani mě osobně. Už tam nikdy nepůjdu, ikdyz to mám nejblíže. Nedoporučuji. Pravděpodobně vás tam ošetří, jen když budete bez končetiny. Člověk si pak říká, kde se bere ten strach jít k lékaři...

Chci ocenit práci MUDr. Teslína, který byl velmi profesionální a vlídný k mé dceři, kterou jsem přivezla s úrazem hlavy a zvracením. Dostalo se nám potřebného vyšetření, péče v ambulanci a dohody, jak postupovat dál, abychom s Aničkou nemusely zůstat na JIP a mohly jet domů. Jak pan doktor řekl, tak se stalo😁. Děkujeme

(Translated by Google) I don't know if I understand correctly, but if a child breaks his arm, you wait with great pain for the surgery hour... and it is at 10:00 and 22:00, so we waited 14 hours with a broken arm.. unbelievable.. although I have to to say that the nurses at the children's ward are very nice to the children, but the hospital's attitude is crazy. There are 2 children in the department, so no meat on the bones and still they won't straighten your arm? One would think prahaBulovka something better, but the golden KOLÍN.. (Original) Nevím jestli chápu správně ,ale pokud si dítě zlomí ruku tak s velkou bolestí čekáte na operační hodinu.... a ta je v 10:00 a 22:00 hod takže jsme čekali 14 hodin se zlomenou rukou .. neuvěřitelné.. sice musím říct že sestry na dětském jsou moc milé k dětem tak ale přístup nemocnice je šílený. Na oddělení jsou je 2 děti takže žádná masa kostí na správní a přesto vám ruku nenarovnají? Člověk by si řekl prahaBulovka něco lepšího ale zlatý KOLÍN ..

(Translated by Google) I have 2 boys and pediatric surgery is our regular stop. Nurses always willing and doctors always consistent and try to be even gentle (although not always possible) Checks to order are the best, but still wait for 1 hour. There is also a play corner and a TV, so the wait will escape quickly. (Original) Mam 2 kluky a dětská chirurgie je naše pravidelná zastavka. Sestřičky vždy ochotný a doktoři vzdy důsledný a snaží se byt i jemný (ikdyz ne vzdycky to jde) Kontroly na objednani jsou nejlepší, ale i přesto si člověk počká 1h. Je tam i koutek na hraní a TV a tak to čekání rychle uteče.

(Translated by Google) Absolute disaster !!!! Never in my life and nowhere have I encountered such arrogance and such terrible behavior of a doctor and nurses as in this hospital. Behavior horrible, approach horrible !!! The son was ready of them but the main one was their 90kc.fee. He was the most important !!! Access to his 9-year-old son, no horror !!!! Never again in his life !!! (Original) Naprostá pohroma!!!!Nikdy v životě a nikde jsem se nesetkala s takovou aroganci a s tak hroznym chováním doktora a sestricek jako v téhle nemocnici.Chovani příšerné, přístup hruza!!!Syn byl z nich hotový ale hlavní byl jejich 90kc.poplatek.Ten byl nejdůležitější!!!Přístup k 9ti letemu synovi no hrůza!!!!Už nikdy v životě!!!

(Translated by Google) Absolute satisfaction !!! amazing approach, willing nurses kind, we were there together for 40 minutes and I am pleasantly surprised with the X-ray. (Original) Naprostá spokojenost !!!úžasný přístup, ochotně sestřičky hodné milé byly jsme tam dohromady 40 min i s RTG jsem mile překvapená.

(Translated by Google) Visit to the daily outpatient clinic after insulting her 1.5-year-old daughter - wound on the net. Although people were ordered, we took advice almost immediately (as others), no one even thought of expelling me from my daughter, on the contrary, they advised me how to hold her effectively, the doctor was measured, but I got all the necessary information, treated quickly and correctly. Thank you! The environment is awful, but the staff really can't blame it. (Original) Navsteva denni ambulance po uraze 1,5r dcery - ranka na siti. Prestoze byli objednani lide, sli jsme na radu temer hned (jako druzi), nikoho ani nenapadlo mne od dcery vyhanet, naopak mi poradili, jak ji efektivne pridrzet, lekar odmereny, ale vsechny potrebne informace jsem dostala, osetreni rychle a spravne. Dekuji! Prostredi priserne, ale za to personal fakt nemuze.