1/5 Cassie A. 6 months ago on Google
**EDIT**
Since
posting
this
review
I
was
contacted
by
the
Venue
Manager
personally
who
was
not
only
apologetic
but
empathetic
and
listened
to
my
experience.
She
did
not
hesitate
to
offer
any
means
possible
to
make
amens
and
went
above
and
beyond
to
ensure
we
felt
validated.
I
will
visit
again
now
and
I
have
been
assured
that
our
experience
will
be
much
better,
so
this
I
look
forward
too.
We
were
very
excited
to
visit
this
iconic
distillery
and
enjoy
an
afternoon
in
the
sun
with
the
family
and
a
glass
of
gin.
But
this
is
not
what
we
experienced.
We
were
told
that
the
beer
we
requested
was
an
empty
keg
and
had
to
have
cans
instead
as
it
would
be
two
hours
until
the
keg
was
cold.
The
cans
we
were
given
were
warm
so
first
beer
was
not
enjoyable.
Then
after
we
ordered
meals
two
of
the
6
people
received
their
meals
30
minutes
before
the
rest.
There
was
zero
table
service
and
glasses
and
rubbish
piled
on
the
table
even
though
we
were
told
it
was
table
service.
One
person
who
received
their
bowls
of
chips
received
it
cold
and
then
waited
the
half
hour
for
a
fresh
bowl.
Very
disappointing
for
a
lovely
day
for
a
family
outing.
We
had
every
intention
to
purchase
some
bottles
of
gin
but
after
what
we
experienced,
we
purchased
from
BWS.
Terrible
table
service,
poor
food
quality
and
not
good
enough
to
have
warm
beer
on
a
hot
November
day.
Will
not
visit
again.