Past 2 months I have been trying to book appointment, no luck. I keep on getting text messages from surgery book appointment to see doctor ref Consultant report but reception saying no appointment available & diary is not open to book so we cannot book any appointment . My consultant from RBH called to check if medicine working. I have mention, I cannot appointment see doctor to start the treatment. Staff very rude, NHS should close this surgery down or replace professional new staff.

Absolutely horrible, just tried to book to get three stitches out with the nurse next week. Speaking of the nurse she turns around very rude and loud, where's your letter, you need a letter, where you come from, we don't do that here. Clearly I was getting emotional to the point the receptionist with a grin clearly wanting to laugh not helping. I was sent by the hospital that just done my surgery to go to my doctors they should have no issue to help. I have never had an appointment here and just signed up a few months back, I will never be returning! No one wanted to help more busy with there conversation and no care in the world. If your looking to sign up I wouldn't 🤬

Worst clinic in Reading honestly,I have just bad experience with them once I needed a doctor's signature when I applied for a maternity grant papers were kept forever when I called the lady told me not to call just wait because there are thousands of people like me !!! They called me nearly 3 months latert that my papers are ready .. today I was thrown out with my 10 months child after 3 days of trying to contact, I finally called, I explained that my son has a very bad cough but our test results for covid19 came negative today, so the men over the phone told me to come to the clinic at 11 am... after 30 minutes of waiting I was kicked out by a VERY RUDE woman I DO NOT RECOMMEND !!!

If I could give zero stars I would. The lady who answered the call doesn't even know how to spell my name. I've been trying to make an appointment face to face for 3 days. but every time it's the same and the doctor calls and tells me to look for help on the internet. and stay home for a week. worst clinic

Does not even deserve a star. Phone line completely locked off for 3/4 hours. After that was on hold for 42 minutes. Was explaining my issue to the member on staff on the phone until she cut me off & just said “we’re completely booked, call tomorrow” then proceeded to cut the call. Offered no support at all. I understand this is high volume work and there is a wait. But to wait that long and get absolutely no help at all is ridiculous.

I had my first appointment with my tummy pain with Doctor then she prescribed me omeprazole though I was explained her the situation of my pain but went back with same problem in 1 and half week with different doctor and she as well didn’t check me properly and asked me continue omeprazole. After 1 week I was in extremely pain and went to A&E and did all test get to know that the problem was life threatening due to not getting properly checked on time by GP doctors my pain and problem inside was escalated so much. This the negligence of the doctors that putting the patients life in danger so now they can’t return my health life back to me . I am stuck with all sorts of meds, pain, appointments all the time. This is very frustrating atleast check and listen to the patients when they come for check up. We as patients believe in doctors fully when going for check up and if the doctors themselves is not doing their job properly and putting the patients life in danger then we won’t be able to go to GP in future anymore. Please Please check patient and their past records properly.

I have been attending this surgery for years as I have several chronic medical conditions. Unfortunately, things have deteriorated in terms of the service provided. I have to have a B12 injection every 3 months. This is a maintenance treatment which is absolutely essential to me staying well. If my levels drop, I would be at risk of pernicious anaemia which is life threatening. With my last 2 appointments, I have been terribly messed about. My last appointment, for example, was booked and cancelled 3 times. It is imperative that I have this injection within the 3 month period and I kept getting told no one was actually available. This caused unnecessary stress. It is also very stressful trying to get an appointment. I called at 8am this week and had 24 callers in front of me. When I eventually got through I did manage to get an appointment. The doctor I saw was ok and she requested tests and a follow up in a week's time to discuss the best treatment once my test results come back. When I went to reception to book the appointment I was spoken to in an unacceptably rude way and told that I needed a white note from the doctor to say I could book the appointment. If I didn't have one I'd have to call on the day again. Despite myself and my husband both saying that it was necessary to get this appointment, the staff would not budge. I ended up having to wait for the doctor to finish with her next patient to ask her to give me this note they were asking for. In the meantime, a member of staff had contacted her and she'd said it was ok to book me in. When the staff came out to reception to book the appointment, they were rude, arrogant and totally dismissive of me. I was treated like I was a nuisance. It's not the first time I've had this treatment. It angered my husband too as I'm very poorly at the moment. Whilst I understand that it's a challenging environment to work in at the moment, patients are attending and using a doctor's surgery because they are vulnerable. The way I was treated caused me terrible anxiety and was very stressful which will exacerbate my health problems. Doctors surgeries should be monitored. If this kind of service continues at this surgery, I'm going to raise a complaint to a more senior member of staff as it's just not acceptable to behave like this. This surgery is not meeting an acceptable standard of service and the staff should not be allowed to get away with it. I have to say that I agree with everyone's comments here.

Called over 400 times and continues to say user busy or hangs up.. suffered an ear infection for 3 weeks now and called up more than 5 times and only been seen by a doctor once which I was then given antibiotics which I reacted too and haven’t had anything since after calling them another 3 times. I’ve been told I have an inner ear infection but been given outer ear drops which I used for a 2 weeks and still hasn’t worked?at this point I give up with even going to this surgery about my problems.Pathetic surgery wouldn’t recommend would rather wait to be seen in a&e

Booked a telephone appointment for the morning on the 9th of November, no one called me. I needed to talk about changeing my presciption. I suffer with anxiety and depression and i've had the wrong medication since march. They don't care, they didn't care about my late Father. One recepionist made my Father and my life a misery.

I've never had any trouble with the clinicians, but it's an absolute nightmare getting to that point. It used to be you'd call at 8am for an appointment and be on hold for an hour. But now the phone doesn't even ring at all. You have to quickly get ready and go round there in person just to ask for a phone call. And once you get there the receptionists are very rude and abrasive, even if you don't dare to mention the phones. Sometimes you almost get the impression they're struggling to understand what you've come to them about, but they're trying to cover it up by pretending all the patients are idiots. On the plus side the clinicians are pretty quick at getting in touch.

By the time you've been ringing for 2 hrs; no appointments or found yourself in the phone queue at no.16; no appointments. They say come to the surgery at 8am to make an appointment; cost 4 taxis. This surgery is unfit by the time you get an appointment; dead.

The worst Dr's in England they never pick up the phones or see people on time been waiting an hr

If I could give 0 starts I would . Virtually impossible to ever get threw on the phone for a appointment. Phone lines are always jammed up first thing in the morning , by the time you get threw at 10:30 everything is taken . Might aswell just fester in a corner and die .

Horrible service. First it takes hours to get connected and then we wait for our turn for 20-45 mins. And then we get to talk to the receptionist they say there are no doctors in today and so, no one can address me on that day. I get to hear this even after starting to call them at 8:00AM.

Shambles. Call since 8am have a 111 reference to be seen by a doctor. No they can just offer over the phone doctor, pretty sure Google is just as good. Terrible place.

1 star is too good for these guys. I'm going away to a very cold country for 6 months. I requested inhalers last week and they got rejected. I was told I needed an asthma review which is no bother as I'm new to the surgery and familiar with this process. I called last week to book an appointment for the asthma review as instructed. Got the appointment booked over the phone for today (or so I thought). I took the day off from work to attend this appointment. Only for me to receive a text saying it has been cancelled. So, I decided to go into the surgery to find out why as I will be travelling on Thursday morning and was promised a prescription for my inhaler after the asthma review, today. Only for me to go in and find out that they had booked me for a smear test instead of an asthma review (not even old enough to be getting a smear test). It's obvs an upsetting issue as I had to take the day off from work for this and now will be travelling on Thursday morning without inhalers. The receptionist, Angela said it was my fault as I have been registered with them for a year now and have not had an asthma review done before now. But her colleague has messed up my appointment. Angela refused to acknowledge that her colleague made an error by booking me in for the wrong test which has in turn left me stranded as the Gp will not write me a prescription for those inhalers until I have an asthma review. Today was the only free time I had before my trip on Thursday but Milman Road has decided that I should travel for 6 months without inhalers to a country that is currently at -34•C In Angela’s words ‘...For this reason (the reason being that I was upset), you are not even getting a telephone call ‘ Avoid this surgery if you want to live. The incompetent staff especially the ones at the reception need to be reprimanded. It's a disgusting service.

Been waiting a year to have a smear test, every time I ring they get all stressy on the phone, saying " what are we supposed to do"? Can't get a face to face appointment with my doctor, even though he's requested it...the list goes on! Absolutely a flipping joke! You can't get to see a doctor, I'll ring at 8am to be told ring later, ring later no appointments! Ring 111 is all I'm told! I was diagnosed with phneumonia over the flipping phone, not even seeing an actual doctor! Asked today, as my daughter has sore throat 17/12/22 needs to be seen, answer "well nothing we can do, ring 111" absolutely fuming, such a joke of a surgery! Really considering not using them anymore...which is sad because they were good at one point, until they merged! Not happy at all!

Awful place, can never get through on the phones and so have to leave work to get to the surgery physically for an appointment. If you’re slightly late in the mornings, they have no appt available and I’ve not seen my doctor in years! They used to be so good and always seen quickly and efficiently, however recently it has gone down in looking after patients. Definitely will be leaving this surgery as it’s awful seeing your children ill but unable to get them seen by the doctor.

This place is a joke I put in a request for a prescription on Monday and I want to go a pick it up and to find out they give it to wrong person that is not name on there and they did a emergency request and it should of bean ready for today but still nothing so my family member is not going to have anything over Christmas

Absolutely Disgusting, insensitive and arrogant staff. No proper follow up if patients. Phone lines are locked and not serving to patients. They don't care about patients and just want to rule. They cant even speak with respect and very arrogant.. NHS should close this hopeless surgery

To get a response back from them is very bad. To get a repeat prescription is very bad aswell and To see a doctor is out of the question.