The was my first time at this resort. Here are highlights and tips to keep in mind: Great location Spacious rooms Staff professional Housekeeping top notch. Tips: Best rooms end in "5", "6" and "7". These offer full ocean views. Rooms ending in "5" have full ocean view plus a wrap-around balcony. The "partial view" units have views that are significantly obstructed by the building across the street. If you decide to have your drinks from the lounge billed to your room, be aware that there is an upcharge. This is because while you can pay the bar directly with local currency or your credit card, if you charge the bill to your room, the resort will convert your bar tab from pesos to dollars at check-out using a very unfavorable currency conversion rate, effectively adding roughly 10% to 12% on top of your bar tab and tip. Gym looks nice at a glance, but the weight machine is not well maintained. Corrosion on the metal (maybe a consequence of salty air) prevents the machine from moving smoothly.

This was the second time visiting the Pinnacle and it was a little disappointing. We stayed for 2 weeks this time. We felt that the staff and the quality of the rooms were inconsistent. We rented a 2 bed 2 bath condo. Each unit is different with decorations and furniture. Some of the units Kitchens are not well stocked at all as the others yet, you are paying the same prices. The staff was not very helpful when it came to asking for a cheese grater or extra cooking utensils. Their response was that they cannot provide anything extra except what the owners provide in their units. We stayed at several units in the last 3 months so we are very aware of the quality of units. The staff this time around seemed unfriendly and would not even smile ( the check in rep that works morning Helen ). Lots of bees at the bar. However, the cocktails are amazing. The location is isolated so it's quiet. There is an elevator to that takes you down the hill. Due to another hotel being built across the street it is noisy. If you stay at Pinnacle 180 and if your unit Is on the street side ( partial ocean view) you will hear noise from Monday to Saturday 8am to 5pm. You also won't have much privacy due to the New Pinnacle across the street and the balconies facing each other and quiet close. We did like that the units were cleaned everyday.

The only thing i liked was My Stayed in the corner Penthouse the view was nice,had a jacuzzi, Had everything we needed. Pool was cold. Front Desk Staff Not Nice/friendly. Don't expect to be checked in early. No Breakfast.You got to pay a day pass to Use the pool at their other properties.$500 deposit Per night you stay.

Stayed for a week in April. Our housekeeper, Gresy, was extremely sweet. She was so considerate of our belongings and made my bed each day with care. It was above and beyond a normal hotel tidy up. The front desk staff was so professional and accommodating for us and helped us when we had guests. The bar staff by the pool is always checking on you to ensure you are having a good time. We had a few guests not staying at the hotel and the staff expertly kept our tabs separately. I was staying there and each day the staff at the pool remembered my name and what I had the day before. The security around the building never made it feel like we needed them (aka like there was danger) but always kept a smile on their face and had a welcoming word. They made it feel, and I believe it was, safe! The funicular was a life savor and the operators were always very kind and inquired about our plans each day. Would stay here another million times!

First, keep in mind that a ton of these excellent reviews are from random people using the lobby bar for happy hour, not people staying here. Heads up that there is a MASSIVE construction project across the narrow street. The noise is pretty intense from morning until around 6-:30 pm, so it makes the lovely balcony unusable during the day. Didn't they warn you in advance? They'll claim they did. Our room also has smells coming from the pipes. It's not unbearable, but definitely noticeable. Maybe we should just open the balcony doors to air out the place. Oh, wait. Kind of bummed since we could have stayed cheaper many other places. Staff are friendly, but have clearly been directed to just smile and nod when you point out the obvious. Not every room faces the construction. Yours might. Or might not. Also, the gym is starting to fall apart if that's important to you, particularly the primary multi-use machine has a broken cable.

It doesn't have a rooftop pool. You would have to purchase a day pass in order to go to an adjacent buildings rooftop pool. It does have a pool next to the lobby. Besides that the place is great the pent house could have been a little bigger the rooms were too close to each other. Besides that the view is amazing, staff is polite and professional.

It was just ok. I've stayed at better and worse places. Personally I wouldn't stay here again. The AC units in our room didn't work very well. They were either full blast or off. So it was hard to get the temperature right. One of them was dripping water onto the shelf below it. The location isn't bad lots of places nearby to eat. Lots of construction going on around the hotel it was quite loud.

Perfect vacation? Think again! Without any notice, that how it looks and sounds like… Renovations on Saturday morning! No bar, no pools no quiet room. And the service in the lobby doesn’t know how to handle it!

I have a client who owns a condo here and it is a very modern, comfortable place. The common spaces are clean and well maintained, and all of the staff are friendly and super helpful. There is a bar in the lobby area which has a daily happy hour. It's a popular spot with locals and visitors alike. Viewing the sunset from the pool area is amazing. There's a rooftop pool / bar at the hotel across the street which is run by the same company. Neither place is to be missed during your visit to PV. You won't be disappointed.

Great spot, location cannot be beat! Decor is a little tired but the pool and happy hour makes up for it!! Cleaning is decent, better than a lot of other spots....I just love this hotel for the amazing sunsets and gorgeous views. It's definitely a happy place and close to all the best restaurants in Old Town. We keep coming back, year after year...so, you know.....it's pretty awesome. We've always brought our kids, since age of 2 yrs old...they love it too!! The funicular us a great touch, and the gentleman nanning the lift is an amazing person, we look forward to seeing him every year!

Great amenities, perfect location, beautiful property. Thank you Enech, Arriana, Daniel-x3, Sandra, Alondra, Veronica and Blanca Location: Smack dab in the middle of Boys Town. Close to bars, beach, theaters and dining. Property: Stayed here several times. I would normally give 5 stars, but this year, our assigned 2-bedroom suite 503 lacked many of the typical basics included with most suites. Coffee maker was glitchy, most kitchen utensils were lacking, no kitchen towels, and the furniture was not very user friendly for 4 occupants. This particular unit just didn’t match up this year. Amenities: I love the pool! Poolside bar with food and great bar staff! Thank you Alondra, Daniel and Veronica! Front desk greeting and checkin was lovely as always. Thank you Enech (amor mío =) ) Arriana, Daniel, Daniel and Sandra! Room service: Everyday service with a smile and deep cleaning! Thank you Blanca! Floors, counters and baths always wiped down and squeaky clean. We have been coming here for years and it’s always great. I spite of the minor disappointment of our assigned room this year, we have already pre-booked for next year. Muchísimas gracias empleados Pinnacle 180!!

Booked a stay her for our honeymoon and paid in advance for our room. Then they send out an email saying the bar and pool will be closed while we’re there. “But not to worry. You can walk to another hotel and use their facilities…..” they wouldn’t refund our money or offer us any discounts or complimentary things. DO NOT STAY HERE OR DO BUSINESS WITH THIS HOTEL!!!

Great place to stay. The pool at 179 was great with a fantastic view and warm welcoming staff.Happy hour from 5:30 to 8pm.

I’m walking across Canada introducing the idea of peace tables and a conversation about mental health when I got injured in revelstoke, Adam from Revelstoke and RV offered me a free place to heal as long as it takes. Well Gail didn’t like the idea so I paid for my site only to have Gail delete my payment and tell me she booked my site despite making arrangements that I could pay if I needed to stay longer. Gail not only stole my money she is sending me back on my walk without power or clean cloths. Greed is at a totally new level with Gail. Do not trust them with your payments- they seem to go missing allot

You can't beat the view and the pool. Food and drinks were tasty and service was super friendly and prompt. 800 pesos, of which you get 400pesos hack in food and drink. A great place to hang out, read, daydream, with great bathrooms for changing in case you want to put regular clothes back on before heading somewhere else.

The worst, most incompetent personnel to deal with electricity and water interruption. Adriana walked away from assisting friends staying in one of the Penthouse. I spend long time trying to convince Adriana and then Sandra (more professional) without success. I am disappointed that a town that tribes on tourism, lack minimum compassion to visitors in distress. They were not even willing to share a phone number of the service they use for this type of emergencies. Obviously their management instructed them to be these incompetent. Pinnacle Signature is not place to invest, period!

We had a gorgeous room in June '23 for my ex's birthday. I realize that this photo isn't the best but the one I have from the balcony is a video and Google doesn't seem to want to accept my videos. 🤷‍♀️

We LOVE this resort so much! We’ve been staying here every year for 5 years now. We’ve tried other resorts like the Westin and Hilton and Pinnacle always comes out on top. We love the rooms, location, pool and fantastic staff.

Great location walkable to the beach and in the heart of the romantic zone of PV. The suites were really great and actually exceeded expectations based on the website photos. Major issue was they only had one operating elevator the entire stay. We were also under the impression that we would have access to the pools and amenties at the pinnacle 179 across the street and that was not the case.

Our room had a beautiful ocean view and was very comfortably furnished. Staff were very welcoming and attentive. We would definitely stay here again.

This was my second visit to Pinnacle 180. The first condo rented was on the 4th floor without any issues (through VRBO). As a result, my friend and I decided to stay again, but had to do so in another unit since the first condo was rented (through Pinnacle). We decided on TH3, which is a two level condo on the first floor with the second level having a loft area. I am writing this review because for the cost of the stay at over $300/day, you would expect the quality of the unit to be impeccable. First day: Blinds leading to the patio - did not work after opening them. They could not be adjusted to a given length. They fell to the floor. We had to go next door (Pinnacle 220 has a 24-hr customer service desk) to report the problem, which was resolved. First day: Hot water - my friend and I ran out of hot water. This was a constant issue where we had to learn how to adjust the water in order to have hot water during showering. Even with the adjustment (weak water-pressure shower), the hot water did not last long. We reported the problem without a resolution. Throughout the 10 day stay: Air conditioner in living room - was dripping water onto the floor. This took time for maintenance to determine the problem and fix, so we had them do so while we were not in the condo in the evening. Issue was resolved. Hole in the wall in the loft area. When I took a picture and reported it, the young lady at customer service stated she did not previously notice the hole. I assured her it was there upon our arrival and I had no intention of paying for it. Washing machine - oh boy....we had to go to customer service more than once to report the washing machine malfunctioning several times. It was a nuisance! There was nothing they could do. We crossed our fingers each time we used it in hopes our clothes would wash without a glitch. The safe malfunctioned twice. Thankfully it occurred during the end of our stay. The Operations Manager resolved the issue the first time. Since it occurred again during the last night of our stay, it was recommended to leave it as is and they would fix it. A/C controller - one of them did not work work. We are assuming it needed batteries. We spent half the cost during our first visit without complications and would gladly do so again. I would not recommend a stay in TH3 unless you want to be inconvenienced. Note: great location. The condo is on a hill away from the clubs/bars. It is also a three block walk to the beach.

Stunning views, friendly amazing service, clean facilities with all you need for an incredible vacation. Me and my partner come here several times through the year and always stay at the same unit 306 with Ocean view and jacuzzi on the balcony. Absolutely divine. Plus they offer pool, gym and spa and you can have the massage therapists come to do your massage on the balcony. Just incredile.

Fantastic!!!...Very clean & detail oriented...Down to the lavender spray for your pillow case💖 ( of course mine is Satin😜) washer and dryer and full kitchen in every room I love it💖

Always come back here. Great rooms and location. Staff are fantastic. Shout out to Margerito and Eduardo. They always make our stay enjoyable.

My partner and I stayed at this resort for one evening. The room (Signature 103) was comfortable, though had no hot water and the a/c units were not fully operable, noisy, and shook the walls when powered on. We notified the front desk about not having hot water (around 9pm) and received the response “why didn’t you mention it sooner? The maintenance team has already gone home”. (The front desk person said they would make a note of it for the morning maintenance crew). Despite this interaction, we enjoyed our evening and checked out the next morning. I wasn’t intending on leaving a review, but… Today, I received an email informing me that my deposit would not be returned because ‘an iron went missing from the room’. My partner and I did not steal a clothing iron from Pinnacle 180 😂 I’m flummoxed at how disappointing our stay was here, and after this experience of being accused of theft, I cannot recommend staying here, para nada.

This was one of the best Hotels we have stayed at in PV. The Customer service was excellent and the rooms were very nice and clean. Shout out to Ivan, Edward and the Girl at the Bar. They took really good care of us. Margarito was at the door always ready to help us with anything we needed. Absolutely recommend this place.

We are giving it one Star because the Staff was doing everything in their power to make us comfortable. They desserve an applause. The site was still under construction and the people staying in the resort were so unwelcoming and racist. ¡Terrible place to be!

Great condos. Great locations and great place and great services. One thing if I need to complain on, having guess over is very tough with all of the questions, and Guest ID and registration. I understand my safety is the number 1 priority, however maybe the process can be easier a little bit. Would definitely come back.

I first stayed here in July last year and had a great time. I came back in January and it was a completely different experience. I stayed across the street in 179. This time, I stayed at 180. And I am so sorry that I chose this place. From check-in to the moment that I wrote this review, guest services lacked any sort of passion. There is no “sazon.” Everyone has seemed disinterested in a positive guest experience. There is a ton of staff and they just seem plod along doing as little work as possible. I stepped out of the taxi yesterday afternoon with my family. My driver had to remove all of my bags from the trunk. Meanwhile, the overweight bellhop was watching us and yapping with his other two buddies, I had to ask him for “el botones” before he cared to stop the conversation. I booked through Expedia. Apparently, that means if you book and pay for a certain type of room, the management here will not give you the room shown on the Expedia website. In my case, I paid for a room with an ocean view. Instead, I got a view of the pool across the street at 179 with a lot of fat tourists wearing inappropriate speedos and construction. Because there is an ocean somewhere behind the pool view of the 179, management will try and scam you into thinking that it’s an ocean view. Basically, it’s a stretch as evidenced by the pictures attached. They try to upsell for $1k another room that would have basically been what I had originally paid for. I said no. Expedia tried their best. First, they got some lady named Clara to promise to change the room out free of charge on Monday. Second, Clara at Pinnacles changed her mind and said no. So, Expedia tried to find me another hotel to stay with the promised room. They agreed that Pinnacles had pulled a bait and switch with the construction view room versus the ocean view. They committed to an email that clearly states that Pinnacles isn’t honoring the reservation. After an hour on the phone trying to find another hotel, we gave up. It’s high season and it’s impossible to find a two-bedroom suite in the immediate area. Makes sense since I booked this trip 6 months ago. Expedia and I finally agreed on future coupon deductions to settle us through this mess. Hours later, Pinnacles reaches out again after displaying further bipolar behavior. They offered to move me to another property down the street for $300 more. I said no and told them how disappointed I was with the customer experience. You have 5 people working the front desk and no one appears to be helping the guests. When I tried to speak to someone about 1) how mildewy the room was and 2) how it was of a construction site instead of an ocean view-suddenly, I had two women physically talking at me like we were in a high school debate set up or an MLM scheme. When you ask a bellhop where to get beach towels, he tells you to get them yourself from the front desk. Overall, there is no passion here for guest experience. Instead, every encounter with staff is an opportunity to upsell you or just simply let you down. Back home, these types of personalities end up working for the DMV. Here in Mexico, they seem to congregate as employees in wannabe chic hotels that have lost their social standing as quickly as Ghislane Maxwell.

This property is gorgeous. The views are sick. This is not beach front but very close walk. The location is super convenient. Especially if you plan on being out in the town. Very safe and friendly area. The rooms were great. Daily cleaning service. We did the Andrew Christian suite with private jacuzzi. I have zero complaints. I thought we got a great price and really enjoyed the room. Property offered on site Covid testing for $45 a piece. They came to our room. Made it very easy on us. Only down side was there is major construction right next to the resort. So- it’s going to be noisy during the day. We mainly walked down to the beach. So, not a huge deal. Would 100% return. Our trip was a blast. We met some really fun people hanging at the pool too.

The condos at Pinnacle 180 have everything we're looking for. We've stayed twice in the same room. The place is extremely clean with a great views of the bay. The patio has a grill that we've never used and a fully functional kitchen that we've never used. Washer and dryer work which is needed since we stay at the Pinnacle in-between hotels in PV. The location is near so many walking distance great restaurants it's always on our list of stops. No complaints from us.