Except for Whitney, the property manager, every employee in the apartment was nice. She deducted $250 for carpet cleaning even though the carpet has already been professionally cleaned. They would never provide any pictures of any stains or damages of the carpet (there were none) so they blamed it on the odor of a cat that never once entered my room. I uploaded pictures of my moveout. For leaving nothing in a one-bedroom apartment, I was charged $340. 250 for carpet cleaning and 90 for cleaning. The apartment would attempt to steal every cent from your hand. Redstone Residential is in charge of managing this place. Look up the reviews for redstone residential if you don't believe what I'm saying.

400 Element is the best! The management is friendly, knowledgeable, supportive. The apartments are nice, new, clean, have a washer/dryer, security system, and are kept up well. The online portal for payments, requests and other communication is easy to navigate. It has just been a good experience.

I am editing my review and am updating a previous review. The date of this edit is June 25, 2023 This is my final edit, as I have moved out. Mainteance was super and all service calls were taken care of by the second day. I got 93 percent of my security deposit back. This organization will work with you to get your deposit back to the maximum extent possible. They do hold your feet to the fire, give you a checklist, but at least they will walk you though and give you a chance to fix anything you miss, upon request, before doing the final billing. It did help that I hired a professional cleaning service (worth every penny, by the way) to do a deep clean out. I left 400 Element because of a job promotion 100 miles away. I was fortunate not to have signed a renewal. 400 element allowed me to put off signing the renewal until close to the deadline. As it was, I was promoted 21 days before the month to month kicked in. As it was, they held me to the 60 day notice move out required, but the "damage" to my pocketbook was minimal. I had already paid the current month, and needed to "stay" an additional month and a quarter. The new landlord did give me a discount on my first month, so the 60 day notice required was tolerable, and only about 37 days overlapped between the my tenantcy at 400 Element and my new place. They do allow subletting but only on certain circumstances (I did not qualify as my lease had only a 21 days left when I gave notice). I honored everything I was supposed to do per the lease as I wanted to keep a great relationship with Whitney and the office staff as I do want to be eligible to come back if I do get reassigned or transferred back to Provo. Speaking of Whitney, I have read some of the reviews about her, but she has to balance the interests of tenants and the investiment firm she works for (Redstone). She has to make sure the rules and regulations are followed. She does have a tough job, a concept I understand as I had recently been promoted to supervisor at my day job. At least she does hire employees such as Ben Sessions (he has been there the longest, if I remember correctly), and the maintenace guy Aaron. Ben has been very helpful as the front desk and Whitney's right hand man. The only reservation I have about 400 Elements is that the parking spaces are quite small (at least with my parking skills) for cars and SUVs larger than a compact car. The only thing I would remotely complain about my studio would be no bathtub, but that is a very small price to pay in exchange for an apt that is close to where one works (my office was at the Provo State/Regional office building about five blocks away), and a half mile from many restaurants and shops. The main thing I would advise about insurance is to see to it you have at least 8000 (in June 2023 dollars)-for temp living expenses. My insurance in 2021 had about 6000 for temp living expenses, which was good for about eight weeks of hotel time. Whitney did make me nervous about that one as my apt was not ready to be moved back into until seven weeks after the apt fire I had, happened, but as stated before, Whitney works for investers and its her obligation to get maximum income and return for the units she works (yes, folks, my bachelor's was in business administration!). At the minimum, she does have Ben walk you though the lease and help you understand it, and what you can expect. And instead of the typical 100,000 per incident, I would go for 125,000 per incident coverage in the rental insurance if at all possible. Last but not least, do read the lease time to time and review it at least every three months. I did have some questions (it was about 40 pages long). Yes, the Cullimore law firm does represent them but I have previously reviewed them before, and they are allright. They also do care about your safety and screen you. It would be easier if I could award a half star (like 4.5) instead of having to rate a whole number (4 or 5) Awarding 5 based on overall body of work.

Absolutely horrible experience and a joke of a business. I initially turned in an application and they gave me a tour of the apartments and I decided to live somewhere else as I was not impressed with the floor plan. The person at the front desk was rude until I mentioned I wanted a tour. A week after the applying and the tour I get an invoice requesting 239$ for the application, NO ONE told me about this or mentioned it once. I opted not to pay it as it was lack of communication and seemed like a malicious business practice. They threatened small claims court and wanted me to pay double until I mentioned they never told me about the process. I had to end up paying it and they they reported it and my credit score took a hit. Go anywhere else but here awful business and sub par housing for what they’re asking.

I’ve never had any issues with 400 element. Aaron, their maintenance worker, was very quick to address one of our work orders and he noticed another issue in the apartment that we weren’t aware of and took care of that without us even having to ask! Great place to live.

I have the cutest and most affordable studio! It’s is way more comfortable and spacious than you would expect a studio to be. The management is highly professional and helpful. I love Whitney and Ben. The view of the mountains and courtyard are breathtakingly beautiful from the complex. The gym and the badminton court are so nice. The social atmosphere is so welcoming and fun. This is definitely the place to be if you need a quiet space to study, or want to go out and have fun. I cannot rave enough about how much I love living here! ❤️

Really loved living here! Management was really responsive and maintenance did an excellent job! We fell in love with pickle ball and the gym has everything I needed! The valet trash service was always on top of it and the apartment itself was super nice! Loved living walkable to downtown and the bus stop was right there so we could get pretty much anywhere else. Parking and a storage unit were really fair extra costs. The storage unit was an excellent size!

Overall, the apartment was not bad (I lived in a studio), but overpriced just like everywhere else. The public areas were always disgusting (elevators, hallways, lobby bathrooms). I don’t think I had one positive interaction with Whitney, the property manager. She had sent me another resident’s lease agreement and then blatantly ignored me when I asked about reduced rent (which i learned about from the random lease) as I’m a graduate student pinching pennies. The other employees were very nice and one helped me a ton during my move-out process; however, the employees are not on the same page. One employee told me not to throw away my furniture items as that results in a fine, but to leave them in the apartment. I thought I would be charged/penalized for doing so and he stated that I would not be penalized as I was informing him (and he would put it in my apartment notes) and he was telling me to leave them in the room. Not sure if he forgot to make a note of it, but come to move-out statement…charged $300 with Whitney giving no remorse for me following her employee directions. I would not recommend living here unless you have money to just shovel out and aren’t concerned about customer service.

I love being able to see the mountains up close. Moving across country is no easy task, but everyone was so helpful and our move was seamless. Lots of parking, I'm excited not to clean snow off of my car in the mornings. +The Amazon locker is also really cool, I shop online a lot and it makes it really easy to get my packages

Management has been fantastic to me since I've moved in! The unit is comfortable with adequate storage and a great view of the mountains and courtyard. I live in a 1/1 and I've had more than enough space for all of my belongings. Whitney has always been kind to me and handled any issues I've brought to her attention. The soundproofing of the rooms is pretty good from adjacent units and outdoors. Would highly recommend living here!