1/5 Musashi M. 7 months ago on Google
I
recently
tried
the
String
Bean,
and
I'm
conflicted
about
my
experience.
On
the
one
hand,
their
food
is
downright
amazing.
But,
and
it's
a
big
but,
my
enthusiasm
took
a
hit
when
I
noticed
the
mandatory
gratuity
on
to-go
orders.
We
all
know
tipping
culture
is
a
touchy
subject,
and
the
String
Bean's
approach
is
a
prime
example
of
why.
I'm
all
for
showing
appreciation
for
great
service,
but
being
forced
into
a
set
tip
on
takeout
feels
like
a
bit
much.
I
get
it,
the
restaurant
business
has
had
its
share
of
challenges,
especially
lately.
But
slapping
on
a
mandatory
tip
for
takeout
seemed
like
a
questionable
move.
Tipping
should
be
a
personal
choice,
reflecting
the
service
you've
experienced.
Making
it
obligatory
just
takes
away
from
the
whole
point
of
showing
gratitude.
Part
of
the
allure
of
takeout
is
the
convenience,
right?
Enjoying
restaurant-quality
food
at
home
is
a
treat.
However,
the
mandatory
gratuity
felt
like
an
extra
charge,
making
me
wonder
if
it
was
more
about
squeezing
every
last
dime
from
customers
than
ensuring
a
positive
experience.
In
the
end,
as
much
as
I'd
love
to
rave
about
the
String
Bean's
food
with
a
solid
five
stars,
the
mandatory
gratuity
on
to-go
orders
leaves
a
bitter
aftertaste.
It's
a
shame
when
an
excellent
dining
experience
gets
overshadowed
by
a
questionable
policy.
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