Canceled my reservation without any reason one day before arrival to Cyprus 3 adults and 3 small children! First time in history of Booking.com and and didn’t pick up Telephone! Actually leave our family and children on the street!!! 10 days all inclusive booking ! NEVER BOOK ROOM IN THIS HOTEL !

Horrible, stinky, overpriced, found cockroaches under bed. Air Condition had dust and mold inside. Literally a health hazard. Employees were very rude, hotel owner was eventually found to be a scammer. Stay away

Don’t get misled by the stars that this hotel pretends to have. This isn’t a four star. It’s barely a one star hotel The hotel is so rundown, everything is rusty and broken, and if it’s ever been fixed, it’s probably very cheap material. The hotel looks like it hasn’t been refurbished since 1980, and the customer service is at the same low standard. The linen on the bed is so thin, there is no mattress cover. Unless you request 10 times for one. The toilet paper is see-through as well is the cheapest quality you’ve seen. Don’t expect much sleep weekends Nova is just across the road and the music is so loud that the whole room vibrates. The bathroom looks awful. There’s not enough pressure in the shower which looks like one of those you buy a cheap Chinese site. The hotel just looks sad , there isn’t music anywhere and even the staff admits that this hotel should have half a star. Everyone knows how broken down this place is but they’re there because they have to work . I am and I was extremely disappointed. I was expecting better quality it shouldn’t be such a big difference from five stars and four stars hotels. and the staff need to be trained in customer service. They have no idea what that is some of them they’re trying, but they’re clearly lacking the training.

How on earth is this hotel 4star? We have just stayed here for 11 nights and could not wait to get home! The hotel is 2star AT BEST!! Asked to change our room as soon as we got there. The change of room was even worse! Dirty, mouldy bathroom, unmaintained rooms. Roaches roaming around. Photos on Google/tui are not the reality! Entertainment was non existent. Food was absolutely terrible. We were all inclusive yet after the second day, we ate out every single day for breakfast, lunch and dinner! For kid, there was only 2 options the whole 11 days Chips and fish nuggets or chips and meatballs. How anyone rates this place is beyond me. Staff were terrible. Reception staff sit in their office and them Having to move is a a problem. Cleaning staff terrible and just unlock and walk in your room without knocking. This happened 3 times!! Avoid this place at all cost!!

Nice hotel... Only for all inclusive groups fotlr tourists... If you want to relax it's not recommended.... *Please note....it does not have cleaned rooms The opinion of thetourist makes the hotels~. Better With all love

I would just like to say first, that had I know about the incident with the dog, I wouldn't have touched this hotel with a barge pole. Definitely not a 4 star hotel, and the worst hotel I've ever stayed in. Should've know things didn't bode well from the moment we arrived, when we were met with a curt receptionist with no smile or welcome. No Covid health measures in place anywhere. The dining room was jam packed for breakfast and dinner that we were there for. People had to wait to be seated. Personally I got up 5 times during breakfast in order to find a plate. The food was terrible, and desserts were more or less the same every night. If you want a coffee during the day, you have to go to the pool bar to get whatever coffee the machine has. No operating bar inside the hotel till 6:00p.m In the room, for some strange reason, on the first night the bed had a top and bottom sheet, and for the rest of the nights the top sheet was removed and only had the quilt. The pillows were awful - full of lumps. Discarded empty tubes of bath gel were still there the next day. No glasses ( how are you supposed to brush your teeth? ) or complimentary bottle of water as other 4 star hotels have. Forget about going to sleep before 2:00a.m. as there's a club across the hotel which plays very loud music until that time. Housekeeping staff DON'T wear gloves.. A TOTAL DISASTER! Would never recommend.

Had to stay there for a night, because out plane broke down and the airline checked us in there. At the first look the hotel seems right nice. Modern style, looks quite new. Rooms where cleaned very bad, hat no Soap or shower gel in bathroom. Toilet was dirty too. We got lunch and breakfast . Both as buffet. Dining room was very crowded, food did not taste good. Lunch was awful, breakfast was, hm, okay. Hotel seems a spot for Russian and Polish People. As an Austrian I would not recommend for fellow Austrians to stay there.

Sorry to say, avoid this place, mainly because of nearby Nava seaside. They play music at maximum volume every day until 2-3am. They play so loud that the windows are shaking, need to close all doors and windows, and still I need maximum volume on my headset to the phone, and STILL I HEAR THEIR TERRIBLE "MUSIC"! So do not count on any sleep before 2-3 am. Rooms, 2 stars Service, reception and cleaning, 1 star. Breakfast, bacon almost raw, scrambled eggs with a lot of suger, sausages either burnt or almost raw and it goes on and on, not even 1 star. Pools, 4 star View ( if you get ocean view), 4 star. If you are young and want to party all night, and if you do not care about cleaning or quality of food, this might be the place for you. IF YOU HAVE CHILDREN, STAY AWAY FROM THIS PLACE!!!

A place to get a headache, definitely not a place to relax. Worst breakfast coffee I ever tasted. Did not taste anything other than the coffee. The manager at the reception a bit too strict for my choice, like been in the principals office again. Not to see this place again.

A value for money Hotel with many choices to choose from at the buffet not at the best quality but good enough. Also rooms are renovated but beds are really bad like you can't rest bad..! Housekeeping is worthless as they did not even change our sheets and towels for 5 days that we stayed there , also did not change our 2 used glass and the carpet of all the hotel was dirty as hell . At night there's a nightclup close by that you can here the music in the room all night long and theres a vibration sound in the rooms from the ac unit that is very innoing. But overall good experience because of the pool and waterpark area kids had lots of fun . I would recommend it for a few days with a low budget family's.

We went for the water slides. The only problem was that we did not have cash and planned on paying by card but they said their machine was broken. We had to go withdraw cash to pay. Service at the bar was adequate and the kida loved the slides.

amazing experience here. super helpful and friendly staff, daily room cleaning and a great all inclusive experience. corridor carpets are in need of a good refurbishment and a loud AC unit in our room. beds super comfy!

We were taken here after our flight home was cancelled. After a perfect stay elsewhere it was like going from heaven to hell. 3 stars is a joke. The place is dirty, staff are rude, the food was awful. The room we were given was full of cockroaches. The only good place was the location, easy to find a nice bar/restaurant to camp out in until we got another flight. No way on earth we were spending any more time in the Anastasia apart from when we had to get on the coach outside the entrance to leave! Disgusting.

Before arriving, I tried to contact the hotel twice through Boking to upgrade my half-pension to all-inclusive and book a late check-out. No one ever answered me. As a result, we had to leave at 12 o'clock and this was very inconvenient since the plane was at 21.00 in the evening. It is not clear who gave this hotel 4 stars, or why they advertise themselves as 4 stars. The hotel is quite worn out inside and the rooms are very poorly cleaned. There is an unpleasant rotten smell in the lobby. The restaurant is definitely not a restaurant in a 4 star hotel. This is a really big dining room. The cooks are simply masterful at ruining good products. The food was basically just not tasty and in no way fits the standards of a 4 star restaurant. The hotel is simply obliged to post information on its pages that most of the residents, almost half, are refugees from Ukraine. Because we, as vacationers who came for 2 weeks, wanted to take a normal break from everything and relax. This didn’t work out in the hotel, because everywhere on the sofa chairs near the bar there were these people with screaming children, they stayed there all day long, lay sleeping on the sofa and chairs. Some of these people are quite aggressive, they could, for example, pin you down in an elevator or run over with a baby stroller. This is very, very unprofessional on the part of the hotel. The waiters in the dining room are simply terrible!!!!! Half of them are simply sleeping on the move or standing apparently for decoration - the Africans, the other half are Bulgarians and Macedonians sorting out their affairs in front of the guests, do not offer any service, just talk with familiar guests or among themselves. It’s just Chaos and then the manager present there doesn’t make any comments to them. No rules of ethics or respect!!!!!

After reading the reviews I got a bit worried about this hotel, but I had a great experience as a solo traveler. Here is my review: ++ Location: Best hotel for families with children. If you pay for all-inclusive you get free access to the fun waterpark and free drinka in the bar there. Outside the hotell you have few mins to restaurants, beach, supermarkets, water sports, outdoor massage and much more + Room: I had a great room with free drinks the first day and refill of coffee and tea everyday upon cleaning. Also I had a great view of the waterpark from my balcony. The room had everything I needed (only the toilett papers needed to be a better quality). I also did not experience any noises during the nights from outside + Buffet: You had access to alot of different food. Their snacks were however left off food from their dinner + Staff: The staff working in the reception were really nice to me. The staff working in the kitchen seemes like they all hated their life somehow + Ability to eat dinner or lunch at other restaurants: Even though I never found the location to the asian restaurant I made reservation in and never tried the food, I think having this option is great. - Drinks in the bars: The drinks, specially the juices, felt way too artificial. The juices tasted like sugar and water only - Room cleaning: I had hair from other guests around the bed which got in my mouth sometimes during the sleep. Nasty -Gym: There were not much equipments in the gym but worse of all the equipments were all rusty, so I had to clean off the rust everytime I used the equipments - Food taste: Despite alot of different food, the food just were mostly tasteless - Servers handling the drinks: They had servers that were handling the drinks during lunch and dinners, and the servers somehow never came even tho they saw my table had no drinks on it. So I had to go myself to the bar and ask for drinks This hotel feels more like a russian and bulgarian hotel since everyone working and the guests were from those countries, which is not a problem really. Regardless, the hotel is overall great for the price and if I had children, I would 100% come here again

The hotel is very dirty. The room and the public spaces! Corridors outside the room were stinky and really dirty

I accidentally made a review of 1star 8years ago, i don't even know how and i ve never been at your place. So i ll leave it as 5stars for 8 more years :)

They canceled our booking a few days before arrival and left us with no other options. They then refused to communicate with us after they promised us an alternative. Do not book here.

Stayed for a week, all inclusive. Free use of water park. Rooms were cleaned and changed sheets, fresh towels every other day. Great location on the beach. 15 mins coastal walk to portaras. Only let down with hotel is the repetitive food. Also food more geared to the German and Russian guests.

The use of this hotel was purely for the waterpark they have....small clean and sufficient. They have roughly 5 slides for kids and adults and a nice colourful slide and pool area for the little ones. There are plenty of deck chairs and food and drink available. About €15 euros for adult entry and less for children....however if you are staying at Tsokkos Gardens Hotel you get free entry

Stayed here back in '16 or thereabouts, pretty nice hotel located just next to the sea. What really makes it better than the others (at least that's how it was back then) is that there was a lot of small business nearby, like convenience stores and cafes. Don't know whether that dog story is true or not, my take is that the staff member who did it was fired a long time ago. If I ever visit Cyprus again - that's the place. * We were All-inclusive

This was the most horrible hotel I've been in my entire life. The surroundings are nice and the pools are too. When we first checked in we notice a horrible smell of vomit. The floor was filthy and so were bedsheets. some Employees were very disrespectful. The hotel lies about activities and events. Nobody ever works at the snack bar. WiFi did not work in our room! I do NOT recommend you to stay here.

It's NOT a 4 star hotel. I found the staff to be friendly enough, but they are ran off their feet as there isn't enough of them. Our room was OK, but had a cockroach visit! Around the corridors, Mrs shake and vac could do with running the hoover round as they hadn't been done the full two weeks we stayed. Food wise it's not bad, although very much the same. Drinks are watered down.1% lager, even the diet coke was.

Our flight got cancelled and our tour operator booked us a room at this hotel. The place looks cool at first, a bit dated but it has his appeal (probably really nice back in the 90s, but now in need of an upgrade). Decent size room, balcony with sea view (stunning), old air con (only on/off button available, with no chance of changing temperature or fan angle), breakfast and lunch included in our package: buffet for both, not good quality food, huge variety though. Pools available. Amazing location: right on the beach, in a quiet corner of the town, beautiful sea and sea path to the centre of town.

Worst hotel ever been. Awful service, extremely rude owner, very bad food and also rooms are a mess!! Not recommended at all!

Take care when you booked in that hotel. The hide some extra charges. Plus is the worst hotel in clearness

The reviews say its a bad hotel but from my experience it was great and i had a pretty good time there

Shocking hotel, the worst I've everything stayed in. The Staff is rude, not attentive, not everything English speaking, coffee non existing, dirty, worn out rooms. I wouldnt everything rate it 2*. Not to mention the noise everything night until 3.30. In the XXI century it such a same that it is still existing. The only highlight are the aquapark slides. The beach is a joke! Not rocommended.

We stayed as a family and found the hotel more than met our basic needs—and it is very close to the beach. Breakfast was included, as well as parking, which for us was a huge plus. Staff was accommodating, although my chief complaint is that communication is difficult when inquiring after things if you aren’t there in person.

There is extremely loud music playing until the early hours, so booking a sea view room is an absolute waste of money. The staff cannot be described as rude as they just don't speak. The rooms are very basic , 2* level. This hotel is suitable for young people who party all night and sleep during the day.