2/5 nellysha z. 3 years ago on Google
First
of
all,
i
have
stayed
here
for
a
couple
of
times
(as
it
is
the
ONLY
hotel
nearest
hospital
selayang,
left
me
with
no
other
choice).
My
latest
stay
here
is
1-night
stay
from
22nd
March
2021
to
23rd
March
2021.
And
one
thing
i
have
noticed,
the
frontdesk
staffs
arent
that
friendly(except
the
lady
during
evening
shift,
she
is
GREAT
and
professional;
unlike
the
others).
The
male
staff
at
the
frontdesk
seems
rude
and
unfriendly
during
my
check-out
process
(makes
me
unlikely
to
come
back
again
to
this
hotel,
but
unfortunately
its
the
only
hotel
nearest
hospital
selayang).
I
would
appreciate
if
the
staffs
are
welcoming
and
friendly
as
this
is
a
4
star
hotel
*like
what
you
claimed*,
so
i
do
expect
the
customer
service
to
be
4
stars
too.
The
room
is
okay
but
you
can
see
they
dont
clean
under
the
bed
(its
abit
dirty
under
the
bed).
Please
improve
on
the
customer
service,
(i
dont
expect
it
to
be
amazing
but
you
gotta
be
welcoming
and
friendly
if
you're
working
at
the
frontdesk;
at
least
some
greetings
when
guests
enter/leave
the
reception),
i
came
here
a
couple
of
times
before
as
i
have
a
few
affairs
at
selayang
hospital
and
from
my
observation,
the
frontdesk
staffs
hardly
greet
the
guests.
Especially
the
guy
during
my
checkout
,
he
really
has
poor
communication
and
customer
service
skill.
Dont
put
your
least
friendly
staffs
at
the
frontdesk
because
they're
only
gonna
spoil
the
guests'
experience
there.
im
leaving
this
review
because
its
not
the
first
time
i
come
across
this
unfriendliness
and
unprofessional
behaviour
at
this
hotel,
which
i
finally
feel
like
i
just
had
to
leave
this
review
here,
this
time
around.
Thank
you.