1/5 Shanmukhapriya A. 11 months ago on Google
I
wish
I
can
give
a
Zero
star
instead
1
star
rating.
I
recently
visited
Falafel
Tazah
earlier
today
and
unfortunately
had
an
extremely
disappointing
experience.
I
feel
compelled
to
share
my
encounter,
as
it
greatly
impacted
my
dining
experience.
Upon
entering
the
restaurant,
I
encountered
an
unprofessional
lady
who,
instead
of
providing
a
warm
welcome,
proceeded
to
yell
at
me
in
front
of
other
team
members
and
patrons.
This
incident
occurred
because
I
accidentally
cut
the
line
without
knowing
that
one
of
my
team
members
went
to
grab
a
drink.
She
didn't
even
bother
to
tell
me
that.
The
lady's
behavior
was
completely
uncalled
for
and
unbecoming
of
a
hospitality
professional.
Not
only
did
her
outburst
make
me
feel
embarrassed
and
uncomfortable,
but
it
also
created
an
unpleasant
atmosphere
for
everyone
present.
Despite
the
inappropriate
display,
what
truly
shocked
me
was
the
complete
absence
of
an
apology
or
any
attempt
to
rectify
the
situation.
This
incident
had
a
significant
negative
impact
on
my
overall
dining
experience.
It
became
challenging
to
enjoy
the
meal
or
appreciate
the
otherwise
pleasant
ambiance
due
to
the
lingering
discomfort
caused
by
the
lady's
unprofessional
behavior.
While
I
understand
that
occasional
mishaps
can
occur,
it
is
imperative
for
businesses
to
handle
such
situations
appropriately
and
ensure
that
guests
are
treated
with
respect
and
courtesy.
In
this
case,
the
lack
of
accountability
and
failure
to
address
the
issue
leaves
me
deeply
disappointed.
As
a
suggestion
for
improvement,
I
encourage
to
invest
in
thorough
employee
training
programs
that
emphasize
the
importance
of
professional
conduct
and
effective
conflict
resolution.
By
providing
comprehensive
guidance
and
support
to
the
staff,
such
incidents
can
be
minimized,
if
not
eliminated
entirely.
In
conclusion,
I
urge
to
address
this
incident
seriously
and
take
steps
to
ensure
that
all
guests
receive
the
respectful
and
welcoming
service
they
deserve.
It
is
my
hope
that
by
sharing
this
feedback,
the
management
will
take
appropriate
action
to
prevent
such
incidents
from
recurring
in
the
future.