In the past we would shop almost exclusively at this Fry's. Mostly because of it being close to our home. We will not be shopping there any more. There are many great things about this store. Yet, it is under staffed in most departments, and this causes stress on the employees that are working hard to keep up with the demands of the high volume of customers. The customers get angry and voice their complaints and management does not back their employees and this causes both sides to act out in a rude and negative manner. The management at this Fry's location seems to care less about their employees and customers. They need adequate staff but so not so what it takes to support and keep their employees. They need to create an environment that will help keep the good employees. Unfortunately, many excellent workers have left out of frustration. Please bare in mind that: fault lies directly on management, and not the over burdened help.

This is the most rudest Fry's store. I try to stay out of it too many rude employees. I don't get that experience at the on in PV or the other Prescott store. I shop at Fry's in several Phoenix locations too and they are nice! Someone needs to straighten this store up!

Store was poorly staffed, and Portlay stocked stop by on a Saturday right before noon and they did not have any fried chicken even started cooking. The lady in deli was annoyed that we asked and blamed Fry’s for not giving them enough help. She’s probably right.

Stopped in to buy donuts before my shift. They felt heavy but I work in healthcare and didn’t have to be picky but I took one bite and it was RAW in the middle. Won’t be buying from this bakery again

Prices are rising very fast. Sliced ham $4.49 per lb. Last month. $10.00 per lb. This month. Why?

The store is always nice and clean, and the layout is pretty good. My problem with this particular one is the quick list option. Without fail. There will always be a problem, missing items that were not told about until we get home. Always being told that items are out of stock but when I go inside they're completely full on the shelf. And the most annoying ones are the quality of items, do not order meats, milk, fruit or vegetables on the quick list as you will receive items that are already moldy will expire in the next day or just the fattiest nastiest quality of meats they have on the shelf. This happens without fail every single time, Even today they switched out to deli cheeses we ordered with craft singles, then stated that a certain type of ship was out of stock but the shelf is completely full. And I had to go inside and switch out both gallons of milk because the gallons they gave me were going to expire tomorrow.

This is a great store. They have a bakery, deli, and pharmacy. Huge parking lot. Friendly staff.

I had a fabulous experience today. I was looking for wide-mouth quart size pickling jars. I looked at the mason jars on the baking aisle, no luck. Over to the housewares, no luck. So I see a in-store Frys worker named Shannon, I asked her and showed her the example on display (which were the wide mouth quart size Kerr mason jars); not only did she stop doing what she was doing, she walked me to the baking aisle, found the empty shelf where the mason jars were supposed to be, then went to CS and radioed and asked when they will back in stock or are they in the back? She found out they come on tonight. I know this top notch, stellar employee is a keeper!!🌞 See you tomorrow 😉 Well today, another 5 star experience...Misael the Bakery Manager, I believe made sure my husband will get his triple cherry 🍒 pie fir father's day. Another stellar employee. ✨️ Almost everyday I interact with John from self-checkout...today I was blessed and lucky to see him at the full checkout today. One of the kindest most helpful workers in the store and always has a great disposition. 3rd stellar employee's to brag about!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Decent store, but produce isn't always the freshest. If you come at the wrong time during the week, selection and availability of products of some products can be limited or unavailable.

Let me start out by saying no store whatsoever. This Fry's, the one by the corner of Fair Street and Miller Creek road. This has been my primary grocery store. I've been shopping there for22 years. That itself should tell you something. They keep the store (including the bathrooms) very clean. Most of the floor staff are friendly and helpful.

The store sucks. Everytime I go there with my 30 year old daughter and I try to by alcohol they ask her for her ID. Today the cashier wanted to argue with me about the policy and "threatened " to not sell me the beer. Needless to say I gave her the beer back and send your policy is stupid and the store sucks. Not coming back ever. See you at the safeway!

The store is clean and bright. Most of the employees are friendly and helpful. Don't bother using the north doors in the evening. They're locked- and that's where they keep the shopping carts. Use the app if you want to take advantage of the sales.

I went in 30 minutes to close and speed shopped. I had to ask a few different employees where I can find items and they were all really friendly and helpful. Always discounts during checkout, even without a rewards phone number. The produce is always fresh too. Solid spot for sure

3 stars overall from a long time customer - read on though. I typically like this Frys. Usually clean, well organized, good selection of things that some of the other Frys don't stock - esp around Passover etc. for example. Today I went past the deli. I spotted tamales. Intrigued - but wouldn't have purchased anyway - I peeked to get a closer look. I've posted a picture- image is them at the front of the glass - just like it shows. It's really bad. I don't know what those were, but they weren't tamales and whatever they are, they shouldn't have been the case. (This reminded me of another grocery store that has a deli case out of a B horror movie. You'll have to see the other reviews to know which one that is.) Reading other recent reviews - it seems like there is a lot going on at this Frys. I want to see it do well, and this needed noting. And yes I'll let corporate know too - as should anyone having a complaint about this Frys or really any business - because all too often the info here doesn't go to the people and departments that it needs to go to.

Fry's has consistently great produce and the meat department is always well stocked with a good variety of meats. Fry's also has weekly sales in the meat department so I always stock up.

Clean, well stocked and nice people that work here.

Good prices on produce and most other products. My go to for kitty products and Fresh Pet for dogs.

My favorite grocery store to go to. Always clean, friendly staff.

Stopped in to grab some lunch meat to make sandwiches when we were visiting Prescott. Efficient staff. Seems well managed. Great for a small sized Frys.

I love my Fry's! The people are so nice and they have lots of great brands there.

Easily the worst Fry's I have ever been in. Every time I have been in this store the employees have either been nowhere to found when help was needed both myself and others, I've helped out fellow customers more than I've seen employees do it, or they have been borderline harassing and condescending. The behavior of this store's employees is absolutely abysmal and I am appalled that this is allowed to persist like it does.

Praise to Paula C. who had a warm smile when I was rushing in after my work closed. I needed food and this was the only time I could go. I close and then open at my work. The store closes at 10 not 11pm. I was in and OUT fast by 9:33 and that was record fast. I had extra items in my arms because of a sale and I dropped an item. I asked the man working on the dairy section if he would pick it up and add it to my stack---again I was trying to go fast for the workers. He just said "you shoulda got a cart" and slammed it on top. I understand what it's like to try to do tasks while people come in at closing. I go through that all the time and I am still nice. I could have just dropped everything right there and said "yes, I'll go get a cart" and delayed things even more. He didn't have to act nasty about it. There were people still arriving as I rushed out. The one thing that saved the experience was Paula smiling at me while she was working. It made a difference. I wish I had money to give her a tip. Thank you Paula!!

7/2/23 @ 10:17am: WHY are their NON SERVICE DOGS, on leashes, being walked around inside the store???? 5/26/23 @ 2:00 pm: Management should address their lack of personnel in the deli. There is no reason why it should be closed on a Friday before Memorial holiday. NOTE: As I was leaving I noticed 2 managers standing around BSing. How about you get to work and open the deli!? 12/30/22 @ 1:50 pm: Had some meat sliced in the deli. Employee forgot to remove the plastic on the Mortadella, again. This is an issue of a safety hazard. Once again, lack of proper training. 10/04/22 @ 11:36 am: Deli is ALWAYS understaffed. Not sure why this is the case in the last 12 months. 9 people in line currently. They are working some big order so only ONE other person is working the counter! Management needs to address. Loosing business.

I will never shop at this store ever again. The staff is the snootiest, rude and so very unhelpful. The vendor sticking beer was more friendly and helpful. (Had a liquor question). This is the worst experience I have ever had in a Fry’s (Kroger’s). They even called the cops when we were eating before going in to shop.