Horrible service experience, I arrived 30 minutes before my time, 3 cash registers out of 7, my turn arrives to pay the bonus, and the cashier's secretary tells me that they will not attend to me because my fingerprint does not recognize it. His response was that simple. After having made a three-hour trip to get there since I live in a rural area. No empathy, just terrible attention. I would never return. Worst

If they need to buy a voucher they have to go with a lot of time because the service is very slow, and if they go to the emergency room I hope it is not so urgent because the wait is also long. And as a suggestion to the clinic, maintain your fire extinguishers. The staff who take imaging exams are very friendly and dedicated 👍

The clinic is a good medical center, however they still work with "defunct" doctors in terms of emergency care, which has declined greatly this year, being disrespectful towards the patients. You enter a box and wait 4 hours for the doctors who turn around and laugh with their tens while they have empty boxes and people for hours without even going to see them. They leave you forgotten in the box, once they forgot 2 hours to go and remove the IV and it was 30 minutes and if I didn't warn them they would never have gone to remove the IV. This shows that they forget and saturate their emergency department alone. Furthermore, those who admit you treat you coldly, the tens are all angry and if you complain about something they will inject you roughly on purpose. They leave a lot to be desired if you compare them to the Andes clinic where they always treat you well. A waste of money to go if you are sick, the care is not free and expensive. Minimum receive decent treatment. I would prefer a thousand times after so many bad experiences to go further to the Andes but make sure they won't treat me badly or forget me in the pits.

A renovated and clean place, but if you don't take a preferential number, they serve you at the end and even though I arrived at 7:30 (No. 5) and after 8 I had to leave...they didn't serve me

Mi mamá fue a solicitar una hora para hacerse un examen cardíaco y estando ahí mismo le dijeron que tenía que pedir la hora por teléfono o por internet. Llamo y contesta una máquina que te da opciones que no sirven cuando presiono el número. Cero sentido común con la atención al público.

Large clinic, it has more than one tower so for someone who is going for the first time they should probably ask. Very slow service for purchasing bonds, I went through the self-service totem, but since it was the first time I still had to wait for the number to be called to the service module. I went to dermatology and I didn't like the Dr. - short consultation time, he doesn't do a complete anamnesis, much less the corresponding physical examination, he only reviewed what I showed him and nothing more.

(Translated by Google) The entry system is very bureaucratic and cumbersome, it is the first time I am going and I had to register about three times, first online to request the time, then twice more to be able to pay the bonus and the person who attended me with a tremendous lack of empathy, the fingerprint reader was bad, they sent me a text message, which never came because I was in a subway, everything was wrong... The medical attention was good, at least, but the administrative part was terrible, after I went to quote some exams and the same thing again to register etc etc (Original) Muy burocrático y engorroso el sistema de ingreso, es primera vez que voy y me tuve que registrar unas tres veces, primero por Internet para solicitar la hora, después dos veces más para poder pagar el bono de atención y la persona que me atendió con una falta de empatía tremenda, el lector de huella estaba malo, me enviaron un mensaje de texto, el cual nunca llegó porque estaba en un subterráneo, todo mal... La atención médica por lo menos fue buena, pero la parte administrativa pésima, después fui a cotizar unos exámenes y lo mismo de nuevo registrarse etc etc

(Translated by Google) Terrible attention, management and attention to the user. My first time here and I hope I don't have to come back again. 1.- Extremely slow user service. I arrived 5 minutes late because of a taco, and for them to serve me with a service ticket it took 30 minutes. When I get to the cash register, he tells me that this specific doctor does not attend late patients (it took me longer to pay), a patient is usually expected 15 minutes, even in public health where care is more difficult to obtain or depending on the doctor. I find a terrible service, better to say once before taking out a ticket that the doctor does not deal with delays, instead one as a patient must wait 30 minutes even for a ticket, not even for the medical care that they usually do in less of 5 minutes. 2.- To make a claim for this same issue, pure bureaucracy, more delay, people are not at their jobs and I have been waiting more than 40 minutes. In other words, one of the patients' rights, which is to put a claim in writing, is not complied with. 3.- Customer service people, also terrible service. Starting from the person who is in charge of the totems for the tickets, then the secretary who even interrupts when you speak and don't even say hello. 4.- let's do quality health, of all those who make up this clinic in this case. I am also a doctor and this clinic leaves a lot to be desired. (Original) Pésima atención, gestión y atención al usuario. Primera vez que vengo y espero no tener q volver más. 1.- Atención a usuario lentísima. Llegue 5 min atrasada por taco, y para que me atendieran con ticket de atención se demoraron 30 min. cuando llego a caja me dice que este medico en específico no atiende pacientes atrasados ( me demoré más en poder pagar), habitualmente se espera a un paciente 15 min, hasta en salud pública donde las atenciones son más difíciles de conseguir o dependiendo del médico. Encuentro una pésima atención, mejor decir de una vez antes de sacar un ticket que el médico no atiende atrasos, en cambio uno como paciente si debe esperar 30 minutos hasta por un ticket, ni si quiera por la atención médica que habitualmente la hacen en menos de 5 minutos. 2.- para poner un reclamo por este mismo tema pura burocracia, más demora, no están las personas en sus puestos de trabajo y llevo más de 40 min esperando. Es decir tampoco se cumple con uno de los derechos de los pacientes que es el de poner un reclamo por escrito. 3.- las personas de atención al cliente, también pésima atención. Partiendo desde la persona que está a cargo de los tótem para los ticket, luego la secretaria que hasta interrumpe cuando uno habla y ni saludan. 4.- hagamos salud de calidad, de todos los que conforman en este caso esta clínica. También soy médico y esta clinica deja mucho que desear.

(Translated by Google) Today Sunday July 17 at 3:00 p.m. I want to congratulate Virginia Mancilla for her kindness and cordiality in her care when she arrived at La Clínica's Emergency Room. Good things deserve to be highlighted, in order to motivate everyone to be better people, especially in a health care facility. My thanks and congratulations to her. (Original) Hoy Domingo 17 de Julio a las 15 hrs. Quiero felicitar a Virginia Mancilla por su amabilidad y cordialidad en su atención al momento de llegar a la Urgencia de La Clínica. Las cosas buenas merecen ser destacadas, para así motivar a todos a ser mejores personas, sobre todo en un recinto de asistencia de salud. Mis agradecimientos y felicitaciones para ella.

Fui a ver un traumatólogo qu me pidió me haga una radiografía y vuelva a la consulta, el médico vio la imagen por el sistema,me pasaron un formulario para que deje mi correo para y me la envíen y hasta el día de hoy, nunca me enviaron la imagen, lo peor es que no soy de Puerto Montt.

Thought they were great the doctor was very professional and the staff as well

Bad experience, I took the first hour in the morning, the professional arrived 1 hour 15 minutes later and then I called another person who was after me. Since I had 15 minutes later. I paid privately since the lady did not have an agreement and they still have not returned the money to me. More than 10 days have passed.

(Translated by Google) Good afternoon, personally horrible attention from a gentleman in charge of giving medical vouchers in the emergency sector, to begin with he attended us eating, he did not even bother to swallow before asking for the data, then the huellero did not work for what we had to pay for the total of the exam (resonance) that my father did, thank God he had the money at the time, otherwise he would have wasted his time and what it means to travel from Chiloé just to have that procedure done, the gentleman did not give any possible option to avoid paying the 100 thousand pesos difference, zero empathy and professionalism, we will make the formal claim at the clinic but also through this medium so that other users are aware of what they are exposed to if the gentleman attends them . (Original) Buenas tardes, personalmente horrible la atención por parte de un caballero encargado de dar los bonos médicos en el sector de urgencias, para empezar nos atendió comiendo, no se dio ni la molestia de tragar antes de pedir los datos, después el huellero no funcionó por lo que debimos pagar el total del exámen (resonancia) que se hizo mi papá, gracias a dios se tenía el dinero en el momento, sino habría perdido su hora y lo que significa viajar desde Chiloé solo a realizarse ese procedimiento, el caballero no dio alguna posible opción para evitar pagar los 100 mil pesos de diferencia, cero empatía y profesionalismo, haremos el reclamo formal en la clínica pero también a través de este medio para que los demás usuarios tengan conocimiento de lo que se exponen si el caballero ese los atiende.

(Translated by Google) Terrible attention. It takes more than an hour to see a patient with an appointment. Horrible service, this “Clinic” leaves a lot to be desired (Original) Pésima atención. Se demoran más de una hora en atender a un paciente con cita. Horrible servicio, deja mucho que desear esta “Clínica”

Horrible la atencion, el tiempo de espera. Se apagaron las maquinas de rayos x y estamos esperando demasiado rato, hay 2 doctores para un monton de gente. Se supone que la atencion en clinicas es mas eficiente que en hospitales. Mal esta clinica

A mí parecer es una falta de respeto, tener cita a las 9 me hacen ir a las 8.30am, luego de las 9 15 me hacen pasar al examen y hay otros 10 minutos más de espera

(Translated by Google) I went yesterday to the consultation with the traumatologist! There was no internet in the entire clinic, the care staff in -1 is quite grotesque, they only accept payment in cash, at least the doctor who treated me, something that I see as quite unusual, because nowhere did they tell me that I had to carry cash, luckily I had that money at the time! I'm still waiting for them to send me the payment slip for the consultation and the budget because there was no internet yesterday 09/14/22 I call the clinic's phone and they don't take the calls it's just an answering machine no more bad administrative service lousy (Original) Fui ayer a la consulta con el traumatologo! No había internet en toda la clínica el personal de atención en el -1 es bastante grotesco, aceptan sólo pago en efectivo por lo menos el doctor que me atendió algo que veo bastante inusual porque en ninguna parte me dijeron que debía llevar efectivo menos mal que contaba en ese momento con dicho dinero! Todavía estoy esperando que me envíen la boleta del pago de la consulta y el presupuesto porque no había internet el día de ayer 14/09/22 llamo al tlf de la clínica y no toman los llamados es una pura contestadora no más mal servicio administrativo pésimo

cero estrellas pesima clinica!!! call center no sirve para nada llamas y nadie responde !!

Mal largas filas para pagar bonos larga espera para imagenologia teniendo ya hora agendada. Ruidos en espera para medico. No se escucha cuando llaman. Las secretarias deben gritar para llamar encuentro falta de respeto para ellas y los pacientes. Esto en consulta medica. En endoscopia lo mismo una sola persona trabajanndo para tantas pacientes y solo para retirodeexamenes. Igual los pacientes terminan aburriendose y se enojan con las secretarias que no tienen culpa. Espero sea mas ordenado ya que todos quieren una buena atencion.

Hablo desde mi experiencia como persona que fue hospitalizada. Todo el personal un 7 en la atención desde las tens hasta el cirujano. La comida estaba rica. La atención administrativa también fue buena. Para ser mi 1era experiencia de este tipo, 10 de 10

(Translated by Google) It's been more than an hour and they still haven't called me to pay for lab tests. It is the height of the staff's slowness. There are no express boxes and in the self-service it does not recognize some isapres, so it forces you to take a number and simply wait. (Original) Llevo más de una hora y aún no me llaman de caja para pagar exámenes de laboratorio. Es el colmo de la lentitud del personal . No hay cajas express y en la autoatención no reconoce algunas isapres así que obliga igual a tomar número y simplemente esperar

(Translated by Google) All the staff, without discriminating against anyone, treated me excellently, very kind, polite, respectful, they generate a lot of closeness. In general, very good comments from the staff. The bad thing is that since there are two buildings plus the urgency, it becomes quite unpleasant to have to go to the different dependencies, let me explain: I had surgery and for that I went through several floors and various dependencies many times, just recently to do my admission and exams ... -1°< 1°< 2°< and 4th floor, where I was instructed to go up or down as appropriate to fill out a paper.. There should be a full floor for reception, payment, entry, withdrawal of exams, etc. But if it weren't for that, I would recommend without a doubt. (Original) Todo el personal sin discriminar a nadie me atendió excelente, muy gentiles, educados, respetuosos, generan mucha cercanía. Del personal en general muy buenos comentarios. Lo malo es que al existir dos edificios más la urgencia, se hace bastante desagradable tener que acudir a las distintas dependencias, me explico: yo me operaba y para aquello recorrí muchas veces varios pisos y varias dependencias, solamente recién para hacer mi ingreso y exámenes... -1°< 1°< 2°< y 4°piso, en dónde se me indicaba subir o bajar según corresponda por llenar un papel.. Debería existir un piso completo para recepción, pago, ingreso, retiro de exámenes,etc. Pero si no fuera por eso recomendaría sin lugar a dudas a ojos cerrados

Mi hijo llego a urgencias con 40 de fiebre. La primera atención bien. Le bajaron la temperatura. Pero lo que no me parece. Es que salga sin diagnóstico. Solo agregaron que era un virus no especificado. Ahora no se porque enfermedad paso mi hijo. Y al momento en dar de alta vomita en recepción y nadie se preocupó fui a avisar y solo se miraron entre ellas.

Horrible

The care in this Puerto Montt clinic is super BAD, doctors are lazy who walk from one place to another without doing anything, DOCTORS WITHOUT ETHICS, horrible, the phone with a 6-minute voice message promoting only FALLACIES... THEY ARE A DISASTER .

Bad experience in terms of knowing the result of an exam, there is no phone number to turn to. The page asks for a password, I have it and it doesn't open, so several days have passed and I don't know the result. Give another alternative please.