1/5 richard o. 2 years ago on Google
We
had
a
bad
experience
and
are
trying
to
resolve
it
directly
with
the
restaurant
but
because
they
won’t
respond
to
us
in
person
or
on
the
phone…
We
placed
an
order
for
delivery
and
we’re
told
it
would
be
there
in
40
minutes.
After
more
than
an
hour
we
called
to
check
on
the
ETA
and
we’re
told
the
driver
would
be
right
there.
At
an
hour
twenty
-
still
no
delivery
so
we
called
again
and
we’re
again
told
that
the
driver
would
be
right
there.
10
minutes
later
we
tried
calling
back
and
there
was
no
answer.
Tried
several
times
-
nobody
would
answer
the
phone.
We
gave
up
-
ordered,
and
went
and
picked
up
Mexican
food.
Almost
2
hours
later
to
the
minute,
the
delivery
driver
for
Emerald
Garden
came
to
our
door.
I
explained
it
had
been
2
hours
and
that
we’d
gotten
other
food.
I
asked
what
he
would’ve
done?
He
said
he
got
stuck
in
traffic
and
had
to
make
another
delivery
and
walked
off
immediately.
We
live
5
minutes
from
the
restaurant
-
with
bad
traffic
8
minutes.
Had
they
told
us
on
the
phone
when
we
called
that
their
delivery
driver
was
slammed
-
we
would
have
happily
picked
it
up.
We’ve
eaten
here
and
had
deliveries
several
times
before
and
generally
been
happy.
We
really
don’t
want
them
to
lose
business
(other
than
ours)
over
this.
But
they’re
refusing
to
talk
to
us
or
refund
us
for
food
we
didn’t
get.
Disappointing.
We
realize
times
are
tough
for
restaurants
and
are
sympathetic
to
a
fault.
This
could
have
been
so
easily
resolved.
2 people found this review helpful 👍