1/5 V 10 months ago on Google
I
absolutely
love
the
decor
and
all
around
vibe
and
always
prefer
to
support
local.
This
was
my
second
time
coming
in
this
week.
First
time
no
complaints,
coffee
was
good
and
no
issues
with
service.
Went
in
again
yesterday
with
two
friends
for
afternoon
coffee
and
baked
goodies.
Kylie
took
our
order
and
I
asked
for
my
standard
Caramel
latte
extra
shot
(iced)
that
I
have
consistently
been
drinking
for
the
last
10
years.
Drinks
came
out,
I
had
a
sip
and
mine
was
clearly
missing
the
Caramel.
Noted
that
it
was
correctly
written
on
the
side
of
the
cup,
but
no
big
deal
mistakes
happen.
It
was
not
busy
at
3PM
on
a
Sunday
so
I
quickly
popped
up
to
the
counter
to
ask
for
another
pump
of
Caramel.
The
other
gal
said
sure
no
problem
do
you
want
the
drizzle
I
said
no
just
another
pump.
She
grabbed
the
bottle
to
add
another
pump,
but
it
was
completely
empty.
That's
when
Kylie
said
I
didn't
charge
her
for
the
extra
pumps.
I
said
extra
pumps,
there
isn't
any
Caramel
to
be
tasted
as
is.
Kylie
rudely
said
there
are
already
3
pumps
and
I
need
to
charge
you.
I
said
I
don't
taste
a
single
pump
never
mind
3
pumps
and
I
pointed
out
that
the
bottle
is
completely
empty
and
Kylie
proceeded
to
argue
that
my
3
pumps
is
why
the
bottle
is
now
empty
and
then
just
stared
me
down
while
I
stood
there
in
complete
disbelief
that
she
was
trying
to
double
charge
for
something
that
wasn't
correct
in
the
first
place.
Since
I
was
being
refused
what
I
had
already
paid
for
I
then
requested
a
refund
on
my
drink
and
Kylie
said
it
was
not
possible.
I
then
suggested
she
take
the
extra
pump
out
of
the
tip
I
left
and
Kylie
just
stared
me
down
while
saying
I
don't
know
what
to
tell
you
ma'am.
The
other
gal
returned
with
the
bottle
of
Caramel,
said
no
problem,
added
3
pumps
and
that
was
the
end
of
it.
We
walked
straight
out
after
intending
to
dine
it
and
unfortunately
Kylie's
attitude
and
terrible
customer
service
completely
ruined
the
experience
over
a
trivial
mistake
that
took
seconds
to
rectify
and
she
will
be
the
reason
that
we
don't
return.
Took
a
sip
of
my
iced
Caramel
latte
and
hey
it
tasted
as
it
should.
A
quick
scroll
through
the
low
reviews
and
Kylie's
name
appears
a
few
times.
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