1/5 Tash N. 11 months ago on Google
This
is
in
response
to
the
comments
from
the
owner
of
the
salon:
It
was
mentioned
that
I
did
not
include
a
payment
to
hold
my
appointment,
however
I
was
not
given
the
option
to
include
the
payment
since
it
was
manually
inputted
by
you.
I
expressed
this
issue
twice
in
the
text
messages
in
regards
to
not
seeing
the
option
to
upload
my
card
info
and
you
responded
by
saying
it
was
ok
and
that
you
will
see
me
on
our
scheduled
day.
I
took
this
as
providing
payment
on
the
day
of
the
appointment.
It
was
also
mentioned
that
the
intake
forms
were
not
submitted
which
is
not
true.
They
were
filled
out
and
submitted
days
before
the
appointment.
In
regards
to
the
phone
reminders
being
sent,
I
did
receive
them
but
they
did
not
include
payment
links
as
you
specified.
It
would've
been
helpful
to
know
the
reason
why
the
appointment
was
canceled
rather
than
canceling
with
no
explanation
during
our
correspondence
via
text.
Initial
review
I
had
a
recent
unpleasant
experience
with
trying
to
book
an
appointment.
I
initially
came
across
the
owner's
website
to
schedule
a
facial
and
only
saw
options
to
buy
products.
I
proceeded
to
come
across
the
business's
contact
information
and
reached
out
to
her
to
schedule
a
facial.
She
proceeded
with
sending
me
a
link
to
schedule
an
appointment,
however
I
did
not
see
a
time
that
I
would
be
available.
The
owner
was
initially
nice
to
add
an
additional
time
slot,
however
there
appeared
to
be
technical
challenges
with
me
being
able
to
book
the
appointment.
The
owner
eventually
was
able
to
schedule
it
after
the
technical
issues.
A
few
days
later
on
the
day
I
was
supposed
to
receive
a
facial,
the
owner
texted
me
to
confirm
our
appointment.
I
was
attending
an
event
in
the
morning
and
was
not
able
to
respond
to
her
text
until
an
hour
later.
By
then,
I
noticed
that
she
cancelled
my
appointment.
I
reached
out
to
the
owner
via
text
to
confirm
and
also
mentioned
that
I
noticed
that
my
appointment
was
canceled.
She
then
responded
in
a
rude
tone
and
stated
that
I
would
need
to
rebook
my
appointment
because
she
was
away
from
her
computer.
I
responded
and
asked
her
if
she
could
verbally
accept
the
appointment
since
I
was
not
the
one
to
initially
cancel
it.
Her
next
response
consisted
of:
She
only
opened
her
salon
to
accommodate
my
facial.
By
then,
I
was
already
turned
off
and
proceeded
to
let
her
know
that
we
can
move
forward
with
the
cancellation.
I
noticed
that
she
never
even
responded
to
me
or
followed
up.
A
professional
response
should've
consisted
of
her
apologizing
for
canceling
the
appointment
in
the
first
place
and
then
rebooking
the
appointment
on
her
end
since
I
initially
did
not
cancel
it.
I
was
disappointed
because
I
was
really
looking
forward
to
receiving
a
facial.
There
needs
to
be
improvements
with
better
communication
skills
and
also
easier
ways
of
booking
appointments.