1/5 DIANA C. 7 months ago on Google
I
placed
a
mobile
order
for
pick
up
through
drive
through.
Once
I
pulled
into
the
drive
thru
I
was
told
I
would
have
to
come
inside
to
pick
up
my
order.
This
is
the
second
time
this
has
happened
at
this
location.
Upon
entry,
I
advised
the
person
at
the
register
I
was
here
to
pick
up
my
order
and
asked
for
the
manager.
A
taller
slender
woman
with
blonde
hair
came
(
no
name
tag)
and
I
advised
her
of
my
complaint.
She
told
me
that
the
location
had
multiple
instances
of
people
stealing
food,
by
claiming
other
customer's
orders
falsely.
So
they
decided
to
require
ALL
mobile
customers
to
come
into
the
lobby
and
show
proof
of
their
order
via
app(
which
she
did
not
say
at
the
drive
thru
so
i
had
to
go
back
to
the
car
to
get
my
phone).
I
asked
her
how
is
it
possible
that
drive
thru
mobile
orders
are
going
to
the
wrong
car
when
you
have
to
identify
yourself
by
name.
She
said
that
anyone
can
come
in
and
give
initials
since
they
don't
have
the
actual
customer
names.
I
asked
her
why
couldn't
I
just
show
her
my
phone
via
the
drive
thru
window,
she
said
that
drive
thru
orders
need
to
get
out
quickly.
I
advised
her
my
order
wasn't
prepared
yet
though,
so
there
wasn't
any
additional
time
to
verify
while
I
waited
for
my
order.
She
told
me
my
order
being
ready
had
nothing
to
do
with
it.
I
asked
was
it
a
way
they
can
take
the
option
to
place
a
drive
thru
order
through
the
app
off
and
she
said
"
we
ain't
got
nothing
to
do
with
that
app
and
walked
away".When
she
came
back
she
asked
to
see
proof
of
purchase
and
I
showed
her
the
PAID
order
page
via
the
app.
She
then
told
me
I
needed
to
show
her
what
was
actually
ordered,
but
the
order
was
still
pending
on
Wendy's
end.
She
insinuated
I
didn't
pay
"
did
you
even
pay"
very
sarcastically.
I
told
her
the
page
just
said
paid
then
she
said
no
"its
pending"
and
walked
away
when
she
came
back
she
slammed
a
paid
receipt
down
in
front
of
me
which
I
told
her
it
was
paid
for
when
I
came
in.
Again
insinuating
I
lied
with
no
it
wasn't.
I
saw
my
order
pop
up
on
the
front
order
screen
with
my
initials
D.C
and
my
first
name
Diana.
So
that
tells
me
that
my
order
could've
been
given
to
me
via
drive
thru
and
she
just
didn't
want
to
for
whatever
reason.
The
store
seemed
appropriately
staffed.
She
them
began
yelling
my
order
out
to
the
crew
(
crew
was
fantastic
by
the
way)
very
obviously
irritated
as
she
was
mumbling
something
I
couldn't
make
out.
I
did
receive
my
order
and
the
food
was
fresh
and
the
gentleman
who
prepared
it
was
kind,
but
the
person
who
was
managing
was
awful.
I
know
this
is
fast
food
and
I'm
not
expecting
charm
school
etiquette,
but
I
am
expecting
basic
human
respect,
kindness,
and
a
suitable
explanation
when
accommodations
that
were
available
via
the
app
aren't
executed
at
store
level.
Her
attitude
was
nasty,
her
appearance
was
unkempt,
and
I
will
not
be
visiting
this
location
again,
and
if
this
is
the
regular
behavior
of
the
leadership
at
this
store,
this
location
will
not
be
in
business
much
longer.
I
usually
don't
leave
reviews
like
this,
but
this
isn't
the
first
time
I
visited
this
location
with
this
same
tall
slender
built
African
American
woman
with
the
blonde
hair
was
extremely
rude
and
unprofessional
but
it
will
definitely
be
my
last.
Good
luck
