Bill's Westfield White City Restaurant image

Bill's Westfield White City Restaurant

Restaurant Cafe Breakfast restaurant Hamburger restaurant Brunch restaurant Lunch restaurant British restaurant

Contemporary European chain dishing up separate breakfast, afternoon tea, lunch and dinner menus. People often mention good, service, staff, breakfast, nice, friendly, great, atmosphere, Great, burger,


Address

Westfield Shopping Centre, Southern Terrace, Ariel Way, London W12 7GB, United Kingdom

Website

bills-website.co.uk

Contact

+44 20 8054 5400

Price rating

$$ $$

Rating on Google Maps

4.40 (4.1K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 AM to 10 PM
  • Wednesday: 8 AM to 10 PM
  • Thursday: 8 AM to 11 PM
  • Friday: 8 AM to 11 PM
  • Saturday: 8 AM to 11 PM
  • Sunday: 9 AM to 10 PM
  • Monday: 8 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: good (44) service (30) staff (22) breakfast (18) nice (18) friendly (18) great (17) atmosphere (15) Great (15) burger (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 fatemeh k. 4 months ago on Google • 42 reviews
    I have been to different bill’s locations mostly for brunch and every time it didn’t satisfy me . The price is quite not matched with what you eat. The pancake is good portion comes in 2 stacks of pancakes with some berries and banana. Can be better if has more fruits on top. The butternut squash breakfast is more bread than feta and butternut squash. But the taste is good. The calamari for the starter is very nice and crispy and a very good portion to share even the small one. Coffees are very small cups and not very good taste. Staff are very friendly and good but the kitchen is not very flexible in changing food options if you want to substitute anything.
    2 people found this review helpful 👍

  • 3/5 Caroline F. 3 months ago on Google • 280 reviews New
    Visited recently for brunch with my family. We were seated quite quickly, and the service was pretty good (depending on who you spoke to/were served by) but the food was disappointing and pretty average at best. I ordered the pancakes - which were good, but I would have preferred more fruit toppings and some extra maple syrup on the side. My son had Bill’s Big Brunch - which wasn’t as “big” as it sounded on the menu. The majority of the plate was filled with the rosemary potatoes (which were dry) and the toast. There was only one very tiny sausage, and they forgot the black pudding, which we had to ask for twice. My son commented that although his breakfast tasted okay, it wasn’t hot. I had quite high expectations and was really looking forward to eating here, but I don’t feel the quality of the food justifies the prices. Disappointing.
    1 person found this review helpful 👍

  • 2/5 Ioannis A. 1 year ago on Google
    I am putting two stars only because the service was excellent and the place was nice. Food-wise if you are hungry, stay away. Everything was feeling so premade. We had with a friend Caesar's salad which I honestly believe was one of the worst I ever had. The chicken was so dry that it was impossible to chew. The two burgers we had were nothing but mediocre. The burger itself was premade, and the feeling was like someone heated them in a microwave. Even the potatoes had the same feeling.
    2 people found this review helpful 👍

  • 5/5 Abdelaziz A. 3 months ago on Google • 6 reviews New
    Food was delicious!! Service was amazing! The branch manager is superb, true gentleman and very helpful. Thank you so much Mr George for the amazing experience!
    1 person found this review helpful 👍

  • 5/5 Ellie L. 2 years ago on Google
    Very tasty burger and Chips. Friendly Customer service and very polite staff I love having a Cocktail 🍹Drink 🍸
    1 person found this review helpful 👍

  • 4/5 Syd E. 1 year ago on Google
    I thought Bill’s were all awful… I was kinda wrong. The decor is really cool - almost 1920’s art Nouveau - but don’t look too close, the plants are plastic and it’s in a mall - but the food is quite good and the lighting is lovely. The service is very slow weekday 12-2pm, it took me 20minutes to get a drink… but it’s not so bad for good selection, good atmosphere and decent food.
    1 person found this review helpful 👍

  • 5/5 Luxi X. 7 months ago on Google
    We had a lovely experience here. It's my first time at a Bill's in London and it was definitely worth it. Feels miles away from the suffocating chaos of the Westfield's food court. Decoration is beautiful, food was delicious, and everything was made all the better by Amelia. She was incredibly friendly and helpful, checked in on us attentively and made the best recommendations. Will be going back!
    1 person found this review helpful 👍

  • 2/5 Doudeh 3 years ago on Google
    The pancakes tasted nice but were stodgy and the maple syrup tasted weird. The cappuccino was nothing special.
    1 person found this review helpful 👍

  • 4/5 Anne S. 3 years ago on Google
    Great, fun place to eat. Really enjoy it.
    1 person found this review helpful 👍

  • 5/5 Shenny P. 3 years ago on Google
    Great staff Amazing food Made my birthday celebration even more special
    1 person found this review helpful 👍

  • 5/5 Sapan G. 2 years ago on Google
    I have been to Bills Westfield many times now for Breakfast. It is my favorite Bills (and I have been to 7 different ones). The ambience is really good. Clean and shining. Servers are fantastic- like in any other Bills. Food is great. I enjoy my garden plate breakfast. Coffee is good. I'll certainly come here many time in the future as well.
    1 person found this review helpful 👍

  • 2/5 Dee 2 years ago on Google
    I was excited to go to bills for breakfast. The interior is so gorgeous. But was disappointed by the food. The Eggs & Avocado on toast tasted bitter. And the English Breakfast was cold, sausages were terrible and stale! The pot of tea also only had 1 tea bag inside which meant it was very weak. Every other place I’ve ordered a pot of tea it always comes with a minimum of two bags if not more. The Latte was quite a small cup. For a place like Bills they could do better for sure when it comes to the quality of their food.
    1 person found this review helpful 👍

  • 5/5 Mari M. 2 months ago on Google • 60 reviews New
    The food is amazing I loved the meal and the waiter was very nice and accommodating, the fondue in bread is very nice. Will return again with friends next time.

  • 4/5 Manali K. 2 months ago on Google • 60 reviews New
    I loved the ambience when I entered in the cafe ☺️ the staff were really good and friendly. I ordered sweet potato fries, chicken dumplings and chocolate brownie with ice cream , everything was good 👍 Sweet potato fries didn’t have rock salt but it had roasted rosemary leaves which tasted really nice. Still I would prefer some salt. Loved the dumplings 🥟 😍 I would have appreciated if they had got brownie at the end so it didn’t melt much. I will visit again for sure.

  • 4/5 Amanda M. 2 months ago on Google • 31 reviews New
    Bills restaurants offer a solid British dining experience, especially for breakfast and brunch enthusiasts. Their menu excels in delivering a satisfying classic English breakfast, making it a cost-effective choice among chain restaurants. The option to go for the full English breakfast adds a variety of traditional elements to the experience, enhancing its appeal. Additionally, the Eggs Benedict are consistently well-prepared and flavorful, providing a tasty alternative. Bills strikes a good balance between classic and diverse breakfast options, making it a reliable choice for those seeking a straightforward yet enjoyable meal.

  • 3/5 Bee 7 months ago on Google • 22 reviews
    Food at Bill's is pretty mediocre for the price you are paying. Ordered the eggs Benedict Royale, at least the eggs were poached properly! Coffee here is just meh...I don't think they have a proper coffee barista as the cappuccino seemed to have come out from those instant coffee machines. We didn't have a reservation and thus were sat at the back of the restaurant - took a while for the waiter to come around. Assume you would get better seating if you booked!

  • 3/5 Noor R. M. 2 months ago on Google • 14 reviews New
    Can’t fault the service, very friendly staff. I know it’s next to Westfield but I still think it’s overpriced for what it is. The fruit pancakes were filling but could have done with more maple syrup, perhaps in between layers or simply on the side for us to pour, as some brunch places do. They started to get very dry when you finish the top two layers. I asked for extra vegan sausage on the side expecting it in twos, again as a lot of brunch places i’ve been to do, but it came as one small sausage for 1.95. Slightly ridiculous in my opinion. Halloumi fries stated to come with spicy honey but came with some ricotta dip. I mainly wanted it for the honey. The ‘tropical’ smoothie I thought would be handmade tasted like it’d come out of a bottle. Payment was nice and easy though through a QR code, everywhere should have it like that.

  • 5/5 Theo W. 1 month ago on Google • 8 reviews New
    Tolles Restaurant, tolle Atmosphäre. Der cheesecake pot war ein Abenteuer, habe noch nie ein so raffiniertes Dessert gegessen. Hundefreundlich noch dazu, mit Kleinigkeiten, wie Eis für den Hund (leider bei unserem Besuch nicht verfügbar 😔) Besonders hervorheben möchte ich Alexandra ;), die nach der Essensbestellung selbstständig in der Küche nachfragte und meiner Frau dann ein besseres Gericht empfohl, was alle Erwartungen übertraf. Vielen Dank.

  • 5/5 Dannie B. 3 months ago on Google • 6 reviews New
    We were served by Asma on New Year's Eve and she was truly a delight! Great customer service, was very attentive and recommended a lot of good food choices! The food we had was really tasty and the drinks were good and strong - even the chairs were really comfortable! I had the BBQ bourbon burger and the brownie for dessert and would definitely have them again!

  • 5/5 Victoria D. 2 months ago on Google • 4 reviews New
    Asma was lovely! So helpful and attentive! Food came our so quickly and everything was delicious. We had the seafood linguine and a burger with a couple of mimosas. The cinnamon doughnuts are a must, so moreish!

  • 5/5 Bethany L. 6 months ago on Google • 3 reviews
    Our experience today was really good. I was eating with a coeliac and the gluten free options were amazing and had lots of choice. Both of our dishes tasted amazing, the rosemary fries were also yummy. The staff who served us were very attentive and friendly making us feel welcome, they were also very helpful in assisting with gluten free options and further questions we had. Our main server was Iulia. The experience was great and we hope to come back soon.

  • 4/5 Darren C. 2 years ago on Google
    One of the best typical brasserie cuisine restaurants

  • 3/5 Review K. 2 years ago on Google
    Staff were friendly and speedy. Food was average at best. Kids didnt like the MAC n Cheese - i tasted it was not great. Steak and Eggs was very average - but thats my fault as its a minute steak and i should have known that. Hallumi burger seemed to go down well. As my gran would say "as long as the little ones are fed quick and easy - thats the job"

  • 5/5 Khaled S. 3 years ago on Google
    The lebanese guys have attitude problem.

  • 3/5 Tubagus R. 2 years ago on Google
    Still the same atmosphere. Nice place to have friends and families catch up. Had calamari rings, like the cut chilli garnish, but batter is too thick for my liking

  • 5/5 Ben L. 2 years ago on Google
    Great location. Inside is very well air-conditioned during the heatwave. Burgers are great snd service was very friendly.

  • 5/5 Rae W. 2 years ago on Google
    We had a lovely breakfast here. Loved the atmosphere inside the restaurant and the variety of meat, veggie and vegan breakfasts. They were also considerate of any allergies and the waitress was very helpful. The granola and yoghurt was very filling and delicious 🙂 I would definitely recommend.

  • 5/5 Salma H. 2 years ago on Google
    Can’t fault the service or the food. The staff were friendly (especially with the little one) and food was decently portioned and fresh. The restaurant was generally clean and sanitised with sanitisers on every table. Tables had a good distance between them so accommodating those that may still be observing the social distancing (which I found very comforting). We will definitely be back for another early breakfast for a day out in Westfield.

  • 5/5 Samiyah N. 2 years ago on Google
    Excellent service and beautiful decor. I ordered the fish and Chips with Calamari- served with feta and minty mushy peas. Tasted wonderful, not too greasy and overpowering. I also wanted to try the warm triple chocolate brownie which went down a treat! The actual brownie was soft and gooey and the chocolate sauce that accompanied it was not overpoweringly heavy and well balanced. I would definitely go again. They have a variety of vegetarian and vegan options for breakfast, lunch and dinner

  • 3/5 Adie C. 2 years ago on Google
    We came here for a post-cinema meal. It was distinctly average. My buttermilk chicken burger had absolutely no flavour to it, unfortunately - some seasoning was sorely needed. Fries were nice though. Ultimately Bill's for me is fine for a last-min unplanned meal but not somewhere I would choose for a special occasion.

  • 5/5 Samuel T. 3 years ago on Google
    Came here with my girlfriend on Friday and was instantly welcomed and given a seat. The staff were friendly and gave great advice on food... We had an amazing fake chicken starter that was so tasty, and I was convinced was real chicken! Overall I would seriously recomend here for it's atmosphere, food and staff. Thanks!

  • 4/5 Vanessa A. 2 years ago on Google
    Nice place for Lunch. Decor was nice n unique. We sat outside but had to move due to the breeze. Set menus available. Great range to choose from. Some staff miserable as if we forced them to work there. Who knows, maybe one of those days!!

  • 5/5 Paula Guerra C. 1 year ago on Google
    Good as many of the restaurants from this chain. The food was delicious, the restaurant is clean and the service is very good and attentive. Totally recommend the eggs Benedict but also, avocado sordough or any burger. The fries are exceptional! Will be coming back.

  • 4/5 Yy 2 years ago on Google
    Had a great catch up with some friends for lunch here. We didn't book in advance and had a little wait for a table of 3 which wasn't too bad but the waiting area isn't big so we were standing outside. We eventually were seated by a sofa table by the door, not the greatest of spots. Maybe this is the real waiting area but they were using it as a space, not sure. The sofas were stained and quite dirty so that was a bit gross. I had a cappuccino which was great, the fish pie was also very good. I would say that the Steak & Eggs were not the best, the waitress even asked me how i wanted my steak and i asked for Medium rare of which the steak came out as well done. The steak itself was super thin so i think they don't really have any control over how well its cooked , why ask then? That was a bit disappointing. Otherwise great atmosphere, took a while to get our bill as the waiters we asked were really busy and i think forgot twice about what we asked for.

  • 5/5 T F. 1 year ago on Google
    Great food, great staff and great atmosphere. Portion sizes are decent, and it actually tastes as good as it looks. Desserts were heavenly. Great modern look to the restaurant, and the toilets were very clean too which tells you a great deal about the place. Definitely recommend.

  • 5/5 Andy P. 2 years ago on Google
    Had dinner with a group of friends and thoroughly enjoyed the experience. Helpful and friendly staff, lovely food and a great selection of wines, cocktails and food options. Great atmosphere and decor. Very well priced food too.

  • 4/5 Amit 2 years ago on Google
    Service polite and friendly but slow... Food lovely, better vegetarian options would be nice, too many establishments think vegetarians want vegan food. Fantastic atmosphere

  • 4/5 Shania D. 1 year ago on Google
    Lovely service from the young guy ( didn’t get his name unfortunately) he recommended the strawberry margaritas and I could actually taste the tequila. I ordered the calamari and flatbread which was amazing loved every bit of it. Unfortunately my friend ordered the buttermilk chicken burger which had no flavour at all. We then ordered the triple chocolate brownie for desert which was a bit of a disappointment as the brownie was just very thick and rich but the ice cream was lovely that came with. Overall it was a nice evening and I will be returning.

  • 4/5 Derek L. 1 year ago on Google
    Great food, good service. I've been to a few Bill's and always have a good meal. This was no exception and actually I like this location more than most

  • 4/5 Liam H. 5 months ago on Google
    Super friendly service from Valeria. Helped us with requests we made. The buttermilk chicken burger was fab and the fish goujons were super tasty! Loved the flower pot dessert and the maple crumble! Had a rosé spritz and could have had 10 more!

  • 5/5 Naeema 10 months ago on Google
    Bills is our go too restaurant for breakfast/brunch. They are yet to have a halal menu but there are plenty of options and alternatives to meet your expectations. Their customer service has improved a lot over the years and we couldn't be happier with the staff and decor they have now. On this particular visit We requested to sit in a section that hadn't opened yet (we didn't know this..we just assumed it was empty) they bent over backwards to get us the table we requested, it was heart-warming to see 😊. Everything from the food, the service, the vibes, was 10/10. We couldn't have been treated any better. I recommend the halumi & poached eggs breakfast and the pancakes 🥞. Enjoy

  • 5/5 Hamutal Schieber (. 7 months ago on Google
    We had a lovely and fun breakfast at Bill’s! So many gluten-free and vegan options, too. My daughter had cream tea (tea, scones, clotted butter and jam) and I had the vegan yogurt and granola bowl. The service was excellent - friendly and attentive.

  • 3/5 Inessa A. 3 years ago on Google
    Very nice atmosphere. Friendly staff. But for 12.5% service charge service could have been better. Very small portion for £13.95 dish. It was looked like a child portion. 1 very small chicken breast+2 tablespoon mashroom souse, 3-4 brocolly+7 potato chips. In other Bill's restaurants you get nearly twice more food. Not impressed at all.

  • 5/5 Anthony B. 3 years ago on Google
    Lovely atmosphere, tasty food and great service

  • 5/5 Tyler and Jaydens videos G. 3 years ago on Google
    Great food and service and had the Halloween deal which was extremely good value for money!

  • 5/5 moshruf a. 3 years ago on Google
    Awesome breakfast

  • 5/5 Ramanaa S V. 3 years ago on Google
    Fantastic place for brunches with a good variety ofvfood made out of high quality produce. Highly recommended for anyone who wants to indulge in a good brunch on a weekend

  • 5/5 Ann B. 3 years ago on Google
    Thoroughly enjoyed it out with Louise 😀

  • 1/5 Stephen G. 3 years ago on Google
    Absolutely rubbish..main meal was ready before drinks..arrived cold !

  • 5/5 Joanie A. 3 years ago on Google
    Yum yum tasty pancakes and fruit for breakfast!! Great decor to, definitely recommend it. 👍🏽😄

  • 5/5 Walid A. 3 years ago on Google
    His food is very delicious

  • 5/5 Zalu-Nua E. 3 years ago on Google
    Loved the food.

  • 3/5 Alexandra K. 3 years ago on Google
    Nice atmosphere yummy food good service felt a bit rushed to pay

  • 5/5 Its_only_k 3 years ago on Google
    Can't beat bills

  • 5/5 stephaniemut 3 years ago on Google
    Lovely restaurant. Really good service, food was served promptly and tasted good. We stayed for ages and didn’t get rushed out.

  • 3/5 Leo B. 3 years ago on Google
    I usually love Bills but the staff here weren't particularly on it. The food came very quickly but the lack of much service put me off a bit. Having said that I'm a massive fan of Bills the majority of the time.

  • 5/5 T K. 3 years ago on Google
    Great place! Been here a few times and its always been good. The restaurant has a chilled cosy feel to it. Staff is friendly and food is excellent!!

  • 4/5 saba a. 3 years ago on Google
    Dessert was great but because of Help to Eat out scheme place was extremely busy and table I was given was really sticky, beautiful velvet sofa had unsightly stains on it my 8 yr old refused to sit on it. I understand staff were overwhelmed so didn't complain but really put me off. Not what I'm used to with Bills. Shame as I enjoy brunch there and I like the decor

  • 4/5 Marios C. 5 years ago on Google
    Lovely place for brunch. Great english vibe and decoration. The menu seemed quite adequate. Food quality and recipes were normal (I definitely had better pancakes before) Staff seemed either a bit suppressed or cocky. My rating goes mostly for the place as an overall atmosphere which can be described as extraordinarily graphic and classy.

  • 3/5 Sav S. 3 years ago on Google
    Staff were friendly, chicken burger was over cooked and had a burnt taste to it. Milkshake didn’t taste of much. Starters and pasta were nice. Bit overpriced for what it was to be honest.

  • 5/5 Corinne D. 3 years ago on Google
    Had a wonderful evening, lovely food, relaxing setting, exceptional service especially from Mikel. They currently still have the Mon-Wed menu offer, a win win situation all round, happy days!

  • 5/5 Vish S. 3 years ago on Google
    Really nice restaurant. The place was busy but good was excellent and we really enjoyed the lunch. Recommended

  • 5/5 Roxanne C. 3 years ago on Google
    Good, tasty food

  • 5/5 Sam H. 4 years ago on Google
    *This is an edited review* Having previously visited and had poor service and issues with the food/drinks I visited again today and received brilliant service. The old manager had previously responded to my negative review in a really helpful manner and then staff today carried that on, responding in the best way possible and making the visit a good one. I’ll be back soon.

  • 2/5 Viviana T. 3 years ago on Google
    Very low quality food. The place is lovely and the service is good.

  • 4/5 anne m. 3 years ago on Google
    - lovely surroundings - relaxed atmosphere and good "look" and colours and lighting : good food and nice glass of wine : friendly and helpful staff : I've been to several Bill's around the country and look forward to going again soon !

  • 5/5 Sara G. 3 years ago on Google
    Nice restaurant, really beautifull decoration. Vegan Wellington and vegan chocolate and salted caramel cake are amazing. Highly recommended!

  • 4/5 Natalie T. 3 years ago on Google
    Great friendly staff

  • 1/5 Nattanit E. 3 years ago on Google
    Worst pancake I've ever eat and service also made the whole experience even worse

  • 3/5 Daniel G. 3 years ago on Google
    Bit overpriced for food, drinks were reasonable, inside is warm comfy, but a bit like a glorified Witherspoon's to be honest

  • 4/5 lomusa s. 3 years ago on Google
    Enjoyed the food small portion but probably something l needed

  • 5/5 Sherif Y. 3 years ago on Google
    Great food and atmosphere!

  • 4/5 Badr a. 3 years ago on Google
    We go there for breakfast, they have maintained their good quality never been disappointed. Keep up the good workl

  • 5/5 anita h. 3 years ago on Google
    Yummy food and nice there

  • 5/5 Aline S. 3 years ago on Google
    Been there few times liked the food staff interior

  • 4/5 beatrice o. 3 years ago on Google
    Courteous and helpful staff. Food was great 👍 😋

  • 3/5 Bansri K. 3 years ago on Google
    Front of house manager extremely rude and has a bad attitude when asking him one question regarding the track and trace app. He didn’t give a clear answer nor did he explain anything rushed us too.

  • 5/5 Miryam C. 3 years ago on Google
    (Translated by Google) The attention and the food are excellent 😊 (Original) La atención y la comida son excelentes 😊

  • 4/5 Harms 3 years ago on Google
    Birthday Treat went to Bills Restaurant in Westfield. Overall experience was very good and staffing was good , Restaurant followed Covid measures when we arrived . Food itself was good steak was done tk the standard I like and grilled chicken was well prepared, the dessert range was very good especially the flower pot desert, this was a medium flower pot that was edible 👌 perfect, next was rhubarb custard a pot of ice cream 🍦, nice and hot.so well done .

  • 5/5 Robert P. 3 years ago on Google
    Delicious food, great atmosphere, friendly staff, made us feel comfortable and at ease despite COVID restrictions!

  • 4/5 Silvia L. 3 years ago on Google
    The food was nice,the place clean and the service good. I loved the armchairs to sit down for lunch,really comfy.

  • 4/5 Leonor F. 3 years ago on Google
    Service was a bit slow at times and staff weren't wearing their masks properly (noise out). Other than that all the food was great, good selection of breakfast options.

  • 5/5 Dariusz G. 8 months ago on Google • 1 review
    Amazing warm welcoming from the manager at the door and let us choose the table we like, Staff very attentive and helpful They recommended to us beef burger and chicken burger - starter calamari , The chicken burger the true highlight with perfectly with bacon, sauces. Highly recommended! We loved the restaurant and the decor and music I would also like to thank Doha and George for the wonderful service during our lunch today. Your demeanour made our dining experience enjoyable and we appreciated your recommendations


Call +44 20 8054 5400 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Hard liquor
    • ✓️ Small plates
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✗ Delivery
    • ✓️ Outdoor seating

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