Terrible customer service at Liverpool Vallarta branch. They deny me treatment in areas that they previously convinced me to hire (pay for) because they say they are not included and they tell me that things they have said have not been said and things that have happened have not happened... What is this Gaslighting? And after having paid full body... Tampering and Theft. The young man in customer service is very friendly and has changed my branch, I hope to find a decent service that offers even the minimum, respect.

I had a very bad experience. It was so bad I would not go back again. I dont speak spanish well so I dont feel confident to speak to them easily. The woman who did my laser work did not do the entire areas I paid for. She did the laser so fast and i felt nothing like the laser was not even on. I paid for my neck that was not done correctly. Half the kneck the lady skipped. Then came my chest that only got half done. They did my back and stomach poorly too. I have a tattoo which they where not careful with. They practically lasered over my new tattoo. I wish I had done more research on this place. I am so dissatisfied that I would not go back if it was not hundreds u.s dollars I spent to get laser work done. Yes it is cheaper than the u.s but the service is the worst I have ever experienced. Not happy at all. I feel the staff is under trained and does a very sloppy job. I cannot and would not recommend this place to anyone. Since I live here I have the ability to speak to a lot of people. It would be in the businesses best interest to improve their service. I say it was a straight "F" l, as far as the service I received.

(Translated by Google) DON'T GO‼️🚫❌ SCAMMERS and LIARS If I had read all the comments before, I would have saved myself from this great abuse that this company makes with its clients. I went in to see what packages they handled, there was a girl and she told me that the sales manager wasn't there, and I told her, well, I'll be back in a while, but at that very moment a guy Miguel comes out and asks me what areas you want to do? I commented on such areas but without resolving a single doubt, he began to figure things out and hostilely tells me it's so much and I told him thanks for the I don't want to do it right now. He tells me if you leave a $4,000 advance, I'll respect the promotion. I told him I don't want to this year, but if I leave you the advance, will you respect the promotion? Can I come at another time to activate the package? I asked him a lot of questions and he told me yes, if you can change your areas, if you can start whenever you want and at the time of giving the advance, MAKE A COPY OF MY CARD AND IFE THAT THAT IS ILLEGAL, A CRIME BY THE WAY. I just wanted a receipt for the section, which is what we had agreed on, then he took out a contract for me (which they have to show you before paying) where he already gave me dates to pay that there are no cancellations and Miguel told him this we had not agreed and he tells me oh don't worry everything can be changed. And later the manager Marcela or Marisela arrives (I don't remember which name of the two) tells me the opposite, there are no cancellations or refunds and you have to pay for all the treatment. DON'T GO THEY MANAGE WITH LIES AND PURE ADVANCE THIS IS HOW THEY GET EASY MONEY. In a little while they robbed me, they lied to me, lousy customer service, zero professional ethics. 0 Stars. (Original) NO VAYAN‼️🚫❌ ESTAFADORES y MENTIROSOS De haber leído antes todos los comentarios me hubiera ahorrado este gran abuso que hace esta empresa con sus clientes. Entre a ver que paquetes manejaban, había una chica y me comentó que no estaba la encargada de ventas, y le dije bueno regreso al rato, pero en ese mismo instante sale un chavo Miguel y me pregunta que areas te quieres hacer? le comenté tales áreas pero sin resolverme ni una duda empezó a sacar cuentas y hostilmente me dice es tanto y le dije gracias por el momento no lo quiero hacer. Me dice si dejas $4000 de anticipo te respeto la promoción le dije este año no quiero pero si te dejo el anticipo me respetas la promoción? ¿puedo venir en otro momento a activar el paquete? Le hice bastantes preguntas y me decía a todo si, si se puede cambiar tus áreas, si puedes empezar cuando quieras y al momento de dar el anticipo HACE UNA COPIA A MI TARJETA E IFE QUE ESO ES ILEGAL UN DELITO POR CIERTO. solamente yo quería un comprobante de apartado que eso es lo que habíamos acordado, después me saca un contrato( que eso te lo tienen que enseñar antes de pagar) donde ya me ponía fechas para pagar que ya no hay cancelaciones y le decía Miguel ósea esto no habíamos acordado y me dice ay no te preocupes todo se puede cambiar. Y más al rato llega la encargada Marcela o Marisela( no recuerdo cual nombre de los dos) me dice todo lo contrario no hay cancelaciones ni devoluciones y tienes que pagar todo el tratamiento. NO VAYAN SE MANEJAN CON MENTIRAS Y PURO ANTICIPO ASÍ ES COMO SACAN DINERO FÁCIL. En un ratito me robaron, me mintieron, pésimo servicio al cliente, cero ética profesional. 0 Estrellas.

(Translated by Google) 🚩🚩🚩 Super bad experience and I didn't even plan to go to that place or consume. 🚩🚩 🚩 I was leaving the exotik and a girl offered me "brief information" I agreed to listen to her out of courtesy and because I thought she was just going to give me a brochure. Little by little I approached the reception and suddenly another "very friendly" saleswoman approached me and out of nowhere she began to take costs and packages from me, but everything became uncomfortable when she began to ask me for an advance in an extremely insistent way. I have witnessed several scams, so at all times I repeated that I was only there for information. The saleswoman between "subtle jokes" insinuated that you don't go into a store if it's not to buy (I went to the saleswoman who caught me out of courtesy) and in the end I repeated about 10 times that I was only there for information. The saleswoman lost her patience and told me: well, good luck to you (slaps the pen on the notebook). It was the most awkward 10 minutes of my life. Me trying to give attention to a person and even scolded I left for not buying anything. (Original) 🚩🚩🚩Super mala experiencia y ni siquiera tenia planeado acercarme a ese lugar ni consumir. 🚩🚩 🚩Hiba saliendo del exotik y una chica me ofreció "una breve información" acepte escucharla por cortesía y porque pensé solo hiba a entregarme un folleto. Me fue acercando poco a poco hasta la recepción y de pronto se acercó otra vendedora "muy amable" que de la nada me empezó a sacar costos y paquetes, pero todo se tornó incómodo cuando me empezó a pedir un anticipo de forma extremadamente insistente. Yo he presenciado varias estafas , así que en todo momento le repetía que solo estaba ahi por información. La vendedora entre "bromas sutiles" insinuó que no te metes a un local si no es para comprar ( me metí por cortesía a la vendedora que me pescó) y al final repetí como 10 veces que yo solo estaba ahí por información. La vendedora perdió la paciencia y me dijo: sale pues que te vaya bien ( azota la pluma en la libreta). Fueron los 10 minutos más incómodos de mi vida. Yo intentando brindarle atención a una persona y hasta regañada salí por no comprar nada.

(Translated by Google) When you walk in it looks like a serious place, but then you pass the saleswoman and you realize it is a scam. They use aggressive selling that you have to decide on the spot for a package of 10 sessions and if you tell them that you will think about it they are not interested, they treat you badly and they do not even give you a brochure. They also give a 'guarantee' that if the 10 sessions were not enough then you pay 3000 pesos more to have more sessions and so you continue to pay indefinitely. Better to stay away from this place. (Original) Cuando entras parece un lugar serio, pero luego te pasan con la vendedora y te das cuenta que es una estafa. Usan venta agresiva que tienes que decidir en el momento por un paquete de 10 sesiones y si les dices que lo pensarás no les interesa, te tratan mal y ni siquiera un folleto te dan. Ademas dan una 'garantía' que si las 10 sesiones no fueron suficientes entonces pagas 3000 pesos mas para tener mas sesiones y asi sigues pagando indefinidamente. Mejor estar alejado de este lugar.

(Translated by Google) Lousy saleswomen verbally abuse you and don't let you leave the room... they even opened my bag to see if I had "money" after telling them several times that I didn't want their package (Original) Pesimas vendedoras te agreden verbalmente y no te dejan salir del cuarto .. me abrieron hasta mi bolso para ver si tenia “dinero” despues de decirles varias veces que no queria su paquete

APPALLING!! They cancel your appointments on the same day without further ado and just say that it was corporate and do nothing to help you find space and reschedule. I agree with other comments that they pressure you when selling you the services and that the receptionist enters the cabin in the middle of your treatment to sell you more areas and invades your privacy. I do not recommend it!!

(Translated by Google) I love your service the nurses are excellent !!! The very friendly saleswomen and receptionists, you advance your treatment super fast IF YOU DO YOUR PART OF THE TREATMENT. (Original) Me encanta su servicio las enfermeras son excelentes!!! Las vendedoras y recepcionistas muy amables, avanzas super rápido tu tratamiento SI HACES TU PARTE DEL TRATAMIENTO.

(Translated by Google) I think it is an excellent service, I am happy with my results and the treatment of the girls is very friendly. (Original) Me parece un servicio excelente, estoy contenta con mis resultados y el trato de las muchachas es muy amable.

(Translated by Google) 🚩🚩 The quality of the service is good, the nurses are very professional and the laser is really very effective, but the way they make the contracts and limitations makes the service problematic, since we are talking about an AESTHETIC treatment, they should give the option to cancel a service, nor is it something like "you can cancel until the second appointment or on the first". Because people can regret it or they just don't like how it looks or feels... I thought I would like to have my buttocks completely shaved, but I didn't like how I looked, and well, tremendous battle to get something simple like a cancellation without reimbursement, which literally every other cosmetic treatment company gives you. 🚩Update: After calling the call center on Monday, Tuesday, Wednesday and Thursday, they finally gave me the legendary cancellation letter (which according to the receptionists, there is no/non-existent possibility). But the letter is a complete absurdity, basically they want to censor me and shut me up, forcing me to never *defame* the company or give them low ratings/comments on social media or any other means of communication, nor to file criminal/legal actions in exchange for a cancellation , which any decent company gives you, they are mercenaries at an exorbitant level HAHAHA I am gathering all the evidence for those who want to check it, then I will upload it to my networks and here I will leave the link so you can read it. I WILL NOT SIGN THIS RIDICULOUS CONTRACT!!!! You alone are defaming yourself and I will gladly help by making all the evidence available. I await an answer from Europiel. **I will wait until the end of the treatment and the cancellation is 100% complete to change the rating.** (Original) 🚩🚩 La calidad del servicio es buena, las enfermeras muy profesionales y el láser realmente es muy eficaz, pero la manera en que hacen los contractos y limitaciones hace con que el servicio sea problemático, ya que estamos hablando de un tratamiento ESTÉTICO, deberían de dar la opción de cancelar un servicio, ni que sea algo como "se puede cancelar hasta la segunda cita o en la primera". Porque la gente puede arrepentirse o simplemente no le gusta como se ve o se siente... Pensé que me gustaría tener las nalgas completamente depiladas, pero no me gustó como me veía, y pues, tremenda batalla para conseguir algo sencillo como una cancelación sin reembolso, cosa que literalmente todas las demás empresas de tratamiento estético te dan. 🚩Update: Después de marcar lunes martes miércoles y jueves al call center al fin ya me dieron la legendaria carta de cancelación (que según las recepcionistas, no hay/inexistente posibilidad). Pero la carta es un absurdo completo, basicamente me quieren censurar y callarme obligándome a jamás *difamar* a la empresa o darles baja calificación/comentarios por redes sociales o cualquier medió de comunicación, tampoco entrar con acciones penales/jurídicas en cambio de una cancelación, cosa que cualquier empresa decente te lo dan, son mercenários a un nivel exorbitante JAJAJA estoy juntando todas las evidencias para los que quieran checar luego las subiré a mis redes y aquí les dejaré el link para que puedan leer. NO FIRMARÉ ESTE CONTRACTO RIDÍCULO!!!! Ustedes solitos se están auto difamando y con mucho gusto ayudaré disponibilizando todas las evidencias. Espero una respuesta por parte de Europiel. **Aguardaré hasta el fin del tratamiento y la cancelación ser 100% concluída para cambiar la calificación.**

It’s ok

Everything is good so far, it only makes me very uncomfortable that every time I go to my session they try to sell me another area, when I have been very clear that until I see results I will not hire more areas. But so far in 1 session I did see improvements and good treatment from the nurse. I am waiting for the bad comments I have heard. Let's hope they fulfill what they sold me.

The staff is always very courteous, and accommodating. Always such a pleasure coming to sessions here.

(Translated by Google) They are friendly and the facilities clean and adequate, however TOO insistent in EVERY visit to keep buying more areas even when you answer that you are not interested. It's not No. Besides, it's super uncomfortable for the receptionist to slip in in the middle of the session while you're naked to talk and convince you to buy. That and that progress was slow ... although by the 8th session I was seeing results 😅 (Original) Son amables y las instalaciones limpias y adecuadas, sin embargo DEMASIADO insistentes en CADA visita para seguir comprando más áreas aún cuando respondes que no estás interesada. No es No. Por demás, es súper incómodo que se meta la recepcionista a mitad de la sesión mientras estás desnuda para hacer plática y convencerte de comprar. Eso y que el avance fue lento...aunque por la 8a sesión fui viendo resultados 😅

(Translated by Google) The service they provide is professional and effective, my daughter and I are 100% satisfied, no more hair, the nurses are very professional, they make you feel comfortable in the sessions. I highly recommend, my branch is in Galerias Vallarta. (Original) El servicio que dan es profesional y efectivo, mi hija y yo estamos al 100 % satisfechas, no más vellos, las enfermeras muy profesionales, te hacen sentir cómoda en las sesiones. Recomiendo ampliamente, mi sucursal es en Galerias Vallarta.

(Translated by Google) Excellent service, super attentive and friendly, they are very careful with the procedure. I highly recommend it! 💖✨ (Original) Exelente servicio, súper atentos y amables, son muy cuidadosos con el procedimiento. Lo recomiendo muchísimo ! 💖✨

Super

Brenda is the best

(Translated by Google) The work team is very good, the reception girls Brigitte and Mari are super attentive and the branch is excellent!!! (Original) El equipo de trabajo es muy bueno las chicas de Recepción Brigitte y Mari súper atentas y la sucursal excelente!!!

(Translated by Google) Nurse Sofia and Socorro are extraordinary elements, five-star professionals, just like Sandy in customer service.... congratulations to your great team!!!! (Original) Enfermera Sofia y Socorro son extrairdinarios élémentos, unas profesionistas cinco estrellas, al igual que Sandy en servicio al cliente .... muchas felicidades a su gran equipo !!!!

(Translated by Google) This is a fruitful undertaking. They copied my card which is illegal. I canceled my card instantly but received numerous warnings from my bank that it was attempted to be used! I am taking further action. (Original) Esta es una empresa fructífera. Copiaron mi tarjeta que es ilegal. Cancelé mi tarjeta al instante, pero recibí numerosas advertencias de mi banco de que se intentó usarla! Estoy tomando mas medidas.

Everything is excellent, the girls are very professional and always very satisfied with my sessions!!!😍

Ok

The treatment, service and attention is excellent, the prices are super affordable. I highly recommend them, do not be guided by the comments and I invite you to approach them 😎

Excellent service, very friendly staff and they resolve everything in a timely manner. I have never had any problem with any session or scheduling.