I booked this property on 12/27/21 with a prepaid credit card payment for my room for four nights and showed up with my reservation the next day. They claimed that I needed to submit payment and despite my insistence that I prepaid with a credit card online, they asked for another form of payment claiming that was just to hold the room. They would not give me the keys to check in without another form of payment so I gave them a debit card. The next day, I noticed that both payments were processed and the front desk admitted that they mistakenly double charged me and had me fill out a form with my debit card information for a refund, which they said would take 5-10 business days. I asked for a receipt for the refund request for my records and they said they could not provide that, and that my tiny card receipt would be sufficient. Fast forward to over a week later and the refund has still not been processed, and my bank says they see no refund in the pipeline and that I should contact the hotel. I called them, waited on hold for over 10 minutes incurring further long distance charges in addition to the international card usage charges they were not included in the refund request, only to be told that they would call me back shortly. 5 hours later I have not received a call back with an update telling me my refund is being processed or providing an estimated timeline. This is all the money in my checking account that I have no idea if and when I will receive back, that was taken from me in a matter of seconds my an incompetent front desk agent who did not recognize that my reservation was prepaid. Now I have to submit a claim with my bank which will take 30 days to resolve. I will never stay here again and have nothing good to say about this property until they demonstrate that they will fix their mistake and not ignore me after they took money out of my pocket and refused to correct it. A week after my vacation, I am still dealing with this unnecessary hassle with little to no communication.

The room was a dump and the food sucked but other than that everything was great. Service was very good, drinks were good, and Raul at the beach pool always kept things fun throughout the day. The location is also fantastic. We ate out for dinner most nights but overall enjoyed the service, staff, and facilities.

NOT A RESORT. AWFUL experience. So much so, we checked in and checked out as soon as we could the next morning. I was traveling with my elderly father and thought I did enough research to have an enjoyable trip and that was not the case. The beds were rock hard, the air barely worked (we were there in June so made it miserable), there were roaches, and was not clean especially for covid times. The "beach" was maybe a couple of yards wide so people were stacked on top of each other and no room to relax. Pools were not clean or well kept. Most of all, the "all-inclusive" dining options were mostly food left out in the open with flies everywhere. I was willing to pay the night we stayed, but now the hotel is refusing to refund the nights we did not. I am beyond disappointed, now not only with the stay which I had planned to keep to myself, but with the lack of customer service and integrity. Jaime Falcon, the manager, told me a refund for the time I did not stay would be refunded and has yet to honor this.

Believe the bad reviews. They are true. Just got back and had to treat all my belongings for mold. We switched rooms because of the mold problem but the second one was just as bad. The place is run down and falling apart. Wood trim and wood furnishings in the room are in varying stages of rot. Shower curtains are filthy and don’t seem to get washed. Window curtains are disgustingly filthy and stained. Tubs are rusted. Plumbing is questionable—the drains make gurgle noises that make me very nervous. Furniture in public areas is hysterically old, like it was purchased from a 1960s surplus store. The food is a joke, at best it was decent and at worst—let’s just say we had a lot of fast food. Communication about events, perks, location of basic things like the bar and the second pool, is terrible. We were stumbling around confused for half the trip. Poolside waiters were very sweet and the entertainment events were decent, and that’s the only reason I gave two stars. I’m really sad this is what we got for our annual trip. The star rating for this run down dump of a hotel are not reliable. It has over 4 stars on Trip Advisor, Expedia, etc. and I don’t know how. So sad people are being tricked into going to this place. I’m very disheartened. STAY AWAY!

The waiters and waitresses as well as bar staff are awesome. Especially the Caruso restaurant evening staff. Great food there too. The buffet was hit and miss on quality but we always found food we like there. The busboy staff also deserve a thumbs up. Very helpful. The check-in staff could use better training. They fell very short.

Great cleaning service, rooms functional, depending what room you get might be noisy. The alcoholic drinks taste awful 😅 not the best and you will get sick. Food is good it's a hit or miss. Near the beach area the Hamburgers, pizza 5/5. Overall great price and location.

Without a doubt the worst traveling experiences I've ever had. Our room old looking and nothing compares to the pictures online.. shower was old and moldy, there was no hot water, in the morining only at night. we had a massive leak from our sink c that created huge puddles on the floor (we asked for it to get fixed , and ladies kept saying we have reported it for days and we're just told "it's no problem" and given towels to soak up the water). The food was beyond awful disgusting (I cannot stress this enough) and all bars but 1 close down before 6pm. We never did get to try the "specialty restaurant" because you can only get reservations between 11am-3pm in person, and it eas always booked. The menu was super SUPER limited anyway. No wifi in the rooms, WORST PART EVER LIKE WHO DOES THIS . NEVER, ever coming back again. Spend your money in something worth it! Ac horrible doesnt even work in most of the rooms.. horrible experience

I have been to this resort numerous times over the years, save and except the last 3 years due to covid. I am so disappointed on my recent visit of the first week in February. This resort has gone downhill immensely. The resort isn’t as clean as it should be and the rooms need updating badly! The food was also disgusting. It was never great but this time horrible. I went all inclusive and most of my meals were eaten off the resort and that added to an additional cost to my trip. This was my last time going to this resort and I will look into others for any future trips to PV. If you are thinking of going here please think again!!

If you’re in Avid all inclusive, goer I’d say skip this place. Expectations will not be met. It’s fine if you’re looking for a budget place for a day or two, but definitely not an entire week. Biggest issue I had with the place was the food which was not good. Aside from that everyone that works there is nice. If you tip your servers they’ll keep bringing you drinks and the activity team makes poolside activities fun. It’s also by the beach which is always great overall go for it if you’re on a budget but look elsewhere if you can afford to splurge.

The staff was the best part of this resort. Jiar was so kind and helpful and gave us so many recommendations. Julian was part of the wait staff and took such great care of us every single time we saw him. Buffet was decent but repetitive but I can't expect much from an all inclusive resort buffet. The specialty restaurants were always busy and we could only get reservations for two nights and we had the same menu both nights. The food was really good the first time we had it and we were all looking forward to having it again and the second night the portions were cut in half, it was supposed to be a four course meal and it was 3 that night. The fish was chewey and fried so much that it wasn't edible. The pools were both nice, but we spent a majority of our time in the ocean. I would have to say the other guests were probably some of the most rude people I have ever encountered while traveling. My daughter's room was entered into and money was stolen on night one. I'm sure that had to do with the doors being paper thin and if you didn't shut them just right they were not secure. We never got an answer from the report we filed on who did it and the manager didn't really seem to care. The coffee shop on site was awesome. They had some great choices that were included in our stay. The tacos at the snack bar were awesome and they had a spot to get little pizzas that were also pretty good. The tequila bar is closed so they do the nightly shows by the pool. The chill bar has a great little outdoor spot that you could just hang out at. It was a little courtyard with vines and tables. All in all it was a good stay. Staff was very friendly. We will return to this resort again. Location is key

This was my 3rd time staying there. This was by far the worst. No elevator, food not that great, room view was a brick wall with razor wire, no digital safe they gave you a key and if you lost it 35.00, the last day I asked for a wake up call never got one. Pillows were lumpy. I would not recommend this place unless you like disappoint.

Room is comfortable, nothing fancy but it does the job. Grounds are decent. Pools are nice. The food here is horrible, the worst I’ve ever had at an all inclusive. The one restaurant rotates nightly between Italian and Mexican…you would think they would change up the menu or least have 2 different menus for each restaurant but it’s the same menu for every time with very mediocre food. The buffet is barely edible. The drinks are typical all inclusive - weak and the blended drinks are too sweet and not blended enough.

I had a Amazing time, I it’s perfect place to get away & relax * enjoy the sun . U can walk downtown along the beach, it isn’t far .

This is a good place to stay, we had an all inclusive stay and in was good the hotel is not one of the newer ones but it wos nice and clean wit a nice swiming pool an bar right on the beach lots good food and drinks and the staff were realy friendly and always ready if you need something.

The hotel location was good, a little on the small side. The beach was tiny but not crowded so it felt OK. The big issue is the food, the same food served every day, morning, noon and evening, with barely some variation. The restaurant booking is a scam, always full and 0 customer service. Employees are not friendly at the food services, they are grumpy and make you feel unwelcome. I do not recommend this hotel at all.

Food is trash I got food poisoning. They gave us the wrong room and didn’t want to give us a new room and the power went out during our stay. AVOID THIS RESORT, I put 5 stars so my review is shown. The staff is nice though well most of them!

The hotel has a great service, all the staff is friendly. At the Mirador restaurant we received a very warm service from Daniel, who always provided us the best customer service making us feeling at home. He is very nice and he did his best to guarantee an excellent stay every day we had lunch at the restaurant. I highly recommended his service.

Cheap hotel that is dated and needs refreshing. The food was so-so, and the location is good if you are in the building by the beach. The staff is very friendly but they struggled at times. Fatima was the one star that was very helpful during our stay.

Had the worst experience at this hotel. I visited in January of this year. At first everything seemed fine my family and I arrived a bit earlier than check in time so we were told to wait to receive our room but we were able to use the other facilities. To begin with the horror, the food was very unpleasant, there was also no variety. Their cafe was practically empty. When ordering drinks they didn’t have Coca-Cola as a soft drink option. When it came to alcoholic beverages they didn’t even offer basic mojitos. We were finally able to get a room only to open it and be surprised with how disgusting it was there was a window in the room leading to a wall with green mold the room smelled of mildew, the bath tub was dirty. We called reception to ask for a room change only for them to tell us they would send someone to look at the room and see if we were just complaining for no reason. When the lady arrived we were surprised to hear that she couldn’t give us another room and that she was sent by the reception just to spray a nock off version of Febreeze to mask the mold smell. We went down to the reception to politely ask for a room change and we’re told we could not receive another room. We then decided we no longer wanted to stay at that “resort” and we would be leaving the next day. After speaking with the entitled and rude receptionist Andrea, who rolled her eyes multiple times during our interaction for 2hrs we were finally able to receive a new room for the night we were going to stay. Absolutely horrible customer service, I have never experienced anything like this at any hotel or resort I’ve visited and I’m used to going to Mexican resorts that have superb customer service, sad to say this is not one of them. Don’t believe the photos you see on the internet, and please don’t waste your money going here. You will be disappointed.

I am currently staying here and I wish we could switch resorts. This resort does not offer wifi unless you are in the lobby area. There is also no access to the beach last 10pm unless you walk a block to the public entrance. The food isn't the greatest. There is also no mini fridges in the rooms and the rooms are a total dump and extremely small. Most staff members are really nice tho! I will never stay here again! Way to expensive for what you receive! Do not book here!

Service is okay, rooms are trash. Mildew everywhere, even blood lol food wasn’t great. No idea how this place has so many reviews. Wouldn’t stay here again if they gave it away for free. WiFi is also like 1mbs and is not available in the rooms, only in the lobby lol.

Rooms are small. I asked for pillows because the ones are very small. I was with my 2 daughters so we needed one more. When I asked they said they had no more. Then we went to the buffet. The line was long. Went pretty fast. But once inside the food was horrible. Nothing looked or tasted good. I would definitely go eat else where. The pool was nice. Good size.

The hotel is more for the locals of the community. The customer service was ok, most of the staff is friendly and eager to serve you. However, they don't have ice machines and that was disappointing, the rooms don't have refrigerator which was again even more disappointing. Finding water bottles was almost a mission in this facility.

Service wasn't the best, kind of felt lost where everything was. No wifi in the rooms :/. The temperature of the pool felt like a hot tub. The hotel doesn't have exactly the view of the beach, you have to walk to another resort to get there. The beach is small. Sorry for the cons, its just for the amount we paid (a lot), we could have got a much better resort.

This resort is a bit confusing as it says it’s on the beach but the accommodations are actually on the other side of their time share building. So you walk through a green space past tennis/pickle ball courts and into the “club” portion which is meant to be the activity centre with a stage, a pool, a swim up bar, a couple of fast food stands (pizza and burgers) and the beachfront which has steps down to the sand and a decent amount of shoreline to view from the edge of the wall. Having said that there is also a pool at the accommodation main building with a swim up bar and that is where the buffet restaurant and a la crate restaurant are. The best rooms are ground floor with a sliding glass door out to a small patio with table and two chairs. Not much furniture inside but who sits there anyway! There is also a well kept secret dancing bar open in the evening. The resort is old and needs updating. The fixtures are rusty and the tub chipped, the sliding glass doors need their latches checked (ours didn’t lock until the outdoor handle actually snapped off and they came and repaired both) but there is a safe which we kept everything locked up in. Otherwise the rooms are clean , although the King size bed sheets didn’t cover the foot of the bed. The room was musty smelling which we have found to be common in hot humid climates in old buildings. We closed the drains, covered the gap under the door, left the fan on in the bathroom and didn’t use the air conditioner more than needed and this helped considerably. The mattress looked new and was clean miraculously. Sheets weren’t changed during our week stay but were tightened up. They also came around in the evening to check to see if we needed anything(towels, soap, coffee, water etc). There wasn’t any Kleenex in the room but they brought some when I asked. The food was not to our taste in the buffet although there were a lot of options for mostly local food. This resort has a high Mexican guest population so it felt more authentic and was lovely to see young families there. We never saw or heard any issues with children. We used the a la cart restaurant a few nights and it was very good. You are able to choose a 3 course meal from two or three choices for each course. Beautifully presented and tasty. It’s included in the all inclusive bands but for others there is a fee. Well worth it. The only issue is that they rotate through only 4 set themes and so we would have liked more variety. The front desk service is challenging as very few people speak much english. We were given no orientation to the hotel so spent a few days trying to figure out what we were eligible for, as benefits of paying all inclusive, or even where things were! There is a QR code in the front hall which downloads a good (but not always accurate) document with a map, list of tv channels, activity schedule, and list of hours for each restaurant . It still wasn’t clear if we could have the lobster for free (we weren’t interested but got differing answers from different people. The servers were all very friendly and made efforts to personalize the experience. They tried to get to know you, provided things they knew you wanted and even chatted about their lives. One girl was trying to learn english and French so had a note book and we wrote phrases for her and helped her pronounce them, so sweet. This is the strength of this hotel: the clientele were down to earth people, the staff were real people not just their jobs, and the atmosphere was relaxed and you got to know other guests. A real holiday. As this hotel has a time share portion, be prepared to be approached to “have a 4 star breakfast while we show you what we offer for an hour to 60-90 min“ and give you $2000 pesos hotel credit to use for massage, or towards tours (usually priced about 1500 per person) but not the cheaper city tour which you get a discount on and you have to give them a 20 deposit for the privilege. Bottom line: if you can get past the weaknesses, and recognize the strengths, the cost is hard to beat.

Without a doubt one of the worst traveling experiences I've ever had. Our room was filthy and moldy, there was no hot water, we had a massive leak from our air conditioner that created huge puddles on the floor (we asked for it to get fixed for days and we're just told "it's no problem" and given towels to soak up the water). The food was beyond awful (I cannot stress this enough) and all bars but 1 close down before 6pm. The pool chairs are all filthy and towels are scarce. We never did get to try the "specialty restaurant" because you can only get reservations between 11am-3pm in person. The menu was super SUPER limited anyway. No wifi in the rooms. When asked for recommendations, this is one "resort" that we will firmly steer people away from. Not worth the money in any way.

The location is great if you like walking you can get very easily to the Malecon like in 35 minutes. The best in this hotel was the people working here, everyone was very nice and helpful. All the money we paid was worth it for them and the drinks were fantastic. Food was okay. We made a reservation to have Asian dinner, this was delicious. They change the theme every night. Rooms were okay. Not so good points: there was not any elevator. Very hard to go around with your suitcases. On the weekend we stayed there it was completely full. They don't have the right amount of workers to provide the service. I am sure the ones that were on duty did their best but it was not enough, even the size of the lobby, restaurants and pools are not equipped to hold a big amount of people. Definitely, they need to rethink if they want to have all their rooms booked out. They need more room for everything. As well, cleaning in the rooms was not good. The cleaning was about just making the bed and that's it. I don't think we will come back. However, after all we enjoyed our time there. At the end what matters is to be at the beach with your family.

No wifi in rooms, A/C not cool enough, tiny bathroom, food is meh , Old Tv doesnt even have youtube 🤣

We were looking for a cruise excursion since not many were offered at the port by the cruise ship that my kids could do. We booked a room at Plaza Pelicanos to use the resort amenities for a day as it was cheaper at the time than buying a day pass. The cab ride was quick 5-10 minutes from the port and it was a $5 fare. The pool was nice and the water temperature was perfect. The staff was very kind and professional. Bathrooms were clean. The beach was not usable when we were there since the waves were a little rough for my children. I did feel the facilities were a little outdated for a resort. Also, the pool side food area looked like it could use some cleaning. Other than that, we enjoyed our excursion.

We stayed here for a week with our two children, ages 2 and 4 and it was great! Really enjoyed the beach, beach club pool and all the overall feel of the hotel! Very family friendly and a great location that is super central to many activities and also walkable. Would recommend to families looking for a budget option that doesn't feel "budget" at all! Also - we were confused if it was actually on the water. It is! Part of the resort is a bit set back from the water but there's also a large pool area (the Beach Club) and a nice beach space for the kids to play in the water.

Felt like the perfect family get away. Romantic, thrilling, and delicious food.

Very impressive with the excellent service,and great experience with Raul .he gives always a extra mile to make sure you're comfortable thanks Raul (rubencillo)for your gr8 service

All the service was great, rooms are basic and kids everywhere. Photos showed different area of sister resort. Food was not good. Price was only about 100 a night so you get what you pay for. No fridge in room either and sheets were just flipped opposed to changed. Did bot use the free drinks or eat much there but there were huge lines for drinks.

The place it clearly outdated but it works, the staff is mostly kind, THIS PLACE HAS NO DIRECT ACCESS TO THE BEACH So if that a deal breaker for you now you now but they have a beach club with a bar and snack bar right crossing the street, check in and check out was super fast, it’s a cheap place to stay but it all inclusive, the food it’s not good, not tasty, the restaurants tent to get over crowded on breakfast and dinner time, it’s a family resort there’s plenty of kids, they’re close to some nightclubs like Strana, La Santa, and it is 8 minutes away from the boardwalk where is mándala, some other clubs, stores, souvenirs, etc.

The stay was ok but my wife left all my good shirts in the closet , called them they said they have them, sent my friends to pick up and now can't find them. Was treated pretty bad about it. They accept no responsibility

The worst experience that we have had in an all inclusive hotel. Some of the bar and restaurant staff were very friendly and helpful but the rest of them were very rude and not caring at all. The hotel is sold as one of the best and it is not worth it. It is a very rundown place. The rooms are very old and uncomfortable. Our room had a leak from the air conditioner and reported it many times and was never fixed. We could not use the closet because the clothes got wet every time we open the door. The rooms don't have a rug to step out of bed, they don't offer enough towels no wash clothes and 1 hand towel per room.