Last week got a message that my microwave was ready for pickup. When I went to pick it it was sold for another customer. I asked for money back. When they return my money, (they had just installed a new software) they also reserved the same amount of money from my account. Today after 5 days of wait that the money would became available again, went to the store and asked for my money back. Their answer was “you have to call your bank”. Gigantti messed up and on top of that I was the one that had to fix the problem. Pretty bad store.

The return policy of Gigantti for some products is unclear and missleading. When you enter the shop there is no indication where to return the items: first I waited at the cashier with 3 other people, because there was no one working at the cashier, then once I waited in the line to the cashier person told me to go to other place, that required going outside the shop to the other entrance. There was nobody at the return desk, so I waited again... Every time buying something in Gigantti you will be asked about your phone number and home address; when I asked why they need my home address the sales person did not know. The sales persons have limited knowledge about their products. I prefer much more the customer service in Verkkokauppa.

No customer service. Almost completely empty store with sales people sitting on chairs talking to eachother. Looked at sonos speakers alone for 10min and sales people walked by. Not one stopped to ask if I wanted to buy. Walked away and buying online.

I ordered a laptop for pickup and paid a deposit. I specifically checked with the customer service department that it was possible to get a Klarna bill for the rest of the sum on pickup. When I go to pick up my laptop they say they don't know how to make the bill. I get redirected to another employee. Her computer "can't make the bill" and she starts asking me for assistance. She directs me to a third person tho after a good 40min of asking my information they still can't process the bill. I would have went to another store if I didn't have my deposit payed. This is the last purchase I will make from Gigantti. I have had too many experiences where the employees don't know what they're doing or about the products they're selling.

Huge store for electronics, super service from happy and welcoming employees!

Horrible place and service, I was sold an item without the sales person checking if they had it in storage first. And I had to wait 45 minutes just to find out that the item was never actually in the storage after having paid a large amount for it. All of this which could have been avoided if the sales person would have checked the storage. The money was not instantly refunded either. I do not recommend purchasing from this place. Save yourself the frustration and take your business elsewhere.

Pickup Is very slow but customer service is very good 😌

Services were better.. clients need more interest.

Ok

Very good service and you can have a good look around. And they even sell interesting audio products.

Nice service. Duty free shopping available.

Ok

The worst shop from after sale service point of view. I have bought a coffee machine from them. After so far we needed to go there 6 times to deliver for repair and receive the products, but the problem still there and they charged me 62 Euros. My machine is still there and I do not want even to take it back because they could not fix it and do not want to give a new or a replacement one either. So, be very careful with them specially for thing that might need after sales services

I always got good services and customer care, and I have to give a big round of applause to this brand who kinda was disapearing from the market

Best electronic shop in Turku with better service!)

You go in not really needing anything, u come out always something under your arms... 😆