We have lived in the apartment for a year and a half and for the most part did not have any issues, the maintenance guys were nice and professional and overall the experience was good, up until we moved out. We made sure to thoroughly clean the apartment just like we did two previous times we were renting, but Zinfandel Village is the only apartment complex that is not only keeping our small security deposit, but also trying to charge us extra $360 for painting and cleaning the place (Per lease agreement normal wear and tear should be fine, and we took detailed pictures of the apartment before we moved in). We will be disputing the bill and I will update this review as responses from the Management Company that runs the Complex come, it’s truly a shame that a nice experience was ruined but the greed of the corporate owners. My review would have been 4/5 starts if not for the terrible ending of our lease.

Taking back my 5 stars. I’m totally frustrated with this new team. Bobby has this control thing going on and does not even try to hear the customer (sad part is other tenants were talking about him at the pool and how rude he was before I even spoke to him). Got my matters resolved with the management initially other than my maintenance request to change the things on the stove, then charged me $50 to clean them when brand new would have been cheaper. However, upon move out they jacked up charges charging me $500 for 5 gallons of paint. When I did my walkthrough they raved on how clean it was and how clean the walls were. I had a housekeeper in the house twice a week and most months wasn’t even in the home since we had 2 residences. For 1 year of staying there I had to cover a total new apartment repaint! What’s disheartening is I had to clean the apartment upon move in, the walls were nasty, tub was gross, toilet they couldn’t even flush it, no one would clean the stove upon me calling, fridge, etc. They did not even have a key for me as the tenant in my apartment or my mailbox I couldn’t access for the first month. I had to go pay for a key for the place. It was a nightmare but I was lenient and giving grace.

The management here is a joke. I lived here for about 8 months. I had to move out early and paid the penalty which is fine as it is written in lease agreement. When I received the apartment, it was in very bad shape and I took pictures and sent them to management. They also took notes on move in sheet. 1. Apparently they Do not consider how the apartment was while tenants received it. They charged me full cleaning fee of $180, not considering anything about move in conditions. 2. They do not read emails and note any pictures you send them via email. I sent pictures of dryer, cabinet, sink and all other items just 3 days after I moved, but they never consider it until I had to call the corporate office and discuss this issue, at the end they refunded $40 what a joke... the management do not communicate between themselves, I sent pictures and talked to manager in person when I moved in, the new manager had no clue. 3. I cleaned completely our apartment with the list the provided, apparently the list is a joke, they will charge you complete cleaning fee no matter how you hand over the unit. Wasted 4 hours of our time cleaning our unit before move out. 4. I always used my own rugs on top of their carpet, they still charged full carpet cleaning fee at the end. I understand this. 5. They ignored my calls and emails while following up with my move out status, until I called the corporate office and then the manager started contacting me. Shameful. I had/have all evidence for whatever I wrote here. Please stay away from this place. The only positive thing was the maintenance crew. Few pics from dryer when we moved in.

Overall okay experience. They get an extra star because our new complex is an absolute nightmare in comparison. It took over 2 years for them to fix a hot tub but the maintenance team was always quick to respond to anything unit related. Parking was not too bad since the street is close and rent is reasonable. They allow you to pay rent online for only a $2 fee. Our new complex failed to mention they charge a $43 fee so paper checks it is. Good location as far as restaurants go and there is a brand new Sprouts nearby.

It was heartbreaking to see such poor reviews here because I loved it here! I’ll leave some feedback from staff though. PROS: 👍🏾Friendly consistent staff: Aretha and Jessica (both the former and new one) are the bomb! 👍🏾Quiet neighborhood and great neighbors. 👍🏾Great communication when there are concerns. Hence why I did not ding them in my rating because they communicate when you do reach out. 👍🏾Decent workout area 👍🏾Reasonable rates 👍🏾Amazon Delivery HUB box for deliveries CONS: 👎🏾 You may have to hire your own cleaner upon move in which I suggest anyway as we all have our own standards although my stove was filthy and it took 2 hours to clean. 👎🏾Slow to respond to some requests. I have some that have been canceled and not completed. They are minor but the big things have been taken care of. 👎🏾Walking through the complex there is one area that clearly doesn’t get attention with overstuffed trash bags that I avoid. 👎🏾The front pool seems to be attended to and not the one in the back. 👎🏾Single pane windows which chars a higher bill to hear and cool off.

I have lived here for a while and let me say I regret renewing lease . Neighbors will complain about things that aren’t even happening but yet when trying to address something to office they CAN’T ever resolve anything . My heater hasn’t been able to been fixed properly in months . Apartments are very old from inside . Seems like landscapers got days cut also . Pet owners never pickup after their pets and no one says anything . New management never answer the phone take them for ever. Always have to leave voicemails . I have called night patrol a few times and they never showed up . Not sure what’s the point of that .

Roach infested, broken gate at the dog Park, very small parking spaces that you can barely get in and out of a vehicle. I feel bad for the people that live here. Would give zero stars if possible.

The setting is fantastic. I'm content here; I currently have calm people upstairs, which is a plus. The grounds are beautiful and well-kept. The maintenance crew is on top of things and responds fast to any issues I've ever mentioned. The ladies in the office are kind and accommodating to requirements. The management is moderate and open to suggestions for compromise. They hold parties on holidays, which is fantastic. I believe the problems here stem from outside the complex, such as homeless persons wanting to get to the pool for a swim or loud older kids that generate a commotion at the pool because they don't reside here.