The worst experience waste of time and money. There is someone new every appointment I go to. None of them follow the same procedure. Due to illness, death, being on antibiotics from a spider bite, a house fire and a single mom with 2 boys, I've missed a few appointments. Rescheduling is a joke and nearly impossible. Out of an 18 month contract I've had 5 treatments when the average range is 12-14 treatments. Also I've not been satisfied with results so I requested a copy of my file. For over a year I've brought it up to more than one tech that I thought my progress would have been further along and I was offered 4 months roughly 3 treatments at no cost. I would never recommend this place. Some way to treat people with a "membership". Do not go!!

I’ve been coming here for a year and 4 months. I liked it and I moved up north and chose to keep my membership because the techs are usually fast and friendly. I am one of those people that usually run about 5 min late due to the 30-40 min commute from up north to all the way down to PV but I always call or text and let them know and it’s never been an issue before. Today was different. I was excited about my appt because I was going to add 3 new areas and when I arrived, the receptionist (someone I’ve never seen before) told me that since I was 7 min late, even though I text them to give them a 30 min heads up, they wouldn’t be able to treat all of my 3 small areas. Usually all 3 of my treatments take 2-3 min so that seemed strange to me. The receptionist just seemed rude and gave off a bad vibe as she didn’t even greet me or look at me when I walked in. I wanted to make management aware of this because one small thing like this can change someone’s mind completely and instantly. I’ve decided to find a new hair removal place up north. I’ll finish my treatments here but I won’t be purchasing anymore areas at this company. Please make your clients who CHOSE you out of all the competitors feel welcome and appreciated not like a burden or inconvenience. Otherwise they will leave and go elsewhere. Thank you!

I’ve been going here for easily 4 years…well previously the Overland Park location until it transitioned to this location. Suddenly they have changed their policies on sun exposure to an impossible time limit for the season. I kindly asked to speak with a manager where I continued to say I am comfortable with continuing the service and have never had an issue in the past, was willing to sign a waiver to waive liability for blisters or reactions, manager said that document did not exist , even though it likely is in my contract that they assume no liability for reaction etc., and refused to treat me and said “we’re trying to keep you safe.” I’m sorry, but that is not YOUR job to make decisions for me. If I am assuming the liability and willing to take any initial risks, then you should respect my decision. I’m seriously disappointed in the new management and the way I was disrespected.

I had many friends go to the OP location and so I signed up! I had 1 session before the OP office closed; was told it was a 60-90 day closure. WRONG. Here I am 13 months later driving to PV. My experience has not been enjoyable. Would not recommend. The constant change in staff, rules, scheduling is just a mess. I’m trying to cancel my membership due to pregnancy and it’s literally the worst experience. They want to freeze my contract for 11 months and then finish my contract of 4 months…what a joke. Avoid this place!!!

I had my first session days ago and the whole experience was amazing. The receptionist; Samy I think is her name, was the most accommodating, kind, sweet, customer service oriented receptionist I've ever interacted with! Don't lose her!

Steer clear of this business!! It's a scam!! I've been a customer for about 2 years now. Yes, they provide services, but the results are not permanent. At first, the staff is very accommodating with getting your appts. scheduled. After your appt is finished is when you would normally schedule your next appt. After a few visits with no issues with scheduling, the staff at most times would say their system was "having issues" and they would be unable to schedule your next appt. Their staff makes no effort to call you when their system comes back up to schedule your appt. and trying to call them takes forever to get through to a real person. I'm sure they hoped you would forget, so you didn't get all of the sessions you were supposed to get during your one-year membership agreement. Then when your membership is complete their staff will tell you there is an option to continue your membership at a standard rate and you can cancel at any time. They do not mention you have to cancel in writing and they would continue to collect payment. Their communication skills are horrible. Save yourself the headache and money it's not worth it!! I've found a place closer to home that is comparable in cost without the membership fee and has better client results.

Really pathetic customer service. The fact that they keep you waiting for 10+ minutes and want to charge you over $20 for being 4 minutes late is unreal. They clearly have zero interest in serving customers, and are just looking for any way possible to not do their job. Free advise: If you’re not going to make reasonable efforts to perform the services paid for, charge more money.

The staff is really nice but I am like 7+ sessions in and I am seeing close to zero results. Also the hardly ever have appointments available and I feel like they move too fast when lasering so they probably don’t do that well of a job. At this point I feel like I’m just waisting thousands of dollars smh

Do not go here. I have used two other laser places in the KC metro which I love. I came across Simplicity on Groupon and decided to try it. The small area that I paid for is my chin. I don’t think they ever turned up the laser. There were some days, I felt absolutely nothing when they used the laser and there were definitely dark hair follicles below the surface. I don’t think they turned up the settings. I have a lot of experience with receiving laser treatments and this felt like a scam. There are much better options in the metro, save your money.

hannah was so thorough! being new to the laser industry, i am not sure what to expect. i felt as if the girls before my most recent session with hannah were moving quickly. love the service and reassurance that hannah provided, im hoping her work ethic will reflect on the other ladies! overall friendly staff, no major complaints!

Both Madisons are great!!!! My appts go by so smooth and calming. I love this place and would 100% recommend to anyone who’s interested in starting their laser hair removal journey 🤍

Nicole and Layla helped me with my first ever service. They were professional, personable, and kind! Very highly recommend!

I’m very satisfied with Lilly’s service. She explained me very well about my bikini laser treatments. Hannah is very sweet. She treats very well all the clients. Love seeing her at the front desk.

Hannah at the prairie village location was great!! She is very helpful and always willing to answer all my questions/concerns. The location is great and all the techs are awesome!! They really take their time to treat the areas needed very carefully. Very happy with the service and the results!!

This site is fantastic. They know you right when you walk through the door. Hannah is always a laser Rockstar. Clinic is always clean and well maintained and they treat you like friends and family when you are there. 10/10 would recommend services to anyone.

If I knew laser hair removal was this quick & efficient, I would’ve done it a long time ago. The women who work here are friendly & professional. Would highly recommend Simplicity Laser to anyone—in fact, I’ve referred many friends!

I bought a small area package off of Groupon that included 6 treatments. When I called the Simplicity office to get more info it was strongly recommended that I upgrade to the 12-15 treatments for clinical results. I treated the back of my neck 15 times and followed all instructions and recommendations for favorable results. Well after about a month after my 15th treatment the hair starting growing back. It's still there. I was very disappointed because I had spent all that time and money for nothing. When I called the office, I was given a simple I'm sorry and would I like to buy another package. Very dissatisfied with the results of this procedure. This was all at the Prairie Village, KS location.

I have been coming to the Prairie Village Simplicity location for over a year now, and i am loving the results!!! I have raved about Simplicity to so many of my friends because not only are the treatments working for me, but all of the staff is phenomenal!! Lily, the receptionist is always smiling, so kind, and helpful! And every single technician who has done my treatments are truly amazing! I feel confident going to my appointments because my technicians make the atmosphere feel comfortable which I really appreciate. I recommend Simplicity 100% and 10/10!!!

I had an amazing experience with hair loss quickly after beginning treatments. I wish there was a location downtown Kansas City area. Lastly the only change would be to see consistent team members. Again, I am happy with my results.

I ger my face, legs and Brazilian. Lilly made me feel so comfortable before I went in to get treated. Hannah did an amazing job and made me feel so comfortable. It was fast and (mostly) painless. The only reason I get the spicy treatments is because the girls make me feel so comfortable! It is easy to schedule and so worth it.

Staff was very friendly and made me feel comfortable throughout my whole treatment! I’ve been going here for 6 months and highly recommend this place!

Hannah at the prairie village location was so kind and helpful. I showed up 10 min late (my appt was only 10 min long) and she warmed up another laser, even though they just had one on that day, just to get me squeezed in! I was very thankful because it was one of the most stressful days I’ve ever had and nothing was going as planned that day. I appreciate her willingness to help me!! She also was very reassuring about my concerns about my hair growth and made me feel a lot better about my progress.

Simplicity Laser is a great place to consider for laser hair removal!! I go to the location in Prairie Village. The receptionist Lilly is always very accommodating and sweet! 😊 All the techs are professional and kind as well. I go for my face and neck and have seen amazing results in the 9 months I’ve been going. It takes time but you definitely will see results. They also always have deals going on, which is how I’ve been able to afford my membership for so long it was so helpful!