The quality has gone way downhill and there's no reply for customer service inquiries in regards. The brisket continues to get less meat and prices up to almost $18 for a large which is barely enough for two people. It was one of my favorite sandwiches from a local sub shop but I will not be going back. Update Oct 23: The restaurant responded to my review on here and requested that I contact customer support which I've already done a couple times but there's no response. Customer service failure that shows they don't stand behind their $18 sandwiches.

Nice place, friendly staff, clean, fast and excellent quality sandwiches! The only issue is that this location NEVER gets my bread selection correct. Whenever I go I ask for wheat and they always give me white which is a bit confusing but they are so friendly that I don't even bother complaining haha

I know the economy is tough, but if you're going to raise your prices, don't go skimpy on the meats. I don't think it's right that now I have to pay more for a medium and not be satisfied. Now I have to order a large so I could satisfy my hunger and not get hungry in 2 hrs. Now, I might just have to contemplate my choices before I go here again.

1st time here, I got a medium firehouse hero, combo meal. The sub was very good and they had friendly workers. I well return to try different subs!

I love Firehouse Subs and have almost always had a great experience until today. Unfortunately, this location messed up all of our items from giving the wrong bread, to burning the bread on the kids grilled cheese and making an overall sloppy sandwich for the Hero. The Brisket was also made with minimal sauce and smashed. Very poor quality compared to all other locations I've been to.

First time here. Quite different than the "other" sandwich spots. We apparently were helped by a new staff, which was cool. He was learning and so were we. Every question we asked, he turned and asked someone else who was not there as a team player. The guy making the sandwiches seemed annoyed as the rookie asked questions. We were patient because it was obvious he was new. Now the "all involved" condiments are not for "all" sandwiches. I asked for tomatoes and onions ("all involved" includes those 2) and THEY WERE NOT "INVOLVED" anywhere on my sandwich. Thank goodness the hubby shared his tomatoes with me. The tuna sandwich i ordered was good! The 2 missing ingredients would have given the sandwich a "great" vote instead of "good!" Idk if I will return anytime soon. Too pricey and not a friendly environment. Plus....I like to see my sandwiches made and that's not an option.

Edit: We've been back a few times and although the food remains delicious, the customer service has dramatically dropped. I could've been on actual fire and Hannah just gave us a dead stare. No welcome or hello or any acknowledgement. Jordan was no chatty cathy either. We had to address him. The purple haired girl was too busy doing stuff to notice us. Took off a star. Great sandys here! I like the Hook & Ladder fully involved. Which is all the fixins. They have a healthy selection of hot sauces, I like the sweet and spicy Captain Something sauce. Reminds me of Quiznos Batch 81 they used in the club there. The dude who greets us every single time we come here is attentive and full of suggestions. The wait can be a bit much sometimes but the food is always good. They have sweet tea here as well, a plus in my book. It's a lil drive here but worth it. I'll be back.

Thaniel did a great job! My food was hot and my food was fresh.He was the only one making sandwiches for many people.He was fast and friendly I love to this fire house subs.