I visited this McDonald's on Sun Feb 13th at approx 8pm. All I ordered was a blueberry cream pie. Once I got to the window I asked if it was fresh. They told me yes however when I broke it in half and touched it it was freezing cold. She asked me if I wanted to wait and she would drop some more. I said yes. I pulled into holding space #1. Waited about 8 minutes. A young man brought me a bag and I pulled off. I noticed this time they had given me 2. The first one I bit into was colder than the one I received at the window. Pie #3 was warmer but definitely not fresh!! Don't LIE to customers!!!! Don't try to get over by taking shortcuts. It's very noticeable! Tacky and unprofessional. I will not be returning to this location.

Rude drive through crew! This McDonald's DOES NOT even have an ice cream maker! There's not signs displayed outside or inside to indicate such. Everytime I order my food the fries are never fresh always cold! Never a pleasant experience 🤨. I'll start driving to another location rather than go to Red Oak ‼️

Ordered dinner online through the app. Was presently surprised there was no one else in the drive thru ahead of me when I pulled up. Got my receipt and the cars started lining up behind me. Gave us our drinks plus the happy meal and asked us to pull forward to #1 for our Double QPC, an extra order of apple slices, and 2 QPC deluxe meals. After 20 minutes and other cars leaving that came behind me, I finally put my hazard lights on, and take my daughter inside with that receipt. Several people passed us off to a young man with a headset, who had no clue who we were. We were completely forgotten about and his excuse was, "there were a lot of orders". Which considering there wasn't anyone in line but me when I got there and he wasn't even there when I arrived. I was beyond angry. Over 20 minutes to get cold burgers and fries. And the happy meal didn't even have the apples slices.

This location seems to be getting worse by the second. The drive thru people are always rushing and never let you finish what you’re saying. Been twice and have been parked for two freaking meals and they still get the order wrong. Nothing you ask for at the window (condiments) are ever in the bag. Ever! Person that delivered the food to the car was extremely rude when I kindly asked why it took 40 minutes for 2 meals while literally 10 cars got their orders and left. She laughed and said she didn’t know and just walked off. And to top it all off , all of the food was COLD. The owner of this location doesn’t know what’s going on or doesn’t care about the customer service their business is providing. Prices are going up but quality of service has been gone at this location for a long long time now

Drive thru, they charge extra for orange juice on a combo, paid for it, then at the window I told they don't have orange juice. I changed it to coffee and asked to be refunded the up charge. Jeez, you'd thought I was trying to re-invent the wheel by asking for my money. So, to get my $2.00 back, I had to pull off and wait for them to bring me the cash? What? Guy says "if you want you money, you'll have to pull over there, and I'll bring it to you." So I pull over, I'm done eating before a "so-called" manager brings out my money, she didn't know what was going on. All she could say was, "That shouldn't have happened." Well, really? You think? And I didn't get my coffee, either. Don't pick your place to eat for convenience if your choice is McDonald's, find some place else.

EXTREMELY SLOW. Ordered a Mocha and 2 orange juices, and it took about 20 minutes. Oh, and not to mention the drive thru person had to be dead because I had to repeat myself multiple times and practically spell out what I was saying. The employees either need hearing aids and a little more energy to get this place up to speed.

Front desk guy had a “I don’t want to be here” attitude the whole time, entered the store about 4:05 for a doordash order and still haven’t left (4:28) it’s 2 McRibs and a 6 piece nugget. 2 cars in line and one customer standing behind me. HOW LONG COULD IT POSSIBLY TAKE TO MAKE. I have never had a smooth experience here. Everyone lolly gagging around taking their sweet time. My order was estimated to be ready at 4:11. I don’t leave reviews bc I usually don’t care enough, but what the actual hell… you have to be TRYING to go slow to be this slow…

McDonald’s is following in the footsteps of companies like Bud Light & Disney with ludicrous decision making. You can’t order from a human being, you can’t refill your own drink & it’s no longer a “fast food” experience. Every McDonald’s recently has been terrible but this particular location is a really bad joke. Incompetent employees & inept management sums it up. Go to the gas station across the street for better food & service.

Went through the drive thru and Barbara took my order. She is so kind and caring. Food was hot a fresh. Great experience and I’ll definitely be back.

It was good years ago. But the business, as well as the service sucks.. I ask for water with my meal instead of a soda. What did I get? A large soda, the fish sandwich was tough and smelly. My grandson ordered nuggets with sweet & sour sauce . He gets No sauce. Never again.

The new construction on this place is a great improvement since I moved to the area. They seem to be keeping up with demand and consistent with service. I will recommend this location and frequent if on my burger fix.

I noticed this McDonald's has a playhouse so I decided to bring my 3 year old and she had a blast. The staff was very friendly and our food was good. The playroom did not disappoint. It's great for smaller toddlers but parent be in standbys cause they are scary til they figure out the fun things they can do in such a tall toy. All of the kids that came in while we were there had a great time. I gave 4 stars because the playroom needed to be a little cleaner. The tables needed to be wiped down and floor needed a good sweeping. We'll definitely be back because my daughter has been talking about this place since we left.

The last five times I have ordered I did not get what I paid for. The fries were cold every time. The rest of the food was cold every time. I was missing items from the order 5 out of 5 times. I complained multiple times and got no response. I just want what I paid for.

I had some issues with my mobile order, I ended up requesting a refund. I ended up speaking to a lady, I think her name was Chatty. She told me to go back to the McDonald’s to receive my meal on her. Excellent service.

It McDonald's food is about the same everywhere. Cashier kinda sucked though. Took my payment card and ran it, never telling me the total. I had to look it up on my account. Was kinda rude and distant, not pleasant to deal with at all. Food pick up was friendlier. Good thing don't crave McDs very often. Maybe I try another store next time.

Drive thru food was TERRIBLE!! Food taste like it had been sitting in a car for hours, did not taste fresh ( mc chicken & fries) Drink I order blue powderade for it to taste all like water!! Overall experience: HORRIBLE FOOD QUALITY! I try to call to inform but no answer

Okay, I'm not much on fast food. The main reason I frequent this place is the playscape. The whole area was recently built (or renovated, maybe). It's clean (maybe one of the cleanest McDonald's I've been in). And with this heat, it's a perfect place to bring my 4 year old during the day so he can get his energy out. Often, we eat before we come (not feeding him fast food every day). I'll grab a diet coke, get him some apples or something, and let him run around for 45 minutes. That said, when I do feel like cheating, the quarter pounder is an S tier fast food burger. If I had less discipline, I could easily take down two or three at a time. Don't know what they lace those bad boys with, but my God, never stop, McDonald's.