The resort was nothing like the pictures!! It wasn't anything I expected. My girls slept on a mattress placed on the kitchen floor. EVERYTHING was closed on the resort due to renovations. GHOST town! When I arrived in Wednesday morning the water was off and we were unable to shower until it came back on. The room wasn't the cleanest, the oven didn't work, and the entire resort smelled of sewage. All inclusive ONLY included the buffet, in which the food was cold. Non-pork eaters didn't have options everyday. We went to the mall to get something good to eat so we wouldn't be hungry. So, we purchased a pizza from Pizza Hut, we took it back to the room to discover our oven didn't work. The staff on the resort were nice and friendly. I wouldn't recommend anyone to travel here until the new resort is completed. No activities nor entertainment very boring. Definitely disappointed 😞

The resort is a ghost town. Many stores and buildings are shuttered. In the week we were there, there was one night in an a la carte restaurant aside from the buffet. Evening entertainment was very mediocre, apart from one evening's performance . Most staff were very friendly and a few were stand outs but the service and maintenance were poor. The all inclusive was overpriced for the value received. Included only one kind of red and white wine and no bottled beer. I will be requesting that Interval International reduces their rating since I trusted that. One pool bar was open and only until 5:30 pm. Beach was a 10 minute shuttle that left hourly from 10 am to late afternoon but it was very nice once there. Bar and food service at the beach was only when the servers would get to you and they were busy- you could not go and get a drink or food from the bar. Hands down my worst travel experience and I travel a lot. I realize that starting up again is difficult but this was bad.

Please be aware of the company Ancora Cap Cana! They are a hotel and they also have ppl work in the airport too! They are legit scammers. They play a good game of throwing you deals for excursions but in reality it will be run down & GHETTO companies that are preying on travelers. Definitely watch out for Walter, Daniela, & Gil! They talk a good game but in return are horrible communicators and will play games with your hard earned money!! Book your excursions ahead of time and please read REVIEWS! One of the places they booked for myself and my husband was so ran down and the customer service was TERRIBLE! They trick you with a free breakfast and then you have to spend over 2 hours listening to their tour guides try to get you to invest large amounts of money into their property and vacation clubs! When you decline their offer their whole demeanor changes and they basically are ready for you to LEAVE! No travelers or customers should be hounded about their money when they are VACATION! DO BETTER!!

This is the place I would never stay. When my husband and I arrived in the Dominican Republic at the airport, we were tricked by representative /Edwin Perez/ from Ancora Punta Cana into buying trips from them. Since we were a little stunned, we agreed and bought two excursions from them, and Edwin Perez told us that we would also have a free breakfast and a tour in their hotel. But he failed to tell us that this tour is actually a presentation to convince us to buy Timeshare from them. We lost 4 hours of our vacation. But our adventure with them does not end here. Of the two excursions we bought, we only went to one, because they lied to us about the second one and no one came to pick us up from our hotel. After contacting the lady /Daniela Martinez/ from Ancora, she explained that the bus was in front of another hotel and we had to find a way to get there. OK - we went to the other hotel and what a surprise there was - there was no bus and no one was waiting for us. We tried to contact the lady again, but no luck she didn’t pick up. After about an hour we still managed to get in touch and guess what he told us: that this was her day off and she couldn't do anything, then she turned off her phone. We told her that we want refund, but she told us to go to the airport and ask Edwin Perez for the money.

Overall our stay went pretty well, however this place is quite pricey to book and is very much falsely advertised. Our “1 bedroom” that sleeps four was actually a studio and didn’t privately sleep anyone (kitchen attached to bedroom and living room). Second, the shops were a ghost town and under construction. Third, there was actually only two places we could eat at, contrary to what was advertised. They simply just used different themes at the buffet and opened the one Italian restaurant once a week which is NOT how the food is portrayed or advertised on there site. Fourth, the shuttles were consistently late and most frustratingly were not at the airport when we arrived to the typical taxi driver mob. Fifth, the WiFi was extremely difficult to connect to and after we spoke with other guests we were not the only ones having issues with this. Overall, the room itself was quite nice and we enjoyed ourselves, but I would NOT stay here again. This place is advertised as a 5 star resort, but having been to several 5 star resorts before I concur with other reviews that this is a 3 STAR RESORT. It should be priced as such and be more clear with the food and amenity quality and quantity offered to guests.

I felt it was okay. The food is not great, the staff seems to care more about themselves, there are only 1-2 included food options, there’s no on-site beach, and essentially no entertainment. The pool was very nice and my room was nice as well. I did not go on any excursions, just to the beach which they provide transportation. I would recommend going with a group of 4

Let me start off by saying we truly value our opportunities to vacation and have no problems paying to stay at 4-5 star resorts. We typically value customer reviews and use them most of the time when selecting vacation locations. Well that didn’t happen this time until it was too late. With that being said, I hope you read and value this review! The staff were nice but that’s about it. The TV’s did not work the entire time (5 days) and they would not change our rooms even though they have plenty of vacant rooms available. That normally would not be too big of a deal for us, but this resort offers no on grounds activities, which made staying here boring as hell. The all inclusive meals was the same food over and over again making us believe the food was just left overs from the previous night or two, because it was often stale and the only other restaurant apart from of the horrible buffet opened every other night, leaving us very little options for dining. The furniture in the room was broken which we immediately brought to maintenance attention but it wasn’t fixed nor replaced. They do not offer room service so make sure you don’t want a mid-night snack. The stay here was so bad that we were actually looking forward to going home early. I can not express enough the feelings that we wasted our valuable time and money staying here. To be perfectly honest we wouldn’t come back even if it was free!

The best hotel I’ve ever stayed at. Gorgeous buildings, and it only gets more breathtaking when you walk in. The rooms were very clean & comfortable. The hotel also provide with a veriety of tours for an additional charge.The staff was amazing! They went over and beyond to help make our stay enjoyable and keep my 7yo entertained at all times, very hard to do. The entertainment team brought the A+ game every day, and it was the best addition to the hotel. We did Zumba, yoga, learned to dance (bachata, merengue, salsa, etc.), we even sang karaoke at the lobby... amazing experience. Also we played all kind of games by the pool with them. We highly recommend this hotel for anyone alone or with their family. Thanks to Luis, Chanel, Yunior, Felix Anthony, Antonio & Chef William for making our stay so exceptional. Our special thanks to Rosie, Carla, Wilson, & Elvis our hearts stayed over there with you guys. Keep the party going until we come back. We will be coming back soon because of all of you. The service you guys provided makes this hotel extraordinary and a unique experience. Things that need improvement: Add changing tables to the restrooms, room service, & and kids' activities, maybe a kids club. At check-in, guests should be informed of the hotel activities' schedule (dance classes, pool aerobics, Zumba, games, etc). Please, make sure the guests know what to expect at the tours. We were totally unprepared and did not bring proper attire, snacks, and water.

We stayed 7 days in one of the VIP suites. It was very spacious, had its own kitchen, 3 bathrooms (2 showers & a jacuzzi) a living room space and your own private pool with a beautiful view (day/night). The ladies that took care of our room were so kind and left everything spotless, every single day with a surprise of beautifully folded towels in shape of swans and fresh flowers! Unfortunately during this time Hurricane Fiona had past, due to the fact, many amenities/locations were closed and under construction. Certain shows offered stopped, other restaurant locations were closed, specific crops (Maduros, Mangos or Maracuya) were very scarce and there was a limit on staff employees. However, the employees made up for all of that. Major shout outs to Chanel & Emmanuel our drivers to-and-from! Thank you for always receiving us with so much joy and care. Always making sure we felt comfortable and safe wherever we went. Making us cackle with every conversation! Shout outs to our incredible servers Jonathan and Jose Luis, always going above and beyond! Treating us like family and caring for my aunt when she felt under-the-weather! Spoiling us with drinks and sweets! We all left very content, satisfied and wanting to visit them again! Great memories were made!

We spent a week here. The resort is at the cap cana marina. There is beautiful view of the water and the buildings are colorful making for a beautiful outside view of the resort. It's all inclusive. Meaning food and drinks/alcohol are included. The front desk staff was very friendly and so were the ladies that set up our excursions. We were welcomed with a cocktail and smiles. There is a gym. There is also a few pools. The big pool is beautiful. It also has a grill and pool bar. Antonio the bartender at the pool bar was awesome! He was really nice and kept the drinks flowing. There was music and an overall good atmosphere. We also really enjoyed the food. Breakfast and lunch was buffet style with a large variety of food. You could also order drinks from the bar. Dinner was also good. Some nights we had buffet other nights were themed. There was always salad and fresh fruit and a nice variety of desserts. The all inclusive was specifically at 2 restaurants even though there were others on site. The waiters were really friendly. We liked Angel. He took time to explain the menu and told us what paired well together and recommended drinks. All of the waiters were good. We stayed in a junior suite close to the marina and near the main restaurant. The suite was large for the two of us and was clean when we arrived. It had a large walk in closet and complimentary mini bar in the fridge. We had a couples massage in our room. The ladies were very professional and did an amazing job. Now there were some dislikes and things that need improvement. The biggest issue that we had was with housekeeping. They never had any face towels. We had them the first day then they were gone the next. We had to ask for them several times during our trip often being told that there would be none until the next day. The shower head in the bathroom was also broken. It came out of the wall if the spray hose was detached. We had to have our iron replaced twice and had to call for the trash to be removed. There were also a couple of stray cats that wouldn't leave our patio area. The resort is in need of some upgrades but it is currently under renovation. We were not given this information when we booked. At times the bathroom had a strange smell so we kept the toilet seat down and the door closed. The dining room staff was nice but they are understaffed and we often had to wait to be seated because tables needed to be cleared and cleaned. We liked the DJ that came in the evenings by the bar. There are also a few shops, a barbershop and a pharmacy on site. Transportation was provided to the beach and all of the excursions. They also have a shuttle to the mall. Overall we had a good time. If we visit again, it will definitely be after the renovations are completed.

This place was not so pleasant. Our first room was like a motel 6 and smelled of sewer. All inclusive included a buffet which was the same breakfast lunch, dinner alternated, nothing was open. They are "under renovation", the resort is a ghost town. If you wanna enjoy yourself, don't visit until 2023 when the renovations are complete. One of the concierge ladies was RUDE AF. Antonio the bartender is what made our stay worth while. The Scape Park was nice.

This was my first time in the DR. If I could give a negative rating I would. The concierge if that's what she's called, Joelie, was helpful with lies. The room smelled of mold and musty. You could tell it hadn't had anyone living there in awhile. They should at least deep clean and air out suites when not in use. The sheets and pillows even smelled. It was hard to sleep there every night. We had a leak in the ceiling and it basically took all day and my husband to call several times and go to the desk before anyone came. The all inclusive and 7 restaurants is a joke. They had themed menus in two restaurants. The bar and grill at the pool closed at 5:30. Tony and Oscar were very helpful. Tony went above and beyond to make sure we were taken care of at dinner. The food was subpar with the same foods rotating each day. There is no entertainment or daily activities. This was not what I envisioned in a resort. Amanda and Juan in management are awful and lied to us over and over again. I will NEVER return here and it is far from a 5 star resort.

This place was beautiful. The staff was very friendly and the food was okay. The pool options were great, I had one day at the quiet pool and one day with the music and the DJ was great! The marina was lovely and the in room massage was amazing. Timeshare presentation was long but overall worth it!

This trip started off rocky. We booked the airport shuttle service and when we arrived at the airport, there was no one there to pick us up. I called the front desk and was transferred and put on hold for 20+ minutes. No one came to get us so we took another shuttle service. When we arrived, we were offered a tour of the resort which really was a way to get us to sign up for their time share condos. We did not take the tour. The resort was a ghost town and there were no activities at the resort. Everything was closed and the food was mediocre at best. However, most of the staff we encountered was friendly. I do not recommend this resort and will not be returning.

Hotel has a perfect location. It’s pretty quiet place, beautiful pool, spacious rooms with nice marina view, overall good service. I had an issue on my first day of arrival but not that major, hotel staff took care of it to avoid it happening again, I even got an extra attention 🥰 I should mention a beach arrangement in Juanillo (just few minutes from hotel, I used my own car to get there but I believe a golf cart is making recurrent driving) - very nice and wide beach, sand as a flour, perfect depth, all inclusive great menu of food and drinks, great staff attention. I’d definitely go back for my next gateway.

If I could give it 0 stars I would. Dont be fooled by the star rating on Google. Its not the same rating system and I have a feeling a lot of these reviews are fake accounts. NEVER GO HERE. food is awful. No beach. Rooms are old.....it's a ghost town.

We had a great vacation here! The staff is so friendly and amazing. They always made us feel like welcome family. So much so, that when we got home from our trip, we actually miss them! Everything was sparkling clean, the food was delicious, and we had a great time.

Same food everyday. Room service i.e general cleanliness is abysmal. TV and internet didn't work for the first 3 days. Front desk was ALWAYS sending someone to correct. NO ONE SHOWED. Nothing is near or at the so called resort. BEWARE. YOU HAVE BEEN WARNED!!!!!!!!!

BEWARE! Website is DECEIVING!! While the location overlooking the marina is a delightful view, there is little to nothing that is included in your stay. The pictures and advertisement are quite deceiving. During our stay (June 2022), there was only one store and 3-4 independent restaurants open on the marina. All activities are an additional cost through 3rd party agencies. In addition, they require a mandatory all-inclusive fee which is simply tied to the hotels buffet; nothing out of the ordinary and quite frankly, if you book any excursions, your paying for a buffet that you won't be attending. Upon check-in, the room appeared to be clean but still quite muggy. I suppose it hadn't been treated sufficiently for the humidity of the area. Our trip to Juanillo beach was also disappointing. The beach is far from one of Dominican Republic's best. It lacked that crystal clear blue water and any water sports/activities. The transportation to and from was via independent taxi services so beware the delay in returning to the hotel. Our group waited nearly 2 hours. Needless to say, we did bring up our concerns and displeasures with management but to no avail. At best, what we got was their justification that they did their part in calling the taxi service, paid for the transportation but stated they have no control over the rest. At that point, I requested an early check-out. Management agreed to refund me the remaining 4 days of all-inclusive fees and I have yet to receive said credit. I've reached out to Ancora management and Joy ownership several times and still waiting for them to resolve the issue. It's been over 2 months now and I'm getting NO RESPONSE from either party. It is truly disheartening to be cheated and treated in such a manner by a vacation spot that claims to be elite. To date, this company owes me (a retiree on a budget) $880 for unrendered fees. Shame on the company and management for taking advantage of foreigners entrusting in their word to oblige and accommodate as a noteworthy vacation entity. The employees (other than management) were the ONLY good thing out of this place.

This place is horrible. Nobody told us that they were going through renovations it’s like a ghost town. There’s nobody here. No activities only one bar only one Buffet for all inclusive. No restaurants open is absolutely the worst experience I’ve ever ever had on vacation I do not recommend. They say they have restaurants open for all inclusive but THEY DO NOT! Only o e option.

I would never recommend this place. A few people spoke English and were really nice but this place is very shady. The 1st room we had to pack up and move because the back door was broken into. In addition to that, you could lift the faucet out of the sink! 2nd room we couldn't use the safe because that was tampered with. We noticed they left all windows and door latches unlocked in both rooms. These are pictures from my balcony at 9 o'clock. We could hear the other resorts music and their guests having fun. There was nothing going on in our place. We left for an excursion, and I bated my suitcase to see if anyone would go in it. Sure enough, my bate was broken! We were at the bar right after the excursion, and we told the manager that befriended us that it was our anniversary that day. He said, "Oh yes. Did you see the things I put in your room for you?" There was a bottle of wine and fruits. I was dumbfounded because we told NOBODY about our anniversary. Just curious if that's the way they go into a room unnoticed knowing that you won't be there that day. The food was NOT good. Breakfast breads and Danishes had to be left over from every day. I checked for 4 days and all 4 days they were hard as rocks. Of course, then you have your peddlers there trying to rip you off. And they tried. Caught them and made a scene right around a lot of guests, so they had to give me the merchandise that they stole from me. (It was the quick of the hand deal) They just changed the name in January, and I was told by an American who is trying to sell the condos there that the name will change every year. Unless you speak Spanish, dont go! My husband and I had fun, but that's because we make our own fun in any event.

I have been here 4 times and never disappoints me, I absolutely love this place!

This is One of the best resorts I have visited with my sister. The receptionists were really helpful and friendly. Great staff who knew how to serve the customers. The room was well equipped and the service was excellent. The location of our room was absolutely perfect. As soon as you come out of the room, everything was there awaiting your enjoyment. Music, drinks, food, gift shops and more. I suggest this resort to anyone whether honeymoon, family vacation and more. Thanks to every staff member, specially the DJ Wilson Santana "In the house " with the best music, karaoke night and life shows. Definitely made my stay possible and made me feel at home. You surely will see me again.

Great food, beautiful rooms and more rooms coming soon .The staff go out of their way to help you, even when language may make 100% understanding but most speak English at some level.

We visited in January 2023 Ancora Punta Cana (now called Sports Illustrated Resorts since the end of Dec 2022. BTW nobody notified us of the change, and we booked our trip in December 2022). This trip was our worse vacation in the last 10 years!!. We arrived at the airport, and our transportation wasn't there as promised. We took a taxi to get to the hotel. We arrived at 4pm and our room wasn't ready until 5pm. Then, the room they gave us was facing the back of the property. My view was an empty parking lot. I requested another room, and this time they gave us a room close to the restaurant. No view of the marina or any source of water. The hotel looks empty, but they didn't have any other rooms available because they are being renovated (huh??#!). Also, they gave us ONE key card for a family of 4 (2 adults, 2 teens). They said they didn't have more keys until next week. Can you imagine a weekend with teens that move up and down with ONE key card? Nightmare! The beds were not comfy. All the furniture looks outdated. Their website is misleading. They show pictures of the hotel at the beach, and the truth is that the beach is 10 min away by car. They provide a shuttle to and from the beach every hour from 10 am to 5 pm. If you like early morning walks on the beach, you will have none of that. Again, the hotel is not at the beach. Their beach club is at the beach, and if you forget your damn ticket from the front desk, the All inclusive package is not applicable and you need to pay. We bought an "ALL inclusive" package. Alcoholic drinks were included but the barman at the pool is awful, although the barman at the beach club is good. The only beer included is Presidente. Anything else has a cost. For a Heineken, Budweiser, and Corona they were charging us $13!!! In the US, their cost is between $6 and $10 (in a fancy bar). The food included at the beach club were nachos, hamburgers, and hotdogs. If you want something more substantial, well is NOT included. We ordered shrimp cocktails and fried fish, and they were tasty, but we wondered what's the point of having an "ALL inclusive package." At the hotel, the breakfast, lunch, and dinner were disappointing. Lots of food but it doesn't have the quality of a "Grand Resort" as they advertise. The service staff is very kind and tries to do their best. However, the lack of training is visible. Missing spoons to serve food from the buffet is a constant that could lead to food cross-contamination. The desserts look great but are tasteless. For the last day of our stay, I decided to have a massage. The front desk told me that the spa had no availability, but they could send me a masseuse to my room. They said the price for a 55 min massage was $50. When she arrived, she asked me if I had a membership with the hotel, I said no. Then, she said the price for non-members was $100. I said I cannot pay that amount, and I showed the front desk confirmation. She accepted the $50, but the moment killed the relaxation vibe. Also, she used a massage oil that smelled terrible, like the lotion that athletes or old people put on to relax the muscles. Awful experience! When I talked to the front desk, the person told me the Spa is being renovated too. So THERE IS NOT A SPA. It's a huge scam, and we felt cheated in every activity we did there. The complex has huge potential, and the restaurants inside the complex (not owned by the hotel) offer good service and food, but it's all American prices. You cannot find a bargain in that ghetto. We understand that at some point the Sports Illustrated resort will be ok, but right now, management is ripping people off. It's a lie after another lie. They are aiming at people without international all-inclusive experience that can accept whatever they offer because they don't have other parameters. For a seasoned traveler, it's a scam. I doubt I'll come back.

Worst place for a vacation unless your a senior and wants to just rest. No activites, horrible sewage smell throughout the entire resort, No beach, horrible food, ghost town resort, staff with bad attitudes who talk to much and lack of staff that speak english, timeshare staff keep you hostage and treat you rudely when you dont want to purchase. Tjis place reminds me of a spainsh prison on the marina. Rooms been closed over 2yrs and never deep clean. Linen furnitue cookware all smelles like mold. My couch sanked in to the floor soon as i sat down and rooms that sllep 4 consis of 1 actual bed, two mattress on the floor on each side of living room leaving nowhere to walk and a couch thst smells like pets and butt. Please DO NOT WASTE YOUR TIME OR MONEY. very upset i spent all that money, especially on the flights. Wifi was a joke. Only worked near the lobby

The staff were great and personal, the beds were comfortable. You do pay for what you get, not a top resort as the room was musty/moldy and the food was cold, bland or over cooked, but it was nice to enjoy a safe village aspect and lovely views! (But you could always go pay for a fabulous meal!) Also, make sure you bring a bit of cash ( you can call ahead to figure out pricing) if you plan to do any activities, the resort didn’t have a method of taking a credit card to book the events and it made it difficult/expensive to go exchange pesos.

Gorgeous views and landscaping, Cabanas are comfy and well equipped, with incredible canals and the beach access with all the goodies. Restaurants are really good and nightlife so much fun right at the little town, all with beautiful European looks. #stronglyrecommended @Aventure.dos

The service is Awesome! Roman, Michael, both Oscar's were excellent! Our sales staff Arlene was awesome as well. The rooms and furniture are old and outdated. They are doing construction so can't wait to see in the future

This place is beautiful. The only thing is they are redoing a lot of the property. So it's a little inconvenient at times.

The best part was our man, Tony! He was so friendly and helpful. We look forward to coming back!

This place is just a SCAM!!! Is just a time share that it doesn’t even work! I’ve been trying to contact them for over 4 months and they don’t “have a number to call” You have to go through Latitud Vactikn Club just to send them an email and NO response AT ALL! I want to cancel this ASAP!

So the stay was okay, just felt like the resort is more for couples who are looking to relax. If you are looking for a party resort, this isn't the one. The food was decent and the staff was always on point. I would go back if I was looking for more of a chill vibe. There are clubs on the premises and they do have a DJ near the buffet dinner at night. Plenty of places to take some nice pictures.

The instance my family and I entered, the first thing that stuck out to me was how welcoming their tight community was. The workers were so cheerful and friendly to my foreign family. No matter what the situation, I could always hear laughter from a family with their host beside them. This resort itself was okay quality, but the people were what truly made the experience so much better. Their wholesome comments and kind attitudes meant the world to us when we needed it. I would for sure return, without a doubt, because it was obvious to us that their hospitality wasn’t just for money and business.

we visited Ancora Cap Cana and it is a must stay the rooms are incredible. They are more like villas. All the staff were amazing. The food is.incredible. We will definitely be back very soon.

We had a fabulous vacation. The staff was so friendly, welcoming, and helpful. The restaurants were great. I can't say enough good things about our stay here. Wilfredo is the man!

My stay was fabulous, the staff very friendly, very secluded and quiet which I love. It has an old school colonial feel to it. They have the best bartender his name is Inocencio. The food was fantastic. So many options! I would recommend to any one. The only downside is the supposedly 90 min presentation was 4 hours and it would've been longer had I not put my foot down. I went to enjoy my time not to talk business...they took way too much of my time. Other than that I enjoyed everything about it.

Ok Where do I begin staff is good except the Mexican Restaurant forgot the name but that Restaurant really needs to step up their game they get zero stars very bad service the hotel staff itself are good.Now the bad first of all there's NO TEA yes TEA not all people like coffee some people enjoy a warm cup of tea and there's no tea that's a bummer, the other incident was my last night at the hotel there was no hot water I asked at the front desk and they said there was a problem in the hotel SMH I had no hot water for a entire day it would have been nice to be informed properly!! not by me going to the front desk Onemore thing there needs to be more options for vegans there's lots of us and not many options are given like something as simple as milk they only have whole milk what about nondairy there's tons of people with lactose sensitivity. Guys you really need to step up the game its Punta Cana lots of tourist.

A beautiful place to come and relax. Its like an intimate Air BnB. The service is awesome and the staff is magnificent.

Perfect place in Punta Cana to relax and enjoy the beautiful weather. 95% of the amenities are open and create a peaceful environment to relax. The three large pools make it seem like when others are present and enjoying the space you are still in your own area of relaxation. Local shop owners in the complex are very polite and nice and convert all pesos into dollars to make it easy to understand how much you were spending. Staff was nice and kind and tried to speak English the best they could while serving our family the abundance of food and beverage. Our favorite a family adventure was the hour we were able to spend with a monkey. Yes a monkey was brought on site for us to take pictures with for around an hour. The charge for that was about $100.

Beautiful resort we visited in Cap Cana Gorgeous scenery. The food was delicious. Quiet and peaceful 💜

We stayed at this all-inclusive hotel for 5 days 4 nights for a timeshare presentation. We scheduled an airport shuttle upon arrival from the resort and no one was there to pick us up. We had to call the hotel over 10 times before anyone answered the phone. Finally someone picked us up an hour later. The staff at the resort were all extremely nice and friendly. The grounds and pools are quite nice and the hotel was very quiet which we quite liked. The wifi barely worked at all the entire time we were there. We went to the beach one day which you have to take a shuttle to because it is not on the property grounds. And once again, no one picked us up even after we scheduled it with the driver that morning. We had to get a shuttle back from another resort transport. I told the front desk of this issue once we got back and they didn't seem to care too much. The fact that this hotel is advertised as 5 stars is a bit laughable. We never received fresh towels, not once during our stay. The gym was in terrible condition. Neither of the treadmills were working, the weights were all covered in rust and there were no towels for guests. The resort itself was extremely boring. There were absolutely no activities for the guests during the day or at night. There was only 1 small lobby bar open the duration of the day and that closed at 10pm. The resort advertises 5 restaurants which is technically true but none of them are part of the all-inclusive package, you have to pay out of pocket to eat there. We ate at the same buffet every single day for breakfast, lunch, and dinner. It was extremely disappointing, repetitive and NOT as advertised. The food was less than mediocre to the point that we were excited to leave at the end of our trip. In conclusion, I would not stay at this resort again. I hope management reads this and uses it as motivation to update their services and grounds. Otherwise they should really change their rating to a 3 star hotel.

This place has a lot of potential, and is going through a needed renovation. They also could use a better head chef - the food was filling and acceptable, but never amazing, meat was often overcooked, desserts too bready, and so forth. The service staff were always friendly and helpful. The multiple pools were all pleasant. It's a bit too easy to get lost here, the design of a small town worth of resort goes a bit too far on that point, and "shortcuts" are usually dead-ends - again, we'll see if the renovation changes that at all. There is a marina, but to visit the beach you must take a 10min shuttle that runs once an hour. Once there the beach is quite pleasant, and has a bar & grill which Ancora extends the all-inclusive food and drinks to on a limited but certainly decent grill menu. I'm happy to give them a second chance after the renovation and see what has been learned.

The food was pretty decent but nothing to write home about, unfortunately the service left much to be desired. Very slow and inattentive service, we had to wait way to long for our drinks when it was a very slow night and we were not given water like you normally are supposed to at restaurants and when we finally ended up having to ask for water they just left it at our table and didn’t pour it into our glasses which is strange considering it is an upper class restaurant but whatever

Our server / bartender Jonathan was very attentive great service daily. Domingo the breakfast chef amazing cook. The highlight of our trip was Maycol,Lewis & Miguel. They really make you feel like part of their Dominican family 💕

As far as the resort proper goes, the suite had the potential to be spectacular. However, it is obvious the resort is in a poor state of repair and the impact of the Covid Pandemic is OBVIOUS. Clearly, over half of the shops that had been located at the resort had gone out of business. The room AC was stuck in cool all of the time no matter what temperature setting was selected and could only be controlled by shutting the entire system off. One of the faucets in the bathroom of room 1116 was dislodged and the shower fixture had been inadvertently torn away from the mounting on the shower wall. The safe in the room was totally inoperable. Since these really didn’t have an immediate effect on our stay, we ignored them and worked around them. Otherwise the suite was clean and had a wonderful view. The primary restaurant was spectacular! The lead restaurant supervisor, Tony Guerrero delivered the best service that my wife and I have experienced in all of the Caribbean Countries and Mexico. We began requesting him each time we went to eat. HE WAS ALWAYS THERE, ALWAYS EAGER TO HELP, AND ALWAYS BENT OVER BACKWARD TO GIVE US THE UTMOST ATTENTION!!! In addition the breakfast chef, Dominique, was eager to show his spectacular talents in the custom food he prepared for us and the waiter, Daniel gave immediate response to any request. If you plan to go here, DON”T go anywhere outside of the resort boundaries, not even to Juanillo Beach. The entire beach is strewn with broken glass and the beach swimming area has dangerous garbage and glass bottles lurking beneath the inviting corral colored water. Don’t even think of venturing out to Punta Cana or Santa Domingo or you will be terribly disappointed by the almost continuous mounds of trash and garbage alongside the roads and in every nook and cranny in these cities.

I'm trying to be fair to the many people involved making this hotel/all inclusive what it is. I found that the wait staff and housekeeping staff were fine - all very friendly. The drinks were just OK. The food was OK with quite a bit of variety. I hate to call people liars, so I will say that The Management misrepresented many things. They were supposed to pick us up at the airport and it was supposed to be included in the 'all inclusive'. They did not pick us up and told us to take a cab, which we paid for. On the return to the airport, we scheduled their shuttle and then got to the airport and the driver insisted to be paid and said he was not an employee of the hotel. Yet, when he arrived to pick us up, the front desk staff informed us that our ride had arrived. So, we ended up paying him as well. We went to their beach which was a 10 minute ride away on their 'shuttle' and we waited a long time to get picked up afterwards. There was no concern for us. They appear to have no idea how to schedule rides. They have essentially no concierge services - forget about scheduling a trip. There is no ATM on the premises and nobody at the front desk seems to care that cash for tips is not readily available. I had to find out from other vacationers to walk to the guard house to get a ride to a local mall where there was an ATM. Now for inside our suite: the toilet did not work when we arrived, the room had 2 safes, both of which were broken, the closet light flickered the whole time, only half of the bedside lights worked, the sofa was disgustingly dirty and so I had to put towels down so I could recline... Need I say more? This hotel management team should take a good hard look at itself. Others have commented that the pools were nice. I agree. I also agree that if you are looking for more action, this is not the place.

Beautiful place and well maintained. The girl friend had some issues with cleaning service but she owns a cleaning service. The food was pretty good almost all the time. Retail was still pretty empty due to pandemic so kids couldn't buy much!! Other than swimming pools you have to setup excursions. I would have loved to rent a bike to explore and Lago Azul is an ok walk. A couple big Yachts docked but other than fishing excursion boats the harbor was quite and relaxing

When I booked, there was a Marina View or a Canal View room option; when I arrived, I was told they didn't have any rooms available. The restroom was flooded, and it was never fixed completely. No entertainment, lack of personnel with no knowledge. I didn't like that there wasn't a beach on-site, but the available beach was beautiful and fantastic food; better than at the hotel.

We just checked in and it’s already a disaster. We arrived at 2pm. They got our information at the counter. They said our room will be ready at 3pm . We ate and waited. Approached the counter at 3pm if our room is ready. Staff said room is being prepared. After 45 minutes we asked if it’s ready. Staff said just a moment and waited for another 30 minutes. We’re so tired from the flight coming from Los Angeles. We also have a child with Autism and she was having several tantrums because she was restless of waiting. We asked again and a female staff said wait for 10 minutes so we waited. It was past 5pm when they handed us the card key, after 3 hours of waiting! There was no cart available so we had to walk to our room. I just wanted to pass out but the bed was not clean! So many hair and it was dusty! I called around 5:15 for someone to change the sheets and they said they are sending. 30 minutes after, no cleaner came. Called again and waited for another 30 minutes. I fell asleep on the couch and after another 30 minutes, finally the cleaner came. Entered the room at 5:15, the sheets were cleaned at 6:45. So this is our experience so far. We have 4 more days so i’m hoping i’d be able to change my opinion at the end of our trip.

So we arrived 7/1/22. We spent several thousand dollars getting here. Nothing open. Looks like a ghost town on the inlet. The food was ok but bit into a burger and grease squirted out burning myself and a lady beside me. There is nothing to do in evenings. No entertainment or nothing. You can’t even see the beach it’s a 15 min drive that your all inclusive doesn’t include. The whole timeshare presentation is a joke because they are selling the fact that it’s gonna be a sports illustrated resort that you can purchase for $100,000. The room smells like sewer which has been report 3 times and they come spray frebreeze. On day two we are looking to check out and pay for another place. Don’t waste your money coming to this resort. We have stayed at several down here and by far is the worst experience we have had.