Went there April 19, 2022 to get blood work for my son. We arrived 15 minutes before 6 AM. We were the first to pay the cashier at around 6:17AM(time the cashier opened).My son was the very 1st to have blood extraction at around 6:21AM for fbs/lipid profile, cbc and urinalysis. Nurse told us to get results after 2 hours. Came back at 8:21AM, the person at window 12 gave me the results but said the fbs/lipid wasnt available yet. We waited half an hour and followed up, still no results. After waiting and following up for 3 and a half hours more, I voiced my complaint at the girl in window 12 and told her if my son's fbs wasnt done yet, then it must mean all fbs tests since the lab opened were not available yet too. She went directly to the lab to get it herself. After about 10 minutes she came back from the lab with the results. So its either all fbs bloodwork from all patients was NOT done since the lab opened or somebody at the lab messed up. This is healthcare we are talking about and your lab rates arent cheap either, its inhumane to keep the patient waiting for a total of about 6 hours just to get the fbs results. I hope this review stays here forever to remind the lab personel to do a better job or risk tarnishing the name of the hospital they work for and more importantly degrade the quality healthcare they provide.

The overall hospital is clean, but due to the pandemic and strict health protocols the management is quite unorganized especially when entering inside the hospital and booking for an appointment with the doctors. Still I appreciate that they try accommodate the patients and the receptionists and security personnel are nice. My experience with my cardio doctor is amazing and he is very professional and really suggest what best to the patient and really helps to lessen their expenditures regarding their checkups.

The Philippine Heart Center is one of my favorite health facilities here in Quezon City. I personally wants to work there some day. The place was peaceful in the outside. Along with some major establishments in East Avenue, the Philippine Heart Center remains it's historic and aesthetic colors and architecture. To go there, here are some directions: If you are from Commonwealth Ave, you may ride a jeep or a bus that will go through East Avenue such as GMA Kamuning. If you are passing EDSA, you may also ride jeep or buses going to SM Fairview. Some UV Express are also available. Parking is also available in the Philippine Heart Center near it's border with the East Avenue Medical Center. The main gate was shown on the photo below.

We arrive at about 1200h to donate blood. We feel out papers at blood bank division then passed it to them. 1535h we have no idea what's going on to our papers. It's almost 4 hours of waiting but we have no idea on what's going on to our papers filled up. Please provide more personnel to accommodate volume of blood donors. Your personnel I saw accomodating us only 1 at the reception area. Maybe you can request to BBM for more staff for better access to health for the public.

A very recommended hospital for persons having a heart related problems or symptoms. With having good professional doctors, surgeons and nurses to attend their needs. There also coffee shops and convenience store inside it. Some fast food restaurants beside the hospital are open 24 hours. One of the good thing here is their very clean and maintained restrooms.

In 2016, I was sent by my pulmo from a clinic to the emergency room with an emergency note for suspicion of PE - pulmonary embolism (life-threatening blood clots in the lungs) and a request for immediate CT angiogram with contrast. Prior to that, she phoned fellows to accommodate me immediately under charoty because we didnt have a cash on hand for the CT (I was recently hospitalized). I might die if I dont get immediate diagnosis and treatment. When we rushed there, I was ECG'd then ignored for more than two hours. The doctor that I kept approaching said that they will start everything from scratch, cbc, xray, and evauluation if I really needed the CT, because "it's expensive." And all my tests should start once a DSWD approves my request. I was horrified. I looked around and a bunch of semi-conscious patients are overflowing with no beds and ventilation to accommodate them. I might have PE, I told her. Time is of the essence here. She looked at me stonely and said (despite my doctor's note) that I dont look like I have one because I could "talk." She was rude and argumentative. And I asked, "Kung may pera kami ngayon, aasikasuhin nyo ako?" She nodded. With disgust, we booked a Grab all the way back to Cardinal Santos Medical Center ER, two hours wasted again in Friday night traffic, not knowing whether I'd live. At CSMC, they read the note. And gave me a d-dimer test, and when it came back sky-high positive, I was instantly administered with antiocoagulants. I had three blood clots. If I stayed for another hour at the PHR, I wouldnt probably be alive right now to write this review. 0 out of 5 stars.

Paid nothing almost 3.2million pesos thanks to malasakit program and my charity anonymous sponsor from Philippine heart center charity program. Almost a month in hospital from secondary pneumothorax and open heart surgery procedure and it all went well. Nurses are good but others have some attitude problem hospitality is a must sana sa lahat ng nurses .

The hospital staff needs to improve their compassion and empathy towards patients and their families. The customer service and facilities are below par. A dignified and respectful treatment should be provided to every individual, regardless of their social status. The families of ICU patients should be given a proper place to rest while waiting for updates. The hospital should convert dead spaces into lounges or waiting areas for families. Despite the high fees, the services, facilities, and staff attitudes do not meet the expectations.

Parking spaces are ridiculously unacceptable for someone who is sick, its also crazy hot, needed to go to a pay parking to get parked, it can be too far to walk back to the hospital.

Philippine Heart Center in Quezon City specializes in the treatment of heart ailments. The building that is said to be worth 50 million dollar built in 1975 was an edifice complex by the Marcoses. The building was still strong and a lot of my fellow filipinos are benefitting from it for decades up to now but it seems that the building was not well maintained. There are even rats on the area.

I had a terrible experience with the gay cashier and fat male bodyguard who were assigned at that time. The guard shouted at me because I asked him for the second time the cashier's office since his instruction at first was unclear. When I went upstairs, that gay cashier was soo rude! He got annoyed because I did not tell him right away that I would be using GLs. He insulted me by saying "Di lahat ng patients dito GL ang binabayad". I apologized patiently and told him that IT WAS MY FIRST TIME THERE. Yet, he was still frowning. HOW COME THIS HOSPITAL HIRED THOSE AGRESSIVE STAFF? I just controlled my anger and emotions since my father had to undergo a surgery at that time. I didn't want to stress him and my mother. On the other hand, the doctors were kind and approachable. I hope this concern will be raised, anyway.

#newnormal cool neighborhood good staff thank you front liners for taking care of my nanay who had mild covid. Good job. The only issue here is the basement cafeteria. Php 75 half rice and vegetable meal. 😂

Don’t you have any plans of improving your admission process?it takes so long to admit patient, considering direct admission.we started admission process at 9am, i had my antigen done which took 3hours to release the result, in some hospital this takes 15-20mins only…then we headed back again to admitting and we were told to wait again for so many hours just to tell us how much will we pay for the deposit…My god, can you do something to improve this process?…its already almost 6pm and still we are not yet admitted to our room.

Worst government hospital from nurses to doctors to accounting. My dad confined here last June 12, 2021 and released June 29, 2021. He stayed here for more than 14 days due to mild covid. Since my dad is a senior with covid he was put in private room the reason our bill reach to 200k. After senior and philhealth discount it lowered to 94k. Unfortunately we do not have that much. I asked for promissory notes with cash deposit while I seek assistance to government sector. Last July 29, I submitted all my guarantee letter and gave them a go to process the refund. They even told me I have to wait 10 business days to release the cheque. Aug 12 exactly 10 business days, I came back thinking I will get the cheque only to find out they haven’t process it yet. I asked why? They said I have DSWD and they will not process until they paid. I told them my guarantee letter were more than what I deposited. Long story short each department don’t communicate at all. They don’t even bother to inform the patient about the status of the patient’s paper. It’s been 17 working days now I didn’t get my refund. It’s so Sad that we really have a very poor healthcare facility.

It's easy to go at Philippine Heart Center. It's so clean.

DOCTORS - They are really the best (Dr. Neil Gomez and Dr. Cariño)!!! Highly recommended experts!!! NURSES and STAFF - Very caring and accommodating!!! FACILITIES - A LOT TO IMPROVE ON! No ceiling fan in the area where you needed it. In the Surgical ICU rooms - Halls are converted to rooms for families of patients. There's no ventilation (only a plus factor when it is very near the exit and elevator). Either Near the elevator, or near the toilet or near the electric plug. But that's understandable because this is a government facility. What makes it WORST are the MOSQUITOES!!! My patient will be fine but I'm afraid I might get sick because of the mosquito bites.

One of the best specialty hospitals in the country. The room that I was in, though semi-private was very clean and looked like a private room. A/Cs were super duper cold that will give you the chills. Downside is they have a one companion policy whereas the companion cannot leave the building he is in. Even just to go to the 7-11 inside the compound is prohibited. They will ask you to pass through a long maze of bridgeways instead of a one hop elevator down the lobby. Parking is always full and charges exorbitantly.

I have here my ECG,,it was nice and very clean hospital and sweet nurses and doctors around...💕

Going to have to agree with Giancarlo Go. It's actually eeriely similar. Farther had bypass and he passed a few days after his release. O wish I could give more details but hospital was unresponsive from emails, phonecalls or even video chat while my parents were there. I'm in the US so I knew communication was difficult, but the rest this place communicated when I tried my utmost was unprofessional borderline negligent. If you don't have something too serious I'm sure they would be able to accommodate but please take caution. I honestly wish I was more familiar with medical malpractice law in the PI because I KNOW that if it were the US I would have a very strong case.

My mom and I waited for so hours for the doctor. Good thing he was nice and smart.

(Translated by Google) Service is slow. In the ward, the doctors are round-the-clock. When you need something like a nebulizer, the nurse will inform the doctor. Then nothing happened in the request. Supposedly the best institution but not reflect on their actions. (Original) Mabagal ang serbisyo. Sa ward, bibihira ang doctors na nagra-rounds. Kapag may kailangan ka tulad ng nebulizer, ipapaalam pa ng nurse sa doctor. Tapos wala na nangyari sa request. Supposedly the best institution pero hindi nagrereflect sa actions nila.

My cousin had his body examination today and we're very upset about the doctor in charge. Don't know if the people in white are practitioners, they were talking while doing the test. They were really irritating

if there's a rate lower than 1, that is what the staff and the offices of this establishment deserves. poor customer relations.. poor service.. the nurses staff do everything do delay your discharge, so they can bill you for another room charge. the cashier staff are so rude.. it took us one whole day to process our billing / discharge. staff are so inconsiderate and rude.

Worst hospital care ever. My father had a succesful bypass surgery but after-care was the worst. We had to undergo a horrible life event because of the failure of this hospital to provide the necessary care and diligence. Atty. Gonzalo Go, Jr. - RIP 2015

Cashier located at the Basement should be strategically located near the other charging department so there is no need for the patient to go back and forth (us stairs, walk, elevator, etc) Not senior /PWD friendly set-up.

Known for Hospital of the hearts

(Translated by Google) It's a good idea when traffic goes wrong (Original) Masarap ang byehe kapag walng traffic

Had an appointment for a fetal 2d heart echo for my pregnant fiance at 4 PM. We arrived at the facility at 230 PM ahead of time just in case. They didn't see us or do the echo until after 530 PM. We waited here for 3+ hours for something that should have been done at 4. The staffing at this place is a joke, like what is the point of having appointment times if you're not going to stick to them? They instead stick to their "queue" of patients. Instead of appointment times. Avoid this place at all costs.

Parking is full, the steel parking is ponding during the rain. At the reception, they have a one-companion-only policy. All people are literally outside with nothing to sit on. We are all standing while waiting for the procedure to finish. The hospital is also like a maze.

We went for a routine check up for my mom who's past 80. We were advised that the doctor will be arriving at 2pm. My mom who has an enlarge heart can not stand the room temperature as it was too cold for her We were waiting for over an hour and the doctor still hasn't arrive. Quite a disappointment as i perceive doctor to be professional, apparently not in the heart center! That's the Heart Center OMG

Nurses are sarcastic especialy the big guys, bullies. You had a call and its a lil bit loud after that expect impersonations and ridiculous comments accompanied by loud and synchronized laughs.

The worst ward to confined is a PAY WARD 1. The nurse station is like a market,it's sooooo noisy, you can't sleep well.The nurses is always shouting,and one of their visitors came just to sale foods before lunch and dinner. I confined 3 days and I experienced those situations. Please make a surprise visit or inspection to this place.Thank you.

I undergo 2 valve replacement bio prosthetic 7 months ago and the operation was successful but b4 the procedure we ask the doctor how much it cost and they said it's 1.2million all in all.And so we're expecting that no more other charges bec the pf is included the treatment packages in their website.And they said that we have to pay 450,000 for downpayment so they have to line up in OR so we did and after the operation done we paid another 650,000.The doctor came to my ward after 1 day the operation done & ask to pay the pf it cost 450,000 so we're shocked & very frustrated bec.it's too much.And their website the treatment packages it includes pf. And my ward is just semi private.So we're stocked & stayed longer in the hospital bec.the doctor hold they will not discharge if we can't pay the pf in full.And we don't have money to pay more.We are asking for help pcso,DoH etc but they don't have nothing to help bec.the billing was already paid but the pf is not covered any charities so we're very hopeless.And the doctor was hard to pleased we're asking a favor to pay installment basis & they discharge coz our bills become bigger..My concerned why they ask for another pf which was included to the treatment packages???

Nice

Still the best hospital in the Philippines. As per our experiences compared with other hospital that we have been to. PHIC is the best that treats my late father. We appreciate ER, and doctors who attended to my father's health. On behalf of our family, thank you and God bless.

Clean and ordely. With affordable, nutricious, delicious and healthy food at ther canteen.

Good and nice security guards

this is the country's hospital with specialized treatment and care for patients with heart illnesses.

Lovely Hospital and so clean

Great service, courteous staff. However, Parking is the problem.

A very reliable hospital for cardiovascular diseases. This hospital built last 1970s was designed to help all levels of life to avail medical devices for the heart. It's been reported that one out of ten persons died of heart attack that's why we need to take care of our hearts. And that's the role of Philippine Heart Center. Just make sure that you obtain your OPD card for faster accommodation of your required services.

One-Stop-Shop (ECG & 2DEcho) has large waiting area with new comfortable gang chairs. . . .excellent service for medical/cardiographics/staff/receotionist. With exception to the guard (male wearing white Polo long sleeve), they are very sarcastic in dealing with the patient. I hope they do not but in when the receptionist is talking with the patient. While the receptionist is very accomodating, the "guard" is destructing the work of receptionist.

The 5th floor clinics are so cold bring a jacket if you go there. Prepare to wait because of the long line of patients. Parking usually full.

As far as anything that's connected with the Heart Organ is concerned, It's the closest from my home, 900m. The order of ER entry is: [From my experience] 1. Kids 2. Having a stroke 3. Speculated stroke (not having one) or connected ailments.

Nurse And doctors are good And kind ...from step 1 til clinic they are all good ,entertain well the opd patient ..thank you Philippine Heart center...

Pretty much go there monthly to buy my maintenance medicines from their pharmacy. Waiting times can be long with their new July 2023 procedures where the 4th floor pharmacy only takes cash and card sales. The 1st floor only takes GL transaxtions and only entertains cash transactions at 4pm daily. Senior discounts are applied for 30day supplies only. 😑

Except the quality healthcare facilities,the front desk people are also very very cooperative and always ready to help you .

I don't know about the other reviews, but I have a very friendly experience with this institution. Went to OPD awhile ago, I'm expecting mediocre treatment because it's a charity hospital, but, to my surprise, all the staff is friendly and the hospital has a good vibes atmosphere. They answered my questions clearly, guided me where to go from start to finish. From the security guards, the screening nurses, — though one of them seems annoyed at me from my repeating questions because I couldn't hear her clearly because of the protective barrier for Covid and my face shield — she's cute though so she's forgiven, and the doctors who checked my symptoms, forgot the names I'm not good with it, the doctor who checked me to see if I have covid at the pulmonary screening beside the Dr. Adventura Hall and Dr. Cruz, cardio doctor at room 1, they're so nice and accommodating. Thanks to all!

A pre-eminent government medical center specializing in cardiovascular care and treatment of heart ailments.

ZERO stars actually.Maybe because I belong to the “Social Service” patient category that's why the service is bad. Im a patient here for 14 years and counting. Nothing has changed with the Social Service staffs. They are still sarcastic and rude. I also experienced discrimination & judging looks from the nurses & doctors when I was MISTAKENLY diagnosed from an incurable disease. I was stressed all throughout my surgery because of that WRONG DIAGNOSIS.

My Grandma Entered the OR alive and well.. able to walk and very strong in physical and spirit..Sent to ICU and we weren’t even allowed to go near her. She came out cold and that’s the only time we could approach her? Wth is this.. we gave everything. Finance was never a problem. Go signal was given all the way. Blasphemy!

(Translated by Google) I called for stress echo. July is still available slot and P 6,200. Price is just a lie. Parang St. Take a look at the government hospital charges. You are too much. (Original) Tumawag ako para mag pa stress echo. July pa available yung slot at P 6,200 daw. Presyo pa lang aatakihin ka na. Parang St. Lukes yung singil ng government hospital. Sobra naman kayo.

Heart heyyyyy

Thank you..

Top hospital in the Philippines for coronary cases

Thanks for wasting our time and especially our hard earned money. You HR and administration should not be compelling applicants to pay money for test. In the first place, they are applicants and still looking for jobs.

Specialize hospital so expect it to be expensive. Parking is limited, go there 8pm onwards if you want to park. Always full parking 8pm below. Parking fee is 35 pesos first 2 hours and 20 pesos consecutive hours. The appearance is good, strict security. They have 711, figaro, cafe france inside the compound.

Great hospital and doctors care about patients.

(Translated by Google) Thank you to the doctors and surgeons in 2018. Well, I'm fine. After 7 years I will return to the heart center for pacemaker transplant. : D Thank you po. -Ms. A.C (Original) Thank you po sa mga doctors at surgeon nung 2018. Kase, magaling na po ako. After 7 years babalik ako sa heart center para sa pacemaker transplant. :D Thank you po. -Ms. A.C

PHC is super clean and organize....

The hospital that caters not only the ❤️ but a person's whole well being

excellent doctors

Just writing my experience with PALS in PHC. Firstly, I passed it easily. Now the lecturers, especially the old lady doctor, was very condescending. Also, why would you want to check the Blood Pressure during resuscitation. All the lecturers were telling us to check the Blood Pressure of the patient during resuscitation/CPR. Take note during CPR not ROSC. And they are pediatricians and certified PALS trainor.

Ok

(Translated by Google) if my rank is less than 1 un. Their heartbeat is but the ER susceptibility !!! Don't sleep in some part of the lobby if your patient is in the ER eh he is in the hospital !!! my dad did not replace the NGT but 3 of them were used according to the receipt. My dad died the most when we were admitted to that hospital !!! Beware !! (Original) kung meron pang mas mababa sa 1 un ang ranking ko. Ang lawak ng looby nila pero ang sikip ng ER susme!!! bawal matulog sa ilang part ng lobby kung ang pasyente mo ay nsa ER eh parehas nman na nasa loob ng ospital!!! hindi napalitan ang NGT ng tatay ko pero 3 ngt daw ang nagamit according sa resibo. Ang pinakamasakit namatay tatay ko kahit pinasok namin ng buhay sa bwisit na ospital na yan!!! Beware!!

The doctors are all very good no doubt about. However PHC needs to renovate the toilets and the emergency room. It is very well known that contagious duseases may be picked up by the patients in these areas. Patients who are sick and weak and have ver low immune system. Thank you

A high quality of doctors and facilities