I wasn't really satisfied for the second time. All in all, the whole branch seems quite disinterested. I had an inspection appointment at 9 a.m. and was able to pick up my car at 5 p.m. Unfortunately it pulled strongly to the left, which no one told me and which wasn't the case before. I went back the next day, but they didn't have the motivation to clarify the matter quickly, there are 3 customers in front of me and they can't tell me how long it will take. I'm now looking for another dealer, with almost €500 in inspection costs I really expect more... Addendum: Now, 2 years later, a lawyer is trying to delete my review because they supposedly don't know me. I still have the bill though. This is really the last...

Personal ok!

(Translated by Google) We would like to say a big compliment for the Borgmann car dealership at Weidkamp Borbeck, especially Mr. Venemann. He was always available and always able to help with questions. Even after we picked up the car, he is always very helpful and takes care of it immediately. We feel very well looked after by Mr. Venemann. Thanks (Original) Wir möchten mal ein ganz großes Lob für das Autohaus Borgmann am Weidkamp Borbeck speziell Herrn Venemann aussprechen. Er war immer erreichbar und konnte immer helfen, bei fragen. Auch selbst nachdem wir das Auto abgeholt haben, ist er immer sehr hilfsbereit und kümmert sich auch sofort. Fühlen uns sehr gut aufgehoben bei Herrn Venemann. Danke

Call about a spare part, antenna base with washer nozzle, price information from the parts department employee 250 euros. I have the feeling they don't want any more customers. UPDATE: July 6, 2023 Call from marketing team. The reviews are taken seriously.

Since this year, service has been given a small priority here, very small. I was a satisfied customer for the six years prior. When I mentioned this in a friendly manner during my last visit, they were a bit snotty rather than trying to clarify the matter, so don't tell me "please contact the marketing department" here. I have now changed workshop.

(Translated by Google) Wanted to buy spare parts there...this ARROGANCE I experienced there is just frightening. Why do you car dealership chains have such a bad service...??? I think purchasing power will drop very sharply, and then such bad service is not a good situation. Won't set foot there again... just bad... (Original) Wollte dort Ersatzteile kaufen…diese ARROGANZ die ich dort erlebt habe ist einfach erschreckend. Warum habt ihr Autohausketten so ein schlechten Service…??? Die Kaufkraft wird denke ich sehr stark zurückgehen, und dann so ein schlechter Service ist kein gute Konstellation. Werde dort kein Fuß mehr reinsetzen…einfach nur schlecht…

(Translated by Google) Nice, friendly and competent employees. When buying a car very hard to pay attention to everything. Inspection went great, was informed by phone. Delivery and collection service was offered. (Original) Nette, freundliche und kompetente Mitarbeiter. Beim Kauf eines Autos sehr bemüht auf alles zu achten. Inspektion super gelaufen, wurde telefonisch informiert. Bring- und Abholservice wurde angeboten.

(Translated by Google) Autohaus Borgmann can only be recommended. The employees are highly competent, always friendly and so far I have always been able to get good advice and/or even direct help and service even with spontaneous requests. My trusted car dealership :-) Thank you!! Without you guys I probably would have had a very warm ride over the weekend. :-) (Original) Autohaus Borgmann ist nur weiterzuempfehlen. Die Mitarbeiter sind höchst kompetent, immer freundlich und bisher konnte ich selbst bei spontanen Anliegen immer gut beraten werden und/oder sogar direkt Hilfe und Service erhalten. Autohaus meines Vertrauens :-) Danke!! Ohne euch hätte ich am Wochenende wahrscheinlich eine sehr warme Fahrt erlebt. :-)

(Translated by Google) I financed my first car here and received very competent, honest and courteous advice and support from Mr. Vennemann. I am very satisfied and if I had any questions that occurred to me afterwards, I could call or email at any time and I was helped very quickly and all open questions were answered. Many thanks to Mr. Vennemann for the good advice! (Original) Ich habe hier mein erstes Auto finanziert und wurde sehr kompetent, ehrlich und zuvorkommend von Herr Vennemann beraten und betreut. Ich bin sehr zufrieden und wenn Mal fragen aufgekommen sind, die mir im Nachhinein eingefallen sind konnte ich jederzeit anrufen oder mailen und mir wurde sehr schnell geholfen und alle offenen Fragen beantwortet. Vielen Dank an Herr Vennemann für die gute Beratung!

(Translated by Google) Very good first impression, good seller. And good service staff. Inspection was cheap and I got an Astra for renting a small car. (Original) Sehr guter Ersteindruck, guter Verkäufer. Und gutes Services Personal. Inspektion war günstig und dafür dass ich Kleinwagen mieten wollte, habe ich einen Astra bekommen.

Good

Service is different. I feel left alone. The company car has been in the workshop since Tuesday. The exhaust system should be checked (according to the display). The oil would be too old and since the service would be due in 6000 km, not only the oil change but also the service would be ordered. Called on Thursday. The car is not finished. Nail in the tire. But they don't call me, they call my boss, even though I had provided my contact details so that I could order the repairs quickly and have them done. Now it's Friday 4 p.m. and the tire is supposed to arrive today. Sorry, the tire dealer I trust got the black round one within one working day. Since the warranty and extension have now expired, I will visit the competitor for future services. Basically, I feel like a supplicant in this car dealership, not a customer. Update at the end of September 2023. Unfortunately the car had problems. Called customer service and had a very friendly phone conversation. The vehicle was brought in for service and received very nicely. The repair acceptance was also fantastic. Our foreign minister would say the service has turned 360°... but since I paid attention at school, I'll stick with 180°. The repair was completed quickly and I am extremely satisfied. I would be very happy to send my thanks for the work done, the personal interaction and the goal-oriented result. Thank you very much

Ok

On Google and also by telephone, an opening time until 2:00 p.m. is stated on Saturdays. It's 1:50 p.m., all the doors are locked, there's no one left in the branch and the answering machine has already been activated. Not a good customer experience for me, I made the journey in vain.

Wirklich vorbildlicher guter Service - Werkstatt für Ford Fahrzeug sehr zu empfehlen ! Alle Arbeiten wurden sauber und ohne Beanstandung durch geführt (Translated by Google) Really exemplary good service workshop for Ford vehicle highly recommended! All work was carried out cleanly and without any complaints

My husband's brother (85) leased a car in November 2022. In the meantime he became seriously ill and died in December 2023. The seller is not willing to take the car back even though Opelbank confirms this. Service is terrible. There is still a lot of friction going on at the expense of the deceased. This is the last one. Never again Opel. Can't recommend it or you should have the contract checked by an RA first. The car dealership should be ashamed. Absolutely not worth recommending. You are the last.

Super customer friendly, fast and reliable repairs.