We came to buy Timberland premium yellow boots(the most known ones). I ended up selecting those and 1 more pair of shoes and 2 sweaters. My wife also opted in for a pair of Timberland boots. However the yellow boots I originally came to buy had a shoe laces that are to short and you can't properly tie the shoes due to that. So I asked them to change the laces for longer one, which they did not have. Then I suggested to switch them with other shoes they were selling as those were longer, which they also rejected. As solution, they purposed to not tie the shoes all the way. I am not paying 220 euros for a pair of shoes that I can't even tie! So at the end, due to the staff being non-flexible at addressing the problem, we did not buy anything. Whoever runs the shop can judge if it's better to replace the laces and sell 3 pair of shoes and 2 sweaters or it's better to sell nothing and leave customers underwhelmed. Still I give it 2 stars as the items are in general nice, however Timberland has lost a strong promotor of the brand.

Friendly and patient staff :-) Thanks a lot!

Bought shoes here twice. The second time I returned them, because I couldn't figure out if they fit. I wasn't going to buy them initially because I thought they were too snug, but the staff told me to take them home and wear them for a bit. Took them home and put them on twice in my living room. Not for very long, but walked around a little in my flat. Obviously didn't go outside, since I wasn't sure, I was going to keep them. I decided to take them back, and had the worst experience. The man behind the counter first told me off for not wearing them for several hours, and then proceeded to pick pebbles out of the shoes and clean them in front of me for several minutes without saying anything. I told him, that I didn't wear them much and certainly not outside, to which he responded, I have to believe you but there are stones in them and they are really dirty, so.. obviously accusing me of doing so. Which makes me think that he was either exaggerating or they sold me used shoes. Then he asked for my card, which I thought was to transfer the money back, but he went out back to talk to his colleague (with my card) and then gave it back after he wrote details down from it. Then asked me to write my name on a post-it. Meanwhile taking several other customers and making me wait. I had to write my name again on the receipt and my address. Then he gave me the money in cash, so I have no idea what he wanted my card for. Am considering if I should block it. Giving two stars instead of one, because I had a good experience the first time I bought shoes there (and well, the shoes are great), but I have honestly never been made to feel worse or more uncomfortable about returning something. Especially considering they encouraged me to take them home.

Nice looking shop. Rich choice of models for both men and women

Poor service, the staff almost seemed bothered to assist.

Poor customer service: staff do not approach customers, give very little advice or even smile.

The absolute WORST shopping experience I’ve had in Germany to date. Was looking to buy a pair of boots suitable for January rainy weather whilst in Berlin. Literally was IGNORED for 30mins. Thought I’d just be patient and wait. One lady was serving one customer, but two other staff were just standing behind counter and/or doing minor adjustments to clothes hanging on rack. I’m Eurasian/Australian. Maybe they are racist?? But when I finally got someone’s attention after 40mins of trying shoes on (which weren’t the right size), eventually one sales staff gave me a matching pair of shoes in my size, then the three of them proceeded to chat behind the counter again. I was so annoyed, I went next door and purchased a pair of Geox boots for €200 instead. This is the worst service I’ve experienced in years. As an international traveller that likes to shop when I’m on vacation, this lack of service or bad attitude which I truly believe is racially based, is just unacceptable. Shame on you Timberland!!!

TIMBERLAND (Friedrichstrasse) is a rather small but well stocked brand showroom of the famous American lifestyle shoe brand. Staff doesn't speak German necessarily

Very friendly staff, a great selection of goods!😃

Friendly staff!

Did not find what I was looking for, but the service was excellent--very knowledgeable and friendly.

Looks pretty good, but no major discounts for xmas like in other places

Website said the shoe is in stock at the store, I go to the store and worker says it’s not in stock and doesn’t even check in the back or computer. It’s great to waste your time like that. Will never spend a single euro here.

Friendly service ✌️

They didn't have stock for the sizes of a shoe model that I liked first. Anyways, they have other likable models and I bought a pair of shoes and gloves. Ana, the store assistant, is deligent and informative, and she will get you what you want.