Considering the evening menu had a limited choice, its even more frustrating when certain items were not available. As for breakfast . . . The fried eggs were on the hot counter swimming in oil - very off-putting. Lift also not working for four days - i felt sorry for the older generation having to tackle the stairs. On the plus side, the reception/restaurant staff were always very friendly and polite.

We traveled 200 miles arriving at Braehead 4 minutes early for checking in....You are to early to check in we have a new policy. When eventually we got in the lifts didn't work, we were on the top floor anyway in the room we discovered air conditioning didn't work. This is all very disappointing considering the cost. Breakfast next morning outrageously disappointing, swimming in grease. What is going on. This all needs investigating by the appropriate authorities.

Stayed here multiple times clean and great location ,friendly staff they always remember me treat people so well great personal relationships made to feel welcome and relaxed. I travel a lot for work and always stay in premier inns this is the best and Ronnie the bar man is wonderful goes out of his way to ask you about your day and always has a smile.

Where do I start? Arrived and checked in no issues. Lift was broken, but was on the first floor so no issue. Disapointing the restaurant was closed so no meals available but there was somewhere else to go across the road. Room was fine - until the shower didn't drain and flooded not only the bathroom but soaked the carpet in the room when my child had a shower. Reported and was moved rooms - to the 3rd floor. Having to pack up and move rooms to the third floor at 09.30pm was not ideal, especially with no lift. Went down for breakfast in the morning to be told they were full and we couldn't get breakfast, so made arrangements to go elsewhere and less than 5 minutes later a table appeared. That was fine had breakfast and left for the day. Came back after a long day, climbed up to the third floor (still lift had not been repaired) to find out our card wasn't working so couldn't get into the room! Daughter went downstairs to get it fixed but came back up after 10 mins as nobody was there. (Staff were in the restaurant area but never took her on.)I went down and straight away somebody came and fixed it. Just on the whole - worst Premier inn I have ever stayed in, standards you would expect from travelodge but not premier inn. £219 for 2 nights stay with breakfast to have showers flooding, lifts broken, no meal options was just a joke. Definitely wouldn't stay here again.

Very friendly helpful and couteous. Enjoyed my stay would book again.

Has everything you expect from Premier Inn but the A/C doesn’t work. Instead, they put a fan in the room and we came from a culture that believes fans might get you the flu especially when you get direct cold airflow in a hot environment. We tried to open the window but the noise from the highway was so loud! There was no bathtub in the bathroom which was not Premier innish! Summer of ‘23

Stayed here for work, hotel set on its own but has a thyme restaurant. Front desk not overly friendly, rooms dated and air conditioning does not work, handle and lock on toilet door missing. Service in restaurant friendly but quite slow. Usually stay at travelodge but thought it would be better but wasn't

Pleasant stay staff very friendly and accommodating. The rooms clean and comfortable sleep. Special mention for Ronnie bar manager is an absolute legend, clean bar and attitude amazing Barry

Not unusual experience given other reviews on here. Heating system in this new building doesn't work, according to staff, hasn't worked for four years. A 'temporary' radiator is supplied to you. It works well, but if you are allocating a room with a 'work-around' solution, have it warm and welcoming for guests arriving. Ours was freezing cold on arrival. Again, common to a lot of Premier Inn rooms and reviews, the shower head lets some of the water out of its seals, meaning low water pressure for you to shower in. This is disappointing as its a cheap, quick and easy fix. Room 15.

Amazing staff at a lovely hotel. Our holiday started badly (when I took ill on the journey) and ended badly (when my daughter took ill as I got better) but the staff were incredible. Toast, cups of ice and fans were offered, clean towels and bedding were on hand when we needed them and always with a kind smile. We would recommend the family feel that this hotel offers, while still with the corporate perks you expect from the Premier Inn brand. We will definitely be back, and hopefully next time we will be able to explore more than a mile radius from our room... but as locations go, in an emergency there was nothing wr couldn't get within a 3 minute drive!

Clean and comfortable premier inn. Located near braehead and near the motorway so good access to other areas. The rooms were standard for a premier inn. The breakfast was really good and would recommend if staying there. Please note, there is no heating or air conditioning in any of the rooms. If hot weather, the room can get quite quite uncomfortable. They have a plug in heater in the rooms for when it is cold.

Staff are lovely, professional, helpful & friendly BUT no working air-con in bedrooms! There are fans! Handy for Braehead shops & Queen Elizabeth hospital.

Rooms are still very warm despite having a fan in them. The air chiller unit (air con) wasn't turned on despite the record high weather. The shower head leaks everywhere due to failed seals, the media connection panel for the TV isn't connected to anything so essentially useless. Otherwise it's a really nice stay and friendly staff.

Hotel rooms have no air con. Apparently has not worked for 7 years. If you open the window you hear the noise from the motorway passing immediately next to it. Terrible nights sleep

Family have stayed here a couple of times recently. Rooms are great bar staff and sevice is great but the food situation was a joke. First time there was no chef, second time at 6.00pm could not take us until 6.45 which wasnt a problem ( even tho there were less than five tables taken) but we were told there was no steak no broccoli and only one portion of fish! Mind you we had a lovely meal at the Steam Wheeler both times

Great hotel, has everything you could need, the little shower cubicle was good instead of the usual having to climb in and out of a bath! The lifts were broken so we had to climb the stairs to get to the 3rd floor, that can't be helped and it's not the end of the world- it was explained by thr receptionist and she did apologise Rooms have hairdryers in! Yay! The staff member who checked us in was so nice and chatty, she was welcoming and explained everything we needed

I'm a big Premier Inn fan but this particular hotel is probably the best one I've stayed at for the below reasons. 1. All staff were amazing, incredibly helpful, polite and nothing was too much trouble. 2. Food in the restaurant was an excellent standard, literally every meal we had was top notch so big shout out to the chefs and catering team 3. Location was great and excellent base for us to explore Glasgow and surrounding areas. Thanks

I have stayed in Premier in Braehead for work. You always know what you are getting with Premier Inn. Super comfy beds, clean rooms, and good food. I have to say this has been one of the best stays I've experienced in a long time. All staff here has been absolutely amazing, very friendly, and attentive but bar man Ronnie has topped it all. He is great asset to the company. He has a great banter with the guests and he proper looked after me while I was here. Definitely made my 10 day stay a lot more enjoyable and fun

Couldn't fault the staff - all those that we came across were really lovely, friendly & helpful, even arranging a taxi to take us into the city centre. We discovered our room had no remote for the TV - a member of staff had to "borrow" one from another room. We later discovered the kettle was also missing from our room & again had to ask for one at reception. Our room was on the ground floor - the flooring in all the corridors from reception to our room & the floor actually in our room made a very strange crunching noise (like someone walking through deep snow!) We could even hear the people in the room next door crunching across their floor. However, our room was very clean & was well lit (important for putting makeup on) in comparison to most other hotels we've stayed in over the past few years.

Good room with shower but lots and lots af loud road noise. No air con but fans provided, I did not use them though as they were very dusty the control panel doesn't work but there was a free standing oil radiator in the room for winter use. Duvet far to thick and heavy and creeky bed, sounded broken

No Air Con in the middle of a heat wave. We're just given a slip with details about the hotel on such as breakfast times etc, and there was one small line on the slip stating that there was no air con at the hotel. Reception didn't bring it to our attention as they should have done considering how warm it was. We hadn't seen the one line on the slip we has been given and so my wife went back downstairs to query why it wasn't available, she was greeted with "you have been told". If she meant that we had been slipped a small piece of paper with our key card whilst there being absolutely no mention of it at check in, then I guess she was right and we had been told. There was a small fan in the corner of the room, this was nowhere near big enough for our family room and hardly made any difference to the heat. We all had a terrible night sleep, as the hotel probably knew we would, but there was no acknowledgement of how poor this is. This was the first night of our holiday before flying out from Glasgow airport the following today. Flight days can be long tiring days and so it had been important to get a good night's sleep. We didn't and so it had a real impact on the start of our holiday. Second gripe, wouldn't let us borrow a corkscrew for the bottle of wine we had for the room. The bar said they don't have them.... a bar doesn't have a corkscrew, I'm not buying it. We had to go into the nearby pub and ask politely and they couldn't have been more helpful. Third gripe, the breakfast was terrible. The day before we'd had to book and pay up front for breakfast, when we turned up at 10:20 there was only one other person in there. We had to wait to be seated as the waitress was more concerned with redressing the tables for lunch. Eventually the receptionist had to go and ask her to seat us. The orange juice was room temperature, they had no white bread, the food had been out since I don't know when and was all dried out. The fried eggs were almost plastic. The hash browns were sitting in a pool of grease. The beans had congealed and when we asked for scrambled eggs they came in a bowl that had an inch of eggy water at the bottom so you can imagine what that tasted like. Breakfast is advertised until 11am however at 10:40 all had been cleared away and we were having to ask for things to be brought back out as we hadn't finished. If you want breakfast to finish at half 10 then advertise it as such. On checking out we waited at reception for 5 minutes to raise our concerns, but no surprise we were avoided so we left thinking it would be more valuable to tell other people thinking of stopping there than the hotel itself, who clearly don't care anyway. Will never go again and will probably not use Premier Inn again just because of how angry we are at how poorly we've been treated.

Great customer service staff always happy to help nice selection for breakfast including full breakfast. Room was nice lovely view from window and short walk to Braehead shopping centre. Unfortunately the heating system was broken so had electric heater and shower head could do with being replaced as leaks pillowsabit hard than previous stay . Other than that I enjoyed my stay and will be back

Super good family room for a family of 5. Usually when we book a family room with a baby cot, it becomes very small and no room to move around. But this branch gave us a super big room. We were 5 people in the room 2 adults, 2 teenagers and a baby. Air circulation was very good and the staff were friendly.

Location is good. Room was fine. Quite big. Our room overlooked the Steam Wheeler, which is really handy for food. I do feel there's a wee lack of cleanliness at Premier Inns. This time there were some sticky labels from the previous occupants on the floor. Noticeable immediately upon arrival, so cleaners should have noticed them! Last time it was empty bottles on floor! All in all, the location was the reason we booked, and it served us well for a night. The entrance did feel like checking in to a hospital 🤣

Pleasant stay. Staff helpful & friendly. Shower room modern & very clean. Breakfast service is lovely, good variety of food, juices. Food is fresh & frequently replenished. Evening meal is ok, meal deal is good value. Good location for getting around, usual type of location.

All the accessible rooms have twin beds, they were all taken when we booked so we had to have a standard room. There was a shower with a low level shelf/seat which was just about usable. All the staff were very friendly and we enjoyed the food very much. After leaving the hotel on the second day all the disabled parking was taken on our return, and only one vehicle displayed a blue badge which was very annoying. We didn't complain, we just parked around the back of the hotel.