I advise anyone thinking they will save money to think twice. Dr Hernandez made promises to me for implants and full bridges that he could not deliver on. I’m out almost 14,500 CAN he promised to refund me after two failed attempts and 12 implants. The first set of bridges looked like horse teeth nothing like what I had approved. I had to fly back to Canada with nothing. I came back months later for the second trip. Things seemed to be going well until the bridges didn’t fit and Dr Hernandez said , “he failed me,” and that I probably wanted to punch him! What! I had to leave his office and call my wife in tears because of what this man has put me through. This last trip his plan for making the bridges changed from the first time. I think it’s because I’ve been in touch with another man that got bridges and implants from him and the bridges busted and he is out 23,000 CAN. After the bridge failed to fit, he tries to make a last minute plan to cut the bridge in two pieces at 11pm. I can’t count how many nights I was in his office late into the night. I paid 15,000 CAN for 12 implants and the procedure was to be 30,000, so I was not about to accept a last minute cut of the bridges. He then promised me a refund of the full amount and said I’d get it in about week. The day before I left, I came back to his office to ask more details about the refund and asked what assurance I had that I’d get my money back. He asked if I wanted his car?! His receptionist added up my receipts.They then sent me to their bank to give my banking info for a wire transfer. They knew my itinerary and that I was leaving because they had agreed to pay for my flight since the last trip was a bust. (1500 flight and they did not refund me. ) They told me the bank lady was going to go to his office for him to sign the wire transfer at 5pm (a few hours after I was gone to the airport). When I was back in Canada I waited the 2 days his bank lady told me it would take and called my bank. Nothing processing. Called the lady at the bank in PV and she then told me he didn’t agree to the amount. What?! But the dentist didn’t call me to tell me? It makes no logical sense. They literally got me out of the county and lied to me. They then wouldn’t reply to my calls etc . When he finally called me he again said he’d refund me the 5,000 and the remainder 14,500 in a week. He later denied he ever said he’d refund me the full amount. After us getting fed up with the run around we told him we would share our story through various platforms, he finally sent 5,000 through wire transfer. He knows my implants are useless, told me the best option was for him to send me the healing screws (from other implants he collected from other appointments) and to let the gums grow over them. Since he refuses to provide this information I have to have them all implants removed and bone grafting. I had a CT at another dentist after I was done with Alberto Hernandez’s work that showed bone loss around the implants. That’s from having to wear dentures over implants after the failed attempts. He had no concern what I was left leaving with and only suggested healing screws when I came back and asked. They lied to me about the refund in Mexico but the next excuse was they said they would refund me if we provided them with a CT showing the bone loss. We knew it was another ploy. So you send a guy home to another country with implants sticking above his gums, won’t provide the brand, type and size to be able to have the gums heal over, but a CT scan from another dentist will make you pay up? They failed me with the work they promised, they promised a full refund and did not keep their word. This has been a literal nightmare situation not a dream vacation.

I would RUN from this “practice”. Pay the higher rates in the US or Canada instead of wasting your time. I made three separate trips here for a single implant. 1st visit- performed a bone graft and all went well. 2nd visit- scheduled for the implant. When I arrived at the office, I was informed that Dr. Hernandez wasn’t able to be there at some stranger that I knew nothing about and barely spoke English would be performing the implant when Dr. Hernandez had me on his schedule for almost a year. I wasn’t very comfortable with an unknown doctor working on me in a different country but I rolled with it. Everything seemed to go fine. 3rd visit another year later- Scheduled for abutment and crown. After three appointments during this trip I received a last minute email that Dr. Hernandez wouldn’t be able to perform the abutment or crown since he had just now realized that some other doctor in his own practice performed the implant and did not prepare for this. He kept asking me how long ago I had the implant placed ( clearly he doesn’t take any notes and is poorly organized since this was my 6th or 7th visit in his office) and he also asked multiple times if I had the implant placed in his office. You’ve gotta be kidding me! He also asked for my name and phone number and I watched him enter it into his system. He didn’t even have this basic information in his notes. He also mentioned that the implant area had some inflammation and it didn’t seem like the other doctor did a good job. Anyway, in his last minute email about not being able to finish the job he informed me that he couldn’t reach the “doctor” that placed the implant and therefore he had no idea which abutment to use. He also said he would continue trying to reach him and would keep me me updated since I would need that information in order to receive an abutment and crown back home or at his office. I have emailed and called them around 5 or 6 times over the last month or so and I haven’t received one email or call back. Nothing! All my dentist back in the US are telling me that they need that information in order to place the abutment but clearly this practice lets random “doctors” work on their patients when Dr. Hernandez can’t do it last minute and then have no way of reaching them. Dr. Hernandez didn’t even ask this new Dr for this info when he placed the implant? Nope! Dr. Hernandez doesn’t even have a way of knowing if the correct implant was used. I would definitely recommend that you go anywhere else but here. They have clearly demonstrated that they do not care about their patients and could use a few courses on basic customer service. I wasted a whole week and spent money on flights, hotels, rental cars for no reason. Don’t make the same mistake and let them do this to you. Go elsewhere or have it done in the US or Canada.

I like so many of you, needed to get dental work done in Canada, but because of the high prices that I’ve been quoted, I could not afford it. I began researching on the Internet for a dentist in Mexico, I came across Dr Hernendez website, he was located in Puerto Vallarta, and his reviews were outstanding. I had a cavity that was situated between two molars, in Canada I was quoted over $9000 dollars to have this fixed with two crowns. I then reached out to Dr Hernendez, I spoke to him on the phone, His English was very good and I felt quite comfortable with him. When I met him, At his office, I found it to be very clean and very professional. I decided to have all my teeth crowned with zirconias. He did an excellent job, I had to have one bridge, and two implants, and all the rest crowns. It’s been a few years, since I’ve had all this work done. I am very happy with the work that was done. It costed me $13,500 dollars Canadian. For the same work done in Canada, would’ve costed me $135,000 dollars. I have recommended Dr Hernendez to many of my friends and family. I would recommend them to anyone. we still stay in contact as we have become friends. Dr Hernendez has treated me, my wife and daughter with kindness And professionalism.

This man is amazing! Except for covid time, he has been our dentist for over 10 years. My wife, who was ill, fell and broke a number of teeth...he arranged for everything including anesthesia in his office, and kindly repaired her issues, in a most respectful way. She passed a few months later but this is what she wanted. I have referred a number of people to him and they are all more than pleased. I am happy to see him back in operation..go...no disappointments here, see you soon doctor!

Dr Hernnandez is a kind and gentle soul , I spent the better part of 5 weeks with him having some major work done and he is brilliant !! He goes above and beyond for his patients (Including a Friday night appointment and he made an after hours trip an hour away on my last night there to see me , to make sure everything was perfect before I left) !! His place is clean and his staff is amazing !!! He makes you feel important (taking the time to go over everything with you and making sure you understand the treatment and best course of action) I will be going back in the future and highly recommend him, his work and his office !! Thank you Dr Hernandez , see you next year 🤩🤩

I will be updating my review of the dental work I will be having done here early March 2020. The dental office has been quick to respond to my inquiries. I have been communicating via the “message business” feature on Google Maps. This feature of Maps is new to me. I was surprised to receive an almost immediate response. The International Dental Center (IDS) continued to answer questions even though our chat went past their business hours. I was able to share dental X-rays and make an appointment for a couple of crowns during an upcoming stay in PV. UPDATE: I am getting 8 zirconia crowns, 3 fillings, cleaning, and whitening done over 4 appointments. This is a lot of dental work. My first big appointment was 4.5 hours. I advise wearing comfortable clothes, bringing your neck or back pillow if you use one. I suspect Dr Alberto and staff are working late to coordinate with my travel plans. I really like being able to text with his office. More review to follow in a few days... UPDATE: One year later and I am very happy with my teeth. It appears Dr. Alberto has gone into wholesale mask supply. Good luck to him and his staff.

Visited January 2019 on holiday with an infected wisdom tooth. Was told on inspection I needed approx 20 fillings. I was shocked - I’ve always cared very seriously for my teeth and never been told of any issues like this with my private dentist in the UK. Due to the lower costs in PV compared to UK, and being able to claim on my insurance, I decided to get 3 fillings done. I only had two in the end as it was such an awful experience I told them not to do a third (the nurse wasn’t collecting the water down my throat well enough and I had to keep swallowing, which kept making the drill move!- tears running down my cheek from the fear of that!) Long story short - when I got home I had my wisdom tooth removed and on further check from my private dentist he told me I had absolutely no cavities and it was very unlikely that my two molars needed filling as per my precious x rays. Very upsetting experience.

Have had a huge amount of dental work during my life, and Dr Hernandez is as good as there is!!! And very accessible and speaks good English for “lazy” gringos like me!

I am so grateful for the dental work Dr. Joali did for me. She did an amazing job and will refer her to others and also go fly back to Mexico from Canada just for her work of excellence and affordability. I have been to other holistic dentists in Mexico that I was so unimpressed with and Dr. Joali corrected their work. Thank you very much. Sarah Walls

Dr. Hernandez is an excellent dentist. In the years our family have been seeing him we have always gotten the very best of care. He carefully explains his plans for treatment before starting and makes sure I experience no unnecessary pain. We regularly fly to PV to and Visit Dr. H' office for dental work, he is very accommodating with his schedule to make sure you get the work done our visit. I have done the works: from cleaning to implants. Excellent work every time. I would highly recommend Dr. Hernandez for all your dental work.

Dr. Hernandez and his team are fantastic! They were patient, knowledgeable, professional, and extremely helpful. His office was clean and calming. I really appreciated their timely responses to all my questions and will be going back for any/all future dental work. Thank you Dr. Hernandez!!

Alberto and the staff is fantastic! I had veneers done on my lowers. On my uppers I have snap in dentures that I had done some where else and needed a new pair… they repaired my old pair and made me a new pair that look super great and fit much better! They got me in quickly, good communication, affordable and speaks English as my spanish is not great yet! Thank you!

Very satisfying results and pleasant and easy communication with Alberto, he possesses long experience and expertise in his domain . Full confidence, thank Alberto for this excellent work !

Backing up the comments about kindness & professionalism. Dr. H. shows genuine interest in his patients. English is excellent. As noted, he specializes in “vacation treatment” especially for Canadians. As to communication issue raised: Dr. H is willing to share his WhatsApp number for immediate contact, as well as email & website.

My situation was very complex when I saw Dr. Hernandez. He was very thorough in his diagnose and explained everything fully what needed to be done. He told me it would be a process and it was. He was very caring during the process checking via texts to see how I was doing. I would highly recommend him especially for major dental work. I wish I could take him back home to Canada .

Dr Hernandez is the Dentist I trust. He was very patient to listen to my needs and he did an exceptional job! I got the bridges, implants & mini Implants. Thank you Dr Hernandez

The worst! I contacted them and we started a procedure. It will take months so I wait. Then I contacted again. Never answer I gave them a second shot cause I started with the doctor. So painful and no follow up after I tried to contact them to follow up and complete my procedure. Never come back

WONDERFUL EXPERIENCE! I needed a solution to a cosmetic issue I was having my teeth. Dr. Hernandez gave me options and the results exceeded my expectations. I love my new smile! Highly recommended!

I booked a teeth cleaning with Dr.Alberto Hernandez last Saturday.I was very impressed.he did good job.He speaks an English very well.The place is very clean.also.It was very professional and affordable price. I highly recommend these place for everyone.Especially, if you are coming from Canada or USA . Thanks for everything !

Very competent, professional, and friendly doctor. I had two dental implants made recently and they are performing fine so far.

My teeth were stained so I went in for a teeth whitening consultation with Dr. Alberto Hernandez. He took a look at my teeth and said my teeth are stained and that whitening won’t help in my situation. He recommended removing the stain first and if I am not happy with the color, I can then go back for the whitening. I opted for the stain removal and I am very happy with the result. I will definitely go back to Dr. Hernandez for teeth whitening next time I am in PV.

Excellent experience with Dr. Hernandez. I highly recommend him. He accommodated me on short notice, and did great work.

I had an extraction and implant on the same day. Dr. Hernandez was very professional during the process. The only issue that I had was the process could have been explained a little better during the process in English.

I was very happy to find a biological dentist in Puerta Vallarta. Yoali is knowledgable about alternative healing and is very nice. She also has a good and gentle technique. She is able to communicate in English. Thanks again, Delyth Jones( Registered Nurse)

What a rip-off...this dentist charges way too much for the services he provides. And please be aware, the price list does not provide you with the final price, there is additional feels on everything. So, for an implant (including all the steps), the average price is 34 000 pesos. At this clinic, it amounts to 54 000 pesos. Only for a consult to get an estimate for implants, he charged us 1800 pesos. Do not go to this place.

Dr Alberto has a beautiful big heart and he even came on a Sunday to do the final work on my teeth since that was the last chance I would get to see him. Quality work and I would visit him again on my next trip to PV.

I’m very pleased with the dental work done by Dr Hernandez, he has a very professional and honest approach to his work!

Great dental clinic in Old Vallarta, professional and fast service. I done two crowns here, happy about my experience with Dr. Alberto)))

I received treatments at International Dental Center PV for broken teeth for the past two and a half years. I’ve tried to contact the center now for over a year and no one has answered my emails or answers the phone. I assumed that the clinic closed down but see that someone posted a review from this May. I had a post put in but am waiting and waiting for the implant to be placed. It’s been over a year and a half since it was put in. I’m am angry by the lack of any administrative support. How can you run a business when you don’t answer your phones or email and ignore your loyal customers. Horrifying service!

Overpriced and poor work, my filling came loose after a week. My husband also had work done and it didn't last more than a week either.

Gentle, kind, and patient with anxious folks who may have neglected getting regular dental care. Not posh, but definitely clean and professional. 4 stars only because the lab work is sometimes delayed due to no fault of theirs - but if you want a leisurely trip for dental procedures, Dr Hernamdez & team perform excellent work. Have had cleanings, periodontal scraping, fillings, bridge replacement, whitenings, and a painfully delayed (only due to Covid) dental implant. Final bill was somewhat higher then expected (due to more work needed) but Dr Hernandez has allowed me to pay over time. Suggest cash for conveniemce, discounts & even with the added treatment & expenses including that of airfare, currency exchange, dining out, hotel, travel, transfers - all totaled, it is still more reasonable then dental work stateside. And Puerto Vallarta provides a wonderful incentive for going to the dentist.