Very disappointing. In Reno for Hot August Nights and wanted to do something fun and a little unusual with local friend and my grandson. Previously enjoyed axe throwing in Roseville, CA, with each pod equipped with overhead computerized displays, safety features like iron mesh curtains between each target and stable barriers between thrower and the rest of the group. This facility was dirty, and equipment for many other “adventures” was propped up against other walls. The throwing equipment was sub-par and actually dangerous with no iron mesh between each pod and no separation between thrower and rest of the group. Many axes of various sizes along with knives and other throwing objects, but they were all dull and many chipped. The attendant instruction displayed no expertise in throwing, and while he was in another area of the building, only returned to let us know our time was nearly up, then again at the stroke of one hour. The cost of over $100 (including a “booking fee) for three people was simply not worth it.

Rude on the phone got hung up on numerous times. Poor customer service. I went there for a paint splatter room in which l purchased for a friend's birthday. The cost is over $100 you get 2 canvases and paint brushes and are put in a stuffy room the size of a closet no AC. You can splatter paint on a canvas or the wall which is already completely covered. The place smells like dirty shoes that they keep in the back room for the other smash room. It is a dirty facility with poor customer service. Save your money or go to Legends if you want a puzzle room.

We went on The Legacy challenge this time. John (our instructor/guide) did an awesome job at getting us pumped for the escape room. We finished it with 1 minute remaining. Whew. Definitely a thrill specially getting all the pieces together and figuring out the clues...even more so when struggling to do so. I would highly recommend anyone and everyone to go. Family fun (we took our kids). Next on the list is axe throwing.

Went here for a rage room and neon splatter room with my family for a birthday. The gentlemen that were there helped us organize and get our brought supplies into the rage room and had it setup for us. The absolute funniest activity we have done in a while they also had some more tv's for us to smash even when we ran into a hiccup they went above and beyond with there job they deserve to be payed well. Thanks for the fun experience.

This place was fun. Big/Small room but we made it fun for Nerf wars airsoft. Customer service was great and helpful.

Booked for husband and son for Father’s Day. Rage room experience was extremely disappointing- small dark room with 10 mini mason jars to break along with an old elliptical already clearly beat to a pulp and a previously destroyed plasma tv- pretty sure those particles are not to be inhaled.. employee was unaware how to get any music to play. Poorly managed business. Waste of time and money.

This place was so much fun! My boyfriend and I did the Splatter Paint Room as well as the Nerf War and both were incredible. The staff were amazing and very patient with all our questions. Can't wait to go back again!

The rage room was awesome! It was perfect for any pent up negative energy. Max had great customer service and was so chill! It was great that we could bring our own items in to smash too. We will be back!

Over priced. Not worth the cost. We still had 20 minutes left and we solved the room. We have done so many other escape rooms which are worth the money. I wouldn't refer people to this place.

Very unfaithful company! I recently had an experience with them on 2/23/2023 that left me feeling extremely disappointed and frustrated. While the experience itself was fun, I was charged twice on my credit card and Groupon, despite being assured by staff during my visit that this would not happen. When I called the company one week later to request a refund, I was met with an unhelpful corporate response and ultimately refused a refund. This is simply unacceptable and shows a complete lack of integrity and customer care. The poor customer service I received has left a bitter taste in my mouth, and I would not recommend anyone to use this service. The company's policies and behavior are unfaithful and do not prioritize the needs of its customers. In conclusion, while the experience itself may have been enjoyable, the double charging and subsequent refusal to refund has left me with a very unpleasant overall experience. I strongly suggest anyone considering using this service to look elsewhere and avoid the poor customer service that I received.

I had such a good time trying to breakout of the Jungle room….beautifully done and our host Nicole was great! We definitely will be returning to do all the rooms.

Went about a week ago and Jen was amazing! Had such a good time and made my Reno trip that much better! Definitely recommend rage room!

How do you call a NEW customer the day before their son's 10th birthday and say there is a problem...The reservation we made 2 months ago has been cancelled because they recently booked a private party. They wanted to reschedule the event, but what they don't realize is that there are 8 families involved and we were able to get all the kids out of school early to to been there on time...Yeah, let's just reschedule. Maybe while they are rescheduling, they can change our son's birthdate was well. IT COMES DOWN TO MONEY OVER CUSTOMER SERVICE. GOOD LUCK IN THE FUTURE.

Let me preface this by saying I’ve only done the escape rooms and not the other stuff. With that being said, I’ve done close to 80 rooms, and the 3 I’ve done here have all be horrible. The GMs do a pretty decent job all things considered but the rooms are in disrepair, things don’t work, they look like they were thrown together in a week, they’re not immersive, the puzzles aren’t intuitive and were just disappointing in all regards. There are so many better rooms in town, and it worries me to think people could play these games and think this is what an escape room is. For additional context we did the Jungle Safari, The Legacy (before it was replaced) and Secrets of the Master, Secrets was the best but was still very lacking quality wise. Jungle Safari was the worst, the props were very cheap, and the room looked like it was thrown together in a week. In conclusion, Brainy Actz may have decent other activities, but their escape rooms aren’t worth your money.

Small place the Rage Room was just ok they do not provide a good assortment of things to break basically small bottles and other objects that have already been pulverized how fun is that?? They Need To UP Their Game For The Hefty Price They Charge You That Is Just My Two Cents Anyways.

Went here with 4 adults and had a great time with The Master escape room! The clues were designed well - not simple but easy enough to keep it interesting. Our host was awesome! The only criticism I have (and the loss of a star) was that some of the items in the room felt like they hadn’t kept up maintenance (broken magnets, time clock didn’t work etc). Other than that, great concept and the actual escape experience was fab.

So much fun! We came with with family that was visiting as we thought it would be a fun activity to do together and it exceeded our expectations! We did the Secrets of the Master escape room and had a blast! Everyone in the group got to participate in solving the different puzzles, it really took all of us working together, and we completed it within the hour, with some helpful hints from our wonderful host, Lee. I'm looking forward to going back to the other puzzle rooms and the other fun activities we saw like the archery, nerf wars and splatter paint. Although the rage room and axe throwing looks interesting too!

We were allowed free rein in the nerf war room. The lights, fog, snow and sound was fun to create more of an experience. The only down fall was that many of the guns jammed and were not usable. We found ones that worked and had a great time just the same. We would totally go back !

Okay, this place had great reviews….I now realize that it’s for everything EXCEPT their escape rooms. We did two rooms this evening “secrets of the master” and “Lost Jungle Safari”. We consider ourselves escape room experts and have done all the rooms in this area. Please take my advice and save your money this place was AWFUL. Let’s start with the jungle room…terrible, very cheaply designed, not immersive AT ALL…there is a random office desk in the middle of the jungle etc. really terribly done, none of the puzzles were intuitive and none of the automated functions of the room worked in fact the “hidden” door to the next room was not only NOT hidden, it was partially opened and we were told by the game master to just pretend we don’t see it. I could go on but instead we will move onto the next room “secrets of the master” talk about cheesy and thrown together… most of the automated things again didn’t work and we were able to escape the room without solving some of the puzzles because the automated lock on the safe and laser light aren’t working so the game master just manually bypassed us through it. We spent $100 per room and I want a refund the ONLY good thing about this place were the very nice female game masters, they apologized profusely for how janky the rooms were. Best rooms in town are Keystone Escape Games and they are cheaper!! GO SOMEPLACE ELSE if you are interested in trying escape rooms for the first time because this place will make you never want to do another room.