I would have given the Axiom Dentistry on Capital BLVD in Raleigh a five star for Great Customer Service, but the three star comes from horrible communication. I had a specific procedure last year that caused me to come for ONE three-month check-up/Periodontal Cleaning. I came and everything was great. My three-month check-up was almost eight months ago. I called this time to schedule a regular cleaning which should be free with my insurance. Once I arrived, the lady at the front desk told me I needed to pay a $48.50 co-pay which I paid right then and $12.50 for a deductible which I can pay after the cleaning. During the cleaning, one of the ladies asked me if I wanted Fluoride. I told her no. The Dental Hygienist did it anyway which I did not know until the lady came back in the room to check me out and looked down at what appeared to be something red, she put on my teeth. I guess this was the Fluoride. I get to the counter and the lady checking me out said I owed another $48.50. I asked her why; I had just paid that amount before my cleaning. She was looking into it when someone told me that going forward, I need to have Periodontal cleanings which my dental insurance only covers 50% of that cost. I point blank said this is not what I scheduled. I scheduled a regular cleaning. Not only did I somehow have my regular cleaning changed, I point blank said I did not want the fluoride and they did it anyway. This event rubbed me the wrong way to the point that I can never come back to this location because I pay insurance for free cleanings. I refuse to come back every three or six months and pay you close to $50.00 per visit for the cleaning and $37.50 for the fluoride. The cost was not communicated well. The front desk ladies did not know or how to explain well what they were charging me for when saying I needed to pay. The people at this location are nice but their communication is lacking. Unfortunately, I can never come back here again.

I truly love this Dentist office. I have been going since they first opened their office off of Capital Blvd! I have never once had a bad experience here! All of the staff are very pleasant and knowledgeable! I am so glad my mom told me about “ Axiom Dentistry”

Great service! Appointments happen on time. The staff was very professional, great atmoshere set in the office with music, and doctors and assistants listened to you. Very enjoyable experience and recommend them to anyone looking for a dentist.

Checking in was pleasant. Going towards the back to the room the dental assistant was very nice. Once the dentist came in he seemed to be nice. I went in for a wisdom tooth removal. Once we began the dental tool he was using was hurting my jaw & I of course let him know. He proceeds to say well I’m just going to refer you to someone else after he’s broken the wisdom tooth In pieces then proceeds to walks out. I’ve never experienced anything like that in my life. I’m already afraid of going to the dentist, then his attitude at the end was uncalled for. So I was told I’m going to call in an antibiotic never received the antibiotics for the tooth that was infected which is the wisdom tooth. I called back twice asking have it been sent over to the pharmacy they told me yes. It never was sent over! I will never go back to that dental office again.

A great family dentist office. The staff and dentist are pleasant and professional. I love how they ensure everyone, especially the younger patients, have a pleasant experience.

As a new patient, my experience was very pleasant. The staff, hygienist, assistant & Dr were very professional, polite, friendly & helpful.

First I'll start by saying how nice it was that they squeezed my daughter in while we were in town , thank you for that . That was Sept. 2022 . It is now the end of June 2023 and I finally received the bill for the copay which is fine I'm happy to pay it , however I don't appreciate your hand written notice that if I don't pay it in 2 days you're going to send it to collections,this is the first and only notice we received from You makes me very happy that we won't be using your service again and I wouldn't recommend your office cause of your shifty billing practices

I have been to diff dental office including Periodontist and Jacqueline Iaconis (Jacqui) was the one who was able to treat my Perio problems. Now my gums are now in better condition then they have been in years. She is amazing! Thanks!