It’s been an uneasy and extremely frustrating experience at this Bright Now Dental location. I’ve scheduled my mothers dentist visits and each time she has gone there it’s been unsuccessful. The specialist is only there twice a month and sometimes not even that. The staff has no urgency to assist you efficiently & no one has a clue about your visits and the work that needs to be done. My mom went to see the specialist to get a tooth extracted but that was unsuccessful … months later, we are still battling to get the dental work properly done without being overcharged. We are currently conducting an audit with the manager there to rectify this issue… I would not recommend this place even if it was free. Completely disappointing.

Please be a smart patient and go elsewhere. Save yourself huge headaches and go somewhere that shows their patients respect. Okay, second time we set an appointment, waited 30 days in pain to speak with your oral surgeon, and AGAIN, not even given the courtesy as a human for the Dr. to acknowledge our existence. Instead, met with the manager and other staff (in front of everyone waiting there and your staff after asking for privacy i believe i am due under HIPAA laws) and proceeded to work VERY hard to not help me once again. You violated my rights with your actions today. I asked for privacy and you aired my information to all around right in front of me. First in the waiting room in front of all other patients waiting and then again right in your entryway to the back area again in front of patients waiting. My rights were not your concern today, and unfortunately for you those laws you broke today are designed to protect people like me from people like you. I will contact my insurance and make sure those 2 appointments you wasted my time with weren't fraudulently billed which guessing they were. I will be looking into whatever agency governs you to file complaints with as well. All you had to do was honor my appointment and have the high and mighty all knowing Dr. that obviously thinks she is God's gift to humans everywhere honor my appointment. Pathetic at best. All I wanted was to be treated with respect and that includes my privacy you violated today when I asked you directly for it...twice. Unfortunately, you don't have privacy for those in a wheel chair and are handicapped according to the manager. My wheelchair and being disabled is the issue, huh? I will follow up on violations for that as well. So, all u had to do was respect your patient by doing what's right to another human and of course the laws you are required to follow and you couldn't even do that. Well, remember my name. You will be seeing it often from every agency I find you violated the laws of today. Original review: I am in a wheelchair and find it hard (takes more effort than normal) to get anywhere. Its painful for me. With that in mind I am very disappointed in my experience. Went today for a consult with an oral surgeon I had an appointment with only to never actually ever meet the Dr. I had the appointment with or ANY doctor for that matter. Instead she sent an assistant whom did not have some of the correct information she "relayed" to the doctor. The sensitive nature of the discussion should have required the doctor herself. So, for my appointment I felt very disrespected and disregarded that I never met the doctor 20 feet away...only willing to communicate from an empty room instead of looking her patient in the eye and honoring my appointment I had scheduled. Very unprofessional whether you are described a "doctor that's there once a month, if even that" or not. Truly more professionalism should be included in basics like my consult...you would think...Right? Btw Doctor, from down the hall, when you tell a patient you will be there in a moment...you should probably at least make an appearance at some point. It comes across as unprofessional and dishonest. It makes me sad. The people I had met with prior to today at this facility gave me the impression your whole staff cared and would be professional. Imagine my surprise at my treatment today.

Launa is amazing!! She is extremely knowledgeable, is detailed, and above all kind. I’m most thankful for her at the Rancho office. She’s seriously the best! I love that during my visit she will walk through what she will be doing next (“I’m going to rinse your mouth”…”you’re going to feel some pressure”…etc) and I am not just there with my mouth open with not a clue of what to expect. Suzy and the front desk are willing to help with my scheduling woes and looking into my insurance questions. ***I would really have liked for better service with my orthodontics care, the availability of appointments makes it difficult.

I’ve been going to Bright Now Dental in Rancho San Diego for nearly a decade. I recently moved away from RSD and there are other dental offices that are much more conveniently located but I keep going back here because of the positive experiences I’ve had. It’s super easy to schedule cleanings and exams. I’ve not have any problems with them upselling or acting like I needed much more than a routine cleaning like other dental offices have done. More recently, I’ve had dental hygienist Launa Hoover and she is fantastic! The nicest and most professional hygienist I’ve experienced, and she communicates throughly during cleanings so you know what’s happening when and if conditions are getting better or worse over time. I’d recommend this office ti anyone needing dental services.

They have been my dentist for years now and I have had great experiences. Many of my visits have been for cleanings and I’ve had Launa Hoover for my hygienist most of them. She is the main reason I keep coming back since she does her job so well. She is patient and thoroughly explains everything she is doing. She is a perfectionist with her cleaning and makes sure you are comfortable during it. Thanks for making the teeth cleaning experience a great one Launa.

Very Frustrating due to a bad communication . I had a bridge and a crown done and it took two months, due to bad communication from receptionist. Took time off from work to make the appointments three times and turned out that my stuff was not ready, and no one bother to let me know till I showed up. I had to wait to more weeks every time they did that, and that happened three times! But the work they did on me was very good! Not to mention I paid them at front! 4500 dlls. So I think after that they just stop caring about what kind of service they provided ! Do your self a favor and save some money and time. Go some where else! Not to mention when I talked to the manager. She got loud and try to say that I was lying! The girls at front are rude, and not to mention one of them had her boyfriend there once. And they must of said the F world at least 100 times in 15 minutes period. This place is in El Cajon. In Jamacha road! Don’t go there. The only professional person there was this dr lady from India and the asistany, Julie!

Worst dentist office ever. I got a crown done from them. It was done too tight. They left no space. The dentist told me to give it time and to come back in 2 weeks. 2 weeks later I come back and he's on vacation for a month. And the other dentist doesn't want to mess with it because they were not the original ones to do it. So unprofessional.

Dr. Norma Branson and Bernie were AMAZING. They were extremely friendly, kind and patient. Front staff were friendly too❤️ The entire process was seamless, quick and efficient. I’ll definitely be back. —Saudia❤️

I don't know the name of the dentist that worked on me yesterday, but she was excellent. I've had no pain or discomfort. The entire staff was friendly and knowledgeable.