Very sad about the situation of the unit at the Del Rey mall, as I shop at lunch time there can be 3 people in line and I can't pay for my purchases in 1 hour as there is only one attendant or 2 at most. These images were during Christmas week, there was a huge queue and there were 2 operators at the register working alone, which was absurd with the employees and especially with the consumers. I'm scared to go into this store because everything is abandoned, filthy and empty shelves with no product and lots of holes, it's abandoned. A store that is a reference for buying household items and especially chocolate because the prices are good but how do you get to that point? I thought that after Christmas week it would get better, my friend went to the store today on 01/06/2023 and was scared, the store was completely torn apart, empty shelves with nothing and 1 attendant at the cash register to meet the queue's demand. Very sad indeed because like I said I love the Americanas stores and work next to the mall but until they resolve this issue, mainly visual and hygienic, I don't recommend the store in this unit to anyone, stay away because it's chaos inside. A few km away is the Minas Shopping unit and the difference in organization is striking, not even the stores outside the mall are as dirty and disorganized as this one.

Lojas Americanas at Shopping Del Rey. A beautiful store, very large, airy, good service, super complete with a wide variety of clothes, toys, school supplies, etc..., good prices. As it is inside the Del Rey shopping mall, it is very convenient as there is a parking lot nearby. I recommend

I went to the store at the shopping mall del Rei. The shelves were empty and there was a single cashier open. I left the purchases on the shelf and left, as did several other people, as the waiting time was too long.

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Few cashiers, store practically empty and lifeless, what makes us go there is for the chocolate on sale and things to eat at the cinema. It's a shame God will give it, when it closes I'm going to miss the chocolates and other nonsense that happens. while it's on promotion

Badly organized store and uneducated employees I was there with my son on Sunday, January 28th, he chose a toy and asked me to buy it, I said I would buy it, while I chose other things in the store and he was close to me with the toy I was going to buy, All happy, an employee came and took the toy from his hand, he didn't even want to know if I was going to take the toy and he took it away, I was so angry I dropped everything I was going to take and left. I'll never go back.

Delayed service. There are no products, the store looks like it is going out of business. There are always empty shelves, the store is always overturned

(Translated by Google) Terrible. I went to buy it and the cashier said I would only receive it for love. stopped selling!!! how can such a poorly trained employee. I asked for the manager and they said they were having lunch (it was 4 pm) how can this store be open with this level of service??? I hope to return to the mall soon and you guys are closed!!! this way will not last.... (Original) Pessimo. fui comprar e o caixa disse que só receberia por ame. deixou de vender !!! como pode um funcionario tal mal treinado. solicitei o gerente e disseram que estava almoçando (eram 16 horas) como pode essa loja estar aberto com esse nivel de atendimento??? espero em breve voltar ao shopping e vcs estarem fechados!!! desse jeito não vai durar....

(Translated by Google) Terrible, I bought a card from the play story app, so far I'm trying to activate it, no way, I called there, no one answers. (Original) Péssimo, comprei um cartão do app play story esto até agora tentando ativar não quer da de jeito nenhum,liguei lá ninguém atende.

(Translated by Google) Every time I go to this unit, there are always only 2 cashiers and they make a huge queue, managers pay attention to this, I already give up several times to take the product because of the queues. (Original) Toda vez que vou nessa unidade, tem sempre apenas 2 caixas e que fazem gera uma fila enorme, aos gestores atenção a isso, já desistir várias vezes de levar o produto por causa das filas.

(Translated by Google) Great variety of items, but there is still a lack of organization of prices and categories, segregating each area of ​​the establishment, either with colors or signs with greater visual characteristics. (Original) Grande variedade de itens mas ainda falta organização dos preços e por categorias, segregando o que é cada área do estabelecimento, seja com cores ou placas com maior característica visual.

(Translated by Google) If I could give negative stars I would, terrible service from the cashier girls. (Original) Se desse para dar estrelas negativas eu daria, péssimo atendimento das meninas do caixa.

The store is closed, there are practically no employees, everything is out of place, two cashiers and a mile-high daughter, they are still asking to pay by pix instead of by card.

A small store with fair prices that sells a variety of things. Not much selection, but it's ok

The Del Rey store is run down, everything is very dirty, there's a long line, there's no supervisor, children and teenagers without limits cry and touch everything, they violate the merchandise, they've reduced the parts for clothes and toys, now they're reducing the chocolate part, it's worse than American Express.

(Translated by Google) I'm going to give 3 stars because I found the product I needed, mom, the vast majority of shelves were empty (Original) Vou dar 3 estrela pq achei o produto q precisava mãe as prateleiras grande maioria estavam vazia

(Translated by Google) Every day worse! Few products and only 1 box (Original) Cada dia pior! Poucos produtos e somente 1 caixa

(Translated by Google) The only thing I think is: why is it so messed up? But still worth going to buy. (Original) A única coisa que penso é: porque é tão bagunçada? Mas ainda vale ir para comprar.

(Translated by Google) Bad service but it's a big store with many options of what they always offer. There are no promotions like before. (Original) Atendimento ruim mas é uma loja grande com mtas opções do que eles sempre oferecem. Já não tem promoções como antes.

(Translated by Google) The queues at this store are always immense, only 2 cashiers working on a full Sunday with a full store. The priority cashier does not respect this priority because customers without priority skip the queue and they accept to serve while the queue with elderly people, pregnant women and mothers with babies are waiting. (Original) As filas dessa loja sempre são imensas, somente 2 operadoras de caixa atendendo em pleno domingo com loja cheia. O caixa de prioridade não respeita essa prioridade pois clientes sem prioridade furam a fila e eles aceitam atender enquanto a fila com idosos, gestantes e mães com bebês ficam aguardando.

(Translated by Google) Terrible. The second time I go to the American ones to meet a queue. In another unit, it was the same thing at the Anchieta mall! Huge store, a lack of management and customers leaving products at the checkout and leaving. (Original) Péssimo. A segunda vez que vou nas americanas um caixa para atender uma fila. Em outra unidade foi a mesma coisa no shopping Anchieta! Loja imensa, uma falta de gerenciamento e clientes deixando produtos no caixa e indo embora.

(Translated by Google) My friend was at the American stores at the Del Rey mall in Belo Horizonte, I asked him to buy deodorant for me, when he got there he found the product at the price of 6.99, he took the product and took it to the cashier, when making the payment the cashier said, 8.99 but he spoke, but the tag chews 6.99 she said the price was wrong on the tag, so he asked to speak to the manager the attendant said the manager was busy. I want to leave an alert for the consumer, the price that is on the shelf is misleading, you see the price and when you will pay is another, I have the footage that my friend did. I do not withdraw a star because it is not possible to withdraw there, because if I could evaluate for sure I would, zero star is zero note, super rude attendant. (Original) Meu amigo esteve nas lojas americanas do shopping Del Rey em Belo Horizonte, pedi a ele que comprasse desodorante pra mim, chegando lá ele encontro o produto com o preço de 6,99 , ele pegou o produto e levou ao caixa , ao fazer o pagamento a mínima do caixa disse , 8.99 mas ele falou , mas a etiqueta masca 6.99 ela disse que o preço estava errado da etiqueta, então ele pediu pra falar com o gerente a atendente disse que o gerente estava ocupado . Quero deixar um alerta para o consumidor, o preço que está na prateleira e enganosos , você vê o preço e quando vai pagar é outro , eu tenho a filmagem que meu amigo fez . Não retiro uma estrela pois não dá condição de retira lá , pois se eu pudesse avaliar ao certo daria , zero estrela é zero nota , atendente super mal educada .

(Translated by Google) I was at Americanas yesterday to buy a rotating electric toothbrush, unfortunately I didn't have a good experience with the service. The guy who answered me at the electronics counter stayed for more than 10 minutes insisting that I pay for the extended warranty or download the Ame app to buy. I didn't want to pay for the warranty, that the product could spoil, break... I said I just wanted to buy it and that's it.. Anyway, I think this insistence leaves a lot to be desired in the service, if the customer wants it well, if not, it's ok too. I only finished my purchase when his manager arrived and I told the manager that I didn't want to pay for an extended warranty, I just wanted to buy the product and that's it.. They should rethink this approach to customers.. (Original) Estive ontem na Americanas para comprar uma escova elétrica giratória, infelizmente não tive uma boa experiência com o atendimento. O rapaz que me atendeu no guiche de produtos eletrônicos, ficou por mais de 10 minutos insistindo para que eu pagasse a garantia estendida ou baixa o aplicativo Ame para comprar.. isso mesmo mais de 10 minutos, falei que não queria e ele insistindo perguntando porque eu não queria pagar pela garantia, que o produto podia estragar, quebrar... Falei que só queria comprar e pronto.. enfim acho que essa insistência deixa muito a desejar no atendimento, se o cliente quer bem, se não quer ok também.. Só finalizou minha compra quando o gerente dele chegou e eu falei pro gerente que não queria pagar por garantia estendida, só queria comprar o produto e pronto.. Devem repensar essa abordagem aos clientes..