1/5 Jamie M. 1 year ago on Google
BEWARE:
We
were
so
excited
to
try
this
companies
products.
Our
order
arrived,
we
opened
it
up
and
lo
and
behold
the
bag
of
flour
was
open.
We
contacted
the
company
and
provided
pictures
of
the
opened
product
and
were
told
by
Felix
Hart
-
"Just
as
when
you
always
see
some
flour
on
the
grocery
store
shelf
in
the
flour
section,
flour
bags
are
not
sealed
by
design.
They
always
leak
to
some
degree
and
are
easily
ripped.
Any
flour
spilled
in
the
food
grade
liner
is
perfectly
safe
to
consume.
Let
us
know
how
much
flour
you
lost
and
cannot
recuperate
and
we
will
happily
compensate
you
for
it."
My
first
reaction
was
shock
and
disbelief.
Consume
opened
flour
products!
Or
any
food
product
for
that
matter!
Were
they
serious?
Later
that
evening
when
we
disposed
of
the
product,
we
removed
the
so
called
food
grade
liner
(very
thin
plastic
bag),
and
noticed
it
had
also
ripped
in
3
different
places.
We
had
asked
for
a
refund
or
preferably
a
replacement
upon
returning
the
bag
that
had
arrived
already
opened.
We
were
not
seeking
anything
for
free,
just
what
we
had
paid
for.
An
unopened
bag
of
flour.
No
such
luck.
As
per
their
reply,
"they
would
only
compensate
us
for
whatever
product
we
couldn't
recuperate".
It
is
truly
hard
to
believe
that
this
company
believes
it
is
perfectly
alright
and
perfectly
safe
to
consume
ripped
and
opened
bags
of
their
product
when
it
arrives
at
your
doorstep.
This
truly
makes
me
wonder
about
the
hygienic
processes
in
their
facility.
All
I
can
say
is
"buyer
beware".