4/5 Fatima 2 years ago on Google
One
thing
I
have
to
say
about
Suede,
is
that
their
customer
service
is
absolutely
impeccable
-
seriously
the
best
customer
service
I
have
ever
received
at
a
restaurant
or
takeaway.
First
off,
both
the
staff
members
who
I
spoke
to
on
the
phone
(once
to
place
my
reservation
and
the
second
time
to
inquire
about
prayer
facilities)
were
not
only
very
helpful
but
spoke
very
warmly
and
pleasantly,
which
is
rare
to
hear
when
ringing
most
food
places
at
regular
afternoon
hours,
let
alone
9pm
at
night.
Secondly,
the
second
we
stepped
through
the
door
we
were
greeted
warmly
by
the
name
we
left
on
the
reservation
by
a
member
of
staff,
before
swiftly
being
escorted
to
out
seating
-
this
during
busy
hours
when
the
entire
restaurant
was
full.
We
were
given
zamzam
water,
fruit
and
asked
whether
we
wanted
to
order
before
or
after
praying.
We
prayed
first,
in
a
prayer
room
that
was
very
decent,
with
nice
soft
prayer
mats.
We
then
returned
to
the
table
and
were
able
to
order
very
quickly,
and
were
then
served
after
a
reasonable
length
of
time
had
passed.
Throughout
both
ordering
and
serving
and
right
until
we
paid
the
bill,
we
were
checked
upon
by
the
staff
very
politely
and
were
not
in
want
of
anything.
When
I
wanted
to
order
an
extra
drink
mid-meal,
I
was
able
to
flag
down
a
waiter
straight
away
and
was
given
my
drink
promptly
thereafter
-
two
things
that
usually
irritate
me
when
I
am
unable
to
do.
Very
very
regrettably
though,
I
have
to
take
one
star
off
the
review
for
the
slightly
lower
standard
of
the
food
we
ordered.
We
ordered
the
Ramadan
starters,
which
consisted
of
lamb
chops,
Korean
style
fried
chicken
chicken
and
prawn
spring
rolls
on
lettuce.
The
starters
were
absolutely
spot
on;
hot,
delicious
and
bursting
with
flavours
unique
to
each
other,
and
the
portion
size
was
great
too.
However
when
we
ordered
the
lamb
steaks
for
our
mains,
we
had
2
issues:
one
-
the
meat
was
tough,
chewy
and
not
cooked
to
the
specification
we
asked
for,
and
two
-
the
two
jus
we
ordered
alongside
it
were
very
less
in
quantity.
I
have
no
doubt
that
had
we
raised
these
concerns
with
the
staff
they
would
have
been
resolved
to
the
best
of
their
abilities,
however
the
staff
were
so
nice
we
felt
bad
troubling
them
and
chose
to
leave
it,
which
was
definitely
our
own
personal
choice
on
the
matter.
The
triple
fried
chips
that
came
with
the
steak
were
delicious
though,
and
both
the
steak
and
chips
were
generous
in
quantity.
Overall,
the
entire
experience
was
a
very
positive
one,
and
I
would
definitely
recommend
Suede.
The
only
difference
is
next
time
I
would
definitely
order
the
starters
and
have
something
else
for
my
mains,
such
as
the
burgers.
Thank
you
to
all
the
staff
for
contributing
to
our
amazing
experiences,
we
really
appreciate
it
:D