Worst experience ever. Not delicate with fragile people, who they're supposed to help. They gave me worse anxiety than I had before I came. There's no privacy here, everyone can hear everyone else through paper thin walls. THEY DONT HELP DONT GO HERE. Heard the "nurse practitioner" talking about how she just wants to leave and was rushing me out. Also discrediting me and my entire experience, bc "her daughter has ADHD" she thinks she knows my experience. Refused to help me for my main concern, and made me not want anything further from here. Literally put me into a severe panic attack and made me feel so bad for reaching out. This is why people just struggle in silence, these uncaring "providers". Gave me "resources", no apology of course bc she just wanted to go home as she shouted from the hallway. Except she was texting the doctors she referred me to so we'll see if that's not sabotaged. JUST UNPROFESSIONAL. Everyone before that was nice but I feel I wasted my whole evening and no will to keep trying to reach out.

Was referred by a crisis line. Found someone to drive me. Drove past twice- it's unlit and hard to see from the road. Carlos would not allow me into the locked building out of the cold until I gave him my psychiatrists name, once inside he talked to the front desk person about me like I wasn't there. I wrote several times on my paperwork that I needed help setting up an advanced care directive because they asked if I had one on various forms. No one ever mentioned that or anything in my paperwork. Like they won't see you until you fill it out, but then don't look at it. Once I went through everything several times for 4 people, I was informed that I should have gone to the ER instead because they won't change or give meds if you already have a psychiatrist. Even if you don't have one, they can't give meds for anxiety, ADHD, or anything narcotic, regardless of it it is the correct treatment for your condition. They offered no counseling services at any point, and I have yet to hear from the person who was supposed to call me to help with Medicaid days later. The kindest people there were a Nurse practitioner although he started with some triggering negatives before offering anything human or useful which were basically just platitudes. Talib was the best there, and the last person I talked to, but all he was able to do was calm me down a bit, give me water, and send me some resource packets that I can't utilize without panic like most of my paperwork that's piling up as I beg for help. He's the only reason I gave 2 stars instead of 1. I'm uninsured and unemployed due to my health and poorly managed care and dreading the bill I'll get for wasting everyone's time when it didn't help and nothing was offered that I couldn't have printed off a website myself. Why would I pay 4 educated professionals for that? Fun fact: when my relative asked for behavioral/mental help at the ER, the night after this, she was told they offered zero mental health services or meds there and told them to go to another facility that they could not name or give accurate directions to. Oh and my psychiatrist, whose treatment they were so worried about undermining? He can't see me for over a month during one of the hardest months of my life- moving, plus travel, having to do tons of stressful paperwork, plus recently coming off a med that gave me awful side effects. Mental healthcare in the US is mostly a cosmic joke of a round robin and this makes it obvious.

Didn’t help my immediate need. Was left in an emergent situation when I left there. Was brow beaten about not contacting my psychiatrist for my immediate medication needs. I thought they were the people to go to when I had a situation that needed immediate attention. But I don’t feel that I can do that at this point.

I attended the IOP program for 4 weeks and it was a massive help. The staff very obviously cares about your mental health and does everything they can to assist. Some of the help may seem generic or simplistic, but it all ties together. They have limited resources and they are dealing with a wide range of crises (from physical abuse to substance abuse to crippling grief to suicide survivors). They also deal with a wide range of ages and experiences. Despite those challenges the program structure is effective for the diverse issues. It's not a magic bullet, but if you are in a crisis and willing to put in some work with them, they can get you stabilized and connected with resources to help you with longer term care. It's not a place you want to have to go to, but it's a place that will help you if you need to go there.

Very unprofessional staff. The Office staff and front desk staff are not on the same page. Waited over 30 days for a appointment via telehealth only to be called five mins before appointment start time and ask to attend an in the office visit. I wake it to the visits as promised within 15 minutes of the call time only to be told to reschedule. WILL NOT BE RETURNING!!! Poor service and no compassion.

Current patient for years, called as soon as they opened for desperate help and didn’t receive a call back. I’m so heart broken and feel really bad for anyone who may have reached out for help and may have been turned away or ignored like I was today. I don’t know what to do now.

So I have gotten service in sek most of my life these person to care about me or what's wrong with a person they only care about the money they can make of you in your crisis or need completely a waist of time and effort thanks for the assistance with nothin I it was useless as the staff as well completely a waist of time and effort thanks for nothin but a bill

I really hate they have the rating that they do. Every single person from start to finish was sweet and respectful to me. The two young girls behind the window were nice and quick getting me checked in as a walk-in. The woman who took my vitals and initial assessment was very knowledgeable and nice. The woman Nicole was sooo sweet and understanding and made me feel super comfortable, the nurse practitioner was very understanding and supportive with my diagnoses, and the nurse Krista who did my discharge was super helpful with getting me the documents I needed for work. All these ladies were helpful and I walked out feeling a bit better than when I went in and that will always be a plus. As a walk-in I barely waited 10 minutes before I was taken to the back. I never ever been to a behavioral institution so for this to be my first was definitely a positive, memorable experience. Maybe staff has changed since the other posts, or maybe people had bad attitudes with the staff but the staff definitely did what they should’ve done for me!!! Thank you again!

I LOVE this place for my start to get the help I need. Staff is friendly, resources are available and I was able to get the medicine I needed for my anxiety. If this Rediscover Urgent Care was not available, I would have went to the ER. I give this a five star please come here for your care. They care!

Everything else was great but I didn’t like how the receptionist talked on speaker phone the whole time even when talking to people who were calling into the clinic so I heard every conversation. Also when the nurses or caseworkers would call up to her I could hear their information being told off. It made me uncomfortable I’m glad I didn’t call beforehand.

I highly recommend this place. I’ve struggled with mental health for a while and I knew I needed to get my meds adjusted but I was in between providers and couldn’t get an appointment soon enough. I couldn’t afford an ER visit (and I was scared of getting admitted to an inpatient), so I decided to try ReDiscover. You meet with a therapist, a nurse, a psychiatric nurse practitioner, and a case worker. They made me feel heard and comfortable. The nurse practitioner adjusted my meds and explained to me that I was probably experiencing a drug interaction on my current meds. I will say echo what some other reviews are saying that they don’t prescribe benzos or stimulants, but I think this is for good reason. The therapist spent a long time with me and really listened. If you need help but you don’t want to go to the ER, you should go to ReDiscover. You can go whether you are currently undergoing mental health treatment or if you’ve never been treated before. If you haven’t, the case worker will help you get ongoing help set up. We need more places like these.

This place has been a Godsend for me! I had a gap in my meds, and i walked in and after a couple hours of intake, I walked out with a prescription. They were kind, understanding, and respected my pronouns.

THE WORST EXPERIENCE EVER!!!! HUGE WASTE OF TIME!!!! DO NOT GO HERE!!! Was going to be more than an hour before they could see me and was told that the visit would be at least an hour and all I needed was to refill my prescriptions!! When I walked out after making a scene, they came out to my car to tell me that they could see me now 😒. Only after I made big deal and shouted at them 🙄 YOU DON'T TREAT PEOPLE LIKE THAT!!!

Rediscover is an amazing place. The help I received yesterday was absolutely way more than I ever expected. Thank you guys for actually caring and not just wanting my money!

Everyone was so kind and the hours were wonderful for a single mom who has to work. My son had to be seen on a Sunday and it was so easy to just walk in and get evaluated. I am very appreciative!

My wife and I have been on the Rediscover MAT program for 8 years last month. It has been a long road and we have learned a lot throughout our time spent battling our opiate addiction. I am thankful this is an option for individuals like me that tried every other alternative and not even jail could keep me off of dope. I have stayed strictly on methadone for years now besides medicine prescribe by their physicians. This is where my issue with the clinic begins. I have talked and talked and talked until I am blue in the face with my counselor and multiple doctors through rediscover about how I have been dealing with debilitating Anxiety and Depression for my entire life and was institutionalized for these things Starting as early as 12 in programs etc. I have been prescribed too many different medications to even remember them all and have found a grand total of 4 that worked for me. I have shared this information with them yet for the 8 years I have been here I have not received a single med. For my mental health that is effective. I have severe social anxiety and panic attacks to the point of it debilitating me at times unable to even leave home, or to not be able to go to work losing job after job after job yet after all of these years the urgency about how severe anxiety like this on top of severe depression and severe PTSD can very easily become a fatal combination if not addressed. I continue to get the same medications I have stated do not help if anything make it worse with welbutrin, ability, zoloft, buspurone, cloudiness, and the list goes on of these widely advertised and prescribed medications which have not so much as done anything for me. As a teenager when my anxiety was really rearing it's ugly head often I would have to go to the ER or some sort of impatient program to stabilize and the physicians used medications which combated the overwhelming panic, the panic attacks and even were effective with helping battle my depression. As an irresponsible teen i would always stop taking the medication that was working and exchanged it for street drugs instead. My point being after years of trials with all they have suggested with no help or change why are they not willing to prescribe some of the most commonly and most effective anxiety medicine that exists? I was on and off of klonipin throughout all of my inpatient stints for my anxiety and it was effective. I have made this known and they will not even consider using a proven medication that is effective for my body chemistry. What confuses me even more they have MANY individuals on the MAT program on Xanax or klonipin and some even on both yet refuse to even listen or try it out and see wow this did help. Mental health should be treated with medications that work for the person and not think everyone is med seeking. Medication exists that all but neutralizes my anxiety and even helps with depression yet is not even considered. I have 100x worse anxiety than my mom and aunts and they are all prescribed xanax and have been for years. People come to a point where they are tires of suffering andd being refused a medication MADE for exactly what I'm dealing with. 8 years... no medication they have ficen has helped. Isnt it time to try something that has worked for me in my past. I ask for help, open up, try all theur meds with no luck... i cant keep dealing with anxiety that cripples me. We are in a monitored drug tested program, observe the difference while im in the office yourself it would be as clear as day the benefit. The same goes for my sleep PTsd and night terrors... they wont even provide me a sleeping pill. All of these combined and it results in panic attacks, losing job after job, never a night with more than 4 hours of sleep, constant worry and a handicapped mind that THEY MAKE MEDICATION FOR. 8 years and they havnt found a medicine that helps?? Give me a break.. if a medicine works it should be used not navigated around trying every medication but the most common anxiety answers medicine has to offer. I just want help.

They were an amazing help. Thorough service that actually cares

I was impressed! They need to have these partnered up with schools. They get it . They really want to help and they didn’t mess around.

Would give a zero in if possible, worst experience I've ever had in my life. Avoid at all costs

I have Bipolar 1 and they were able to adjust my meds so I'd feel better before I see a psych in January. They've helped my partner tremendously as well.

Once I was able to get pass the fact that I was hung up on by Felicia during a time I needed someone everything went well. The staff was very helpful in getting me the assistance I needed.

Took my son that is 32 here because he is dillusional, hearing things and obviously in crisis. They let him walk out and did nothing to help him. ABSOLUTE WASTE OF TIME!