4/5 Aalok 2 years ago on Google
4
rating
is
only
for
Doctor
Mukul
Pandey,
I
personally
feel
,it
is
Good
Hospital
but
Badly
Managed
by
Staff.
A
Proper
Process
can
bring
down
the
trouble
for
patients
waiting
at
reception.
Hospital
staff
don't
know
that
they
are
in
Service
Industry,
in
service
industry,
a
kind
gesture
makes
a
huge
difference
in
handling
worst
situation
and
I
am
writing
this,
being
in
Service
Industry
for
12
years.
I
believe
these
staff
problem
can
be
very
well
Managed,
Small
suggest
doctor
I
know
you
are
doing
great
job
but
somewhere
I
feel
your
staff
behaviour
is
spoiling
your
Hospital
name.
You
are
paying
salaries
to
the
staff
but
they
are
not
adding
any
value
to
your
hospital,
instead
there
behaviour
is
spoiling
your
hospital
name.
I
am
writing
this
with
my
own
experience
in
your
hospital
dated
09
Aug
2021
at
12:15
pm,
I
failed
to
understand
that
I
was
standing
at
the
reception
keeping
my
2
year
son
in
my
arm
for
30
minutes,
but
none
of
the
Hospital
staff
is
botherd
to
guide
me
about
the
waiting
time
and
the
availability
of
the
doctor.
I
have
also
observed
the
security
Guard
or
the
receptionist
(Anju
Singh)
is
more
occupied
chit
chatting
with
each
other
than
helping
out
the
patient
in
there
query.
Once
the
patient
is
inside
the
hospital,
he
should
be
given
proper
understanding
of
the
process
like
appointment
time,
doctor
availability,
offering
seat
to
ladies,
kid
and
senior
citizens.
In
most
of
the
hospital
we
have
the
token
facilitie,
where
patients
know
how
many
patients
are
there
and
what
is
there
token
number,
accordingly
they
wait
for
there
turn,
it
can
not
happen
that
I
visit
the
hospital
at
11
Am
Morning
and
I
take
appointment
and
I
need
to
wait
till
5
pm.
Even
if
I
need
to
wait
atleast
the
staff
can
communicate
that
I
need
to
wait
or
come
Tommorrow
accordingly
once
can
plan
and
these
small
issues
can
be
sorted
out.
Doctor
these
small
changes
in
your
staff
attitude
will
add
value
to
your
Hospital
brand
and
image.
I
believe
you
know
that
we
are
living
in
an
era
of
information
where
digital
platform
make
easier
to
communicate
to
outer
audience
and
the
patient
experience
in
your
hospital
will
add
value
to
your
hospital
Overall
Goodwill.
I
believe
and
trust
that
you
will
have
take
this
feedback
in
a
good
spirit
and
I
will
be
happy
when
next
time
I
visit
your
hospital
to
see
some
changes
in
handling
the
patient.
Thank
you
Your
Well
wisher
2 people found this review helpful π