2/5 Anna 1 year ago on Google
This
review
is
for
two
employees
I
interacted
with
yesterday
on
Monday
evening,
not
for
SBP
as
a
whole
and
all
the
great
experiences
I've
had
here.
I
also
don't
leave
many
reviews
except
for
amazing
experiences
I've
had,
and
bad
ones,
and
I
thought
people
should
know
about
this.
I
saw
someone's
dog
tied
up
out
front
and
it
was
panting,
as
it
was
around
85
degrees
outside
and
in
the
sun,
and
didn't
have
any
water.
I
went
inside
to
the
front
desk
and
a
guy
came
up
to
help
me
soon
after.
I
asked
him
if
he
knew
whose
dog
was
tied
up
outside,
since
it
was
so
hot.
He
said,
"Sorry
I
don't
know,
but
thanks
for
letting
me
know",
with
a
dismissive
smile
on
his
face.
It
was
clear
he
didn't
want
to
deal
with
me,
but
I
still
asked
"are
dogs
not
allowed
inside,
period?"
and
he
said
he
didn't
understand
what
I
was
asking.
After
repeating
this
exact
interaction
one
more
time
I
became
a
bit
impatient,
due
to
his
attitude,
and
explained
once
again
that
there
was
a
dog
tied
up
outside
in
85
degree
heat,
with
its
owner
inside
climbing.
He
said,
"I
can't
do
anything
about
it,
it's
not
my
dog".
I
expressed
that
I'd
had
a
bad
day
and
he
wasn't
being
helpful,
to
which
he
replied:
"Well
don't
take
it
out
on
me".
There
were
several
other
employees
around
us
as
well
as
some
other
climbers
and
the
whole
interaction
was
incredibly
embarrassing
and
could've
very
well
been
avoided.
I
don't
think
it
would've
been
difficult
to
announce
on
the
intercom
about
someone's
dog
being
tied
outside.
I
later
went
to
the
front
desk
to
get
his
name,
and
the
person
I
ended
up
speaking
to
was
his
supervisor.
His
boss
thanked
me
for
letting
them
know
and
told
me
that
it
was
the
yoga
instructor's
dog
and
that
they
had
left
shortly
after,
which
was
reassuring.
I
don't
understand
why
his
boss
didn't
step
in
and
say
something
about
it
being
an
employee's
dog
while
he
watched
everything
happening,
maybe
it
was
the
bystander
effect
--
but
it
could've
prevented
a
lot
of
trouble.
He
said
the
employee
was
new
and
had
dealt
with
a
troublesome
customer
earlier
in
the
day,
so
understandably
he
had
also
had
a
bad
day.
I
told
him
that
I
was
mainly
surprised
at
how
his
employee
spoke
to
me,
to
which
I
was
told:
"You
did
use
a
strong
tone
with
him".
I'm
not
a
confrontational
person
by
any
means,
and
I
don't
believe
I
came
off
as
overbearing
initially.
I
didn't
say
too
much
to
his
boss
afterward
because
I
was
still
processing
everything
and
went
to
climb.
Ultimately
I
felt
that
I
was
not
treated
with
respect,
and
I
don't
even
agree
with
a
customer-is-always-right
approach,
but
I
know
that
my
request
wasn't
ridiculous
and
was
pretty
shocked
at
how
I
was
treated
at
SBP
last
night.
I
felt
like
I
was
being
punished
for
being
an
animal
lover.
Climbing
here
has
always
been
super
fun,
and
everyone
else
has
been
extremely
kind
and
helpful,
but
I
won't
be
back
on
Monday
evenings
again.
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