1/5 Nicole P. 7 months ago on Google
Booked
an
appointment
on
Monday
for
a
Friday
appointment.
I
booked
a
two
week
refill,
and
in
the
notes
I
wrote
that
I
had
a
set
on
already
because
I
know
some
lash
studios
don’t
do
refills
on
sets
they
haven’t
done
themselves.
The
next
morning
I
realize
the
appointment
didn’t
go
through
(via
Vagaro)
so
I
went
head
and
booked
it
again.
I
get
a
text
from
the
salon
manager
the
morning
of
my
appointment
and
she
basically
tells
me
they
don’t
do
fills
on
previous
sets
and
I
need
to
reschedule.
Now
my
issue
isn’t
rescheduling,
my
issue
is
lies
she
told
and
the
fact
that
she
argued
with
me
via
text
message.
First
she
said
she
called
me
multiple
times—
no
missed
calls
on
my
call
log.
Then
she
said
my
voicemail
wasn’t
set
up—
there’s
a
voicemail
from
someone
else
in
my
inbox
from
yesterday
and
the
day
before,
so
clearly
that
wasn’t
true
either.
I
nicely
told
her
that
I
never
received
a
call
and
that
she
should
have
a
disclaimer
when
scheduling
the
appt
about
policies
—
she
argued
via
text
with
that
as
well.
All
in
all
negative
experience.
No
customer
service
skills
at
all,
and
to
top
it
off,
why
text
me
the
morning
of
claiming
you
couldn’t
get
a
hold
of
me
for
three
days
rather
than
text
me
from
the
get
go.
Clearly
they
messed
up
and
didn’t
realize
they
hadn’t
gotten
to
me
in
a
timely
manner,
so
the
manager
flipped
the
script
and
acted
as
though
I
wasn’t
reachable.
She
wrote
novels
via
text,
as
if
she
was
texting
a
friend.
Again
very
negative,
very
unprofessional.
I
was
told
the
owner
Yolanda
would
call
me
—
I
haven’t
received
a
call
lol.
I
guess
these
small
businesses
do
not
need
new
clients.
Had
she
been
honest,
I
wouldn’t
of
had
an
issue.
It
became
a
blame
game
and
I
felt
like
I
was
talking
to
a
teenager.
Would
not
recommend.
