I was standing there for 15 min waiting for crickets. The man at the Register never acknowledged me. Never said I'll be right with u or anything. He kept charging customers at the Register when I was waiting before them. I ended up leaving and he never said a word to me. Didn't even care that I walked away. I try to support local stores but in this case i rather shop at Pet's Mart

If I could leave a 0 star review I would. I have tried this petsense location a few times and Kevin doesn't seem to know about their products and this last time I overheard him talking down and bossing around a woman on the floor in front of customers. I had to figure out what I needed and where to find on my own.

It was very calm and fully stocked with things we needed for our pets. I bought her little boots because her paws are sensitive against the pavement we have at home. It's too rough for her. The worker was very nice too ☺️ We also saw an adorably evil cat named Baby, if we weren't allergic to cats I would have gotten her in a heartbeat.

AMY the GROOMER is AMAZING. She's so good and thorough and gentle yet confident. She grooms my two Standards in just about 2 hours.

I routinely come here to feed my bested dragon. Daniel had to be my favorite representative because always polite & knowledgeable. Keep up the great work bro.

Daniel is always so helpful, knowledgeable and nice. He is also very patient with all the customers and very nice to our pets. I have been coming to this store for a couple of years only and I like the high quality food and treats they have. I used to go to another store on southern but customer service is very important to me. So I will continue to support this store. They also help place pets in good homes and they donate food to shelters. I’m very impressed and happy they do this kind of contributions to our city.

Store has very friendly, helpful service. Groomers are consistently amazing - doggie is always happy to see them!

Terrible experience with adopting a pet. We drove 2.5 hours to adopt and first thing we noticed on the drive home was that he wasn’t house trained and he used the bathroom wherever he was at. Got home and gave it a few days and still no improvement. Took him to the vet and she advised that because he was still young that maybe the new environment was causing to have accidents and to give him another week and if he was still having diarrhea and not attempting to use the litter box then he could be sickly. We did that at this point it had been 10 days, no improvement. Took him back to the vet and said he appeared to be sick and she needed to run tests. We paid for a handful of tests and still don’t know anything. We have had to pay for carpet cleaning, thrown away rugs etc. he was a gift for my children and we can’t even let him out of his cage because there is constant messes. We let Petsense know and because we didn’t return him within 10 days we didn’t get any of the fee back. All of his paper work prior to adopting said he was house trained and healthy. TERRIBLE EXPERIENCE. Never again will we be adopting from here or Casanova cats.

They are related to Tractor Supply. Large selection of items for dogs and cats. Everything I need for my 3 dogs. Only location I have found to get the right chihuahua food. I usually have to order it.

Beautiful, clean, well-stocked store with friendly, knowledgeable staff.

I love shopping at Pet Sense for my dogs canned wet food and his treats! I trust the brands and quality! They're always in stock for what I need! They also usually have cats for adoption there! (I can't get one right now) but the kennels are always clean and the cats have food/water and a clean litter box!

This is my furbaby Binx after his grooming at Petsense

The salespeople at the Rio Rancho location are very knowledgeable about all of the products they sell. They share great tips regarding pet care. Everyone is courteous and eager to make it a great and productive shopping experience. It is also wheelchair accessible and they help carry items out to the car. Exceptional service.

Petsense is the most honest and respectful pet store i have been to in the grater rio rancho / abq area, employees are extremely helpful and i always have great conversations with each employee everytime im there, my wife and i have now been coming here for the better part of 2 years after we got our bearded dragons, hands down the best place for cricket as they are always very healthy and actually are still alive when we get home as opposed to petsmart or petco where by the time i get home about a quarter of them are dead, do you and your pet a favor and not only support a local business but have fun at the same time and always has top of the line products,

This place is amazing, I would really recommend it if ur interested into stuff like fish lizards cool dog toys etc..... to be honest whatever ur needs there there and it's like pet smart but cheaper;)

Always friendly and helpful! Bought my sons snake here, answered all my questions. I have a dog and a cat as well, I purchase my animals needs here.