1/5 Larry S. 9 months ago on Google
Another
issue.
For
six
months
now
I
have
been
working
with
billing
over
an
issue
from
last
August!
They
took
a
payment
but
never
applied
it
so
that
earlier
this
year
I’m
getting
notices.
I
have
called
five
times
since
then.
Each
time
I
am
told
after
review
of
the
file
and
each
set
of
notes
that
I
do
not
have
a
balance
due…it
should
drop
off
in
the
next
billing
cycle.
Same
issue
same
response
last
month.
So
imagine
my
surprise
when
today
I
receive
a
letter
from
a
collection
agency!
Once
again
the
billing
department
is
going
to
put
this
to
ac
review.
However,
now
they
say
they
can’t
it
from
collections
until
after
the
review!
Based
on
my
previous
calls
it
should
never
have
gone
to
review!
I
ask
to
speak
with
a
supervisor
and
in
wait
only
to
be
told
I
will
have
to
leave
a
number.
So
far
no
phone
call.
DO
NOT
GO
TO
LOYOLA!
Very
disappointed.
My
elderly
father
and
I
waited
5
1/2
hours
just
to
get
into
the
ER.
He
is
81
with
a
badly
infected
artificial
knee.
They
drew
labs
very
quickly
but
then
we
were
kept
waiting.
I
finally
asked
about
the
labs
thinking
maybe
I
should
just
bring
him
home
but
was
told
they
were
concerned
about
the
results
(and
yet
there
he
sat
in
a
wheelchair
waiting).
He
then
spent
over
30
hours
on
a
cart
in
the
ER
waiting
for
a
bed.
In
fact,
the
next
morning
we
were
told
there
were
about
ten
people
waiting
for
a
bed.
At
the
24
hour
mark
I
contacted
the
Nurse
Hospital
Supervisor
and
was
told
he
had
a
bed
that
needed
to
be
cleaned.
Three
hours
after
that
we
were
still
waiting
for
the
bed
to
be
cleaned.
Word
on
the
street
is
Loyola
has
major
staffing
problems.
Our
experience
appears
to
back
this
up.
Yesterday
the
ER
nurse
told
me
that
beds
opened
up
but
due
to
sick
calls
they
only
had
a
single
nurse
to
cover
an
entire
unit
for
night
shift.
This
evening
we
were
told
that
every
weekend
there
is
this
significant
delay
because
there
isn’t
staff
to
clean
the
beds.
So
patients
spend
unnecessary
hours
on
gurneys
waiting
because
no
one
can
get
beds
cleaned!?!
Our
nurse
today
was
an
agency
nurse
who
clearly
didn’t
give
a
rat’s
behind.
The
ER
staff
don’t
provide
adequate
“in
patient”
care
-
there
doesn’t
appear
to
be
support
staff
to
assist
with
patient
needs
(like
toileting).
I
arrived
this
morning
to
find
my
dad
was
lying
in
his
feces.
I
will
be
reporting
our
experience
with
CMS
(Medicare)
and
IDPH
(IL
Dept
of
Public
Health)
and
encourage
you
all
to
do
the
same.
No
doubt
“Loyola”
will
respond
to
this
review
with
the
rubber
stamp
B.S.
about
their
commitment
to
blah
blah
blah.
Your
inability
to
provide
appropriate
care
speaks
much
louder
than
your
actions.
I’ve
been
an
RN
for
28
years.
It’s
very
sad
that
a
formerly
great
institution
has
deteriorated
to
such
shoddy
care.
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