Wifi in the room 614 is not good. Any communication you want to make you have to go to corridor or down to the lounge. Otherwise everything is super

Outdated rooms, paperthin walls, charged for boiling water for a tea, poor room service, had to wait 1h at lobby at 1am because power went off and hotel didn’t have a generator, waited 45min for check out, overpriced.

Very comfortable rooms, friendly staff, restaurants with a wide choice of high quality meal. Quite a nice place. It takes 2 minutes to get to the beach. The area is calm and safe.

The breakfast was the best thing about the hotel but that’s about it - I’d never ever recommend this hotel for families with kids. The pool is on the last floor and the gaps on the railing are so large my child could EASILY go through it so we never went to the pool. The windows in the bedroom have no child lock which makes it extremely dangerous too! The jets on the bathtub don’t work, there’s mold in the bathroom and on top of it when we ordered our meal the meat was raw. I let them know about it right away, we opened the meat so they could see it was bright red in the middle and even though they said they’d bring another meat they didn’t so we paid for something we didn’t eat. Anyhow, if you have kids I’d never go to this hotel and overall I unfortunately don’t recommend it!

Roof was nice. Food is nice. Except bugs 🐜 on my bed it was a nice stay. Elevators are fast 👍 location is convenient next to a nice beach.

I’ve stayed here a couple of times for conferences. Excellent service from staff. Rooms a little tired, but comfortable. Very good bed and clean.

Very bad experience! Almost a month there to realize the guests mean nothing to the reception and managers. Last night there was a stupid letter demanding the check out to be done until 12noon. The check out did seem the war in Ukraine and guests had nobody to carry their pieces of luggage for them. I did email mr. Márcio, who theoretically wrote the note asking guests to check out at noon and this letter was delivered at 11pm, but so far...nothing. I would simply ask mr. Márcio to be more serious and diligent when it comes to the hotel’s guests. I felt no empathy, no respect, no way to get solutions that would help the clients. It’s said during the pandemic this hotel almost closed, I am sorry to say it could have, because what they have to show now is a decadent structure, very expensive, where clients are being extorted by the hotel and bullied by the managers. Some guests would be caught drunk around the place, but the hotel would do nothing. My best advice? Just don’t go to this place and stay somewhere else. Tourism in Rio de Janeiro is decades behind.

Pool service in general was disastrous! Witnessed an unpleasant scene that made us feel uneasy about this place. One afternoon a drunk couple started making intercourse gestures in the pool while many kids swam around them. After that, the woman began to harass a teenage boy and his family saying that the kid touched her. None of the waiters or the pool guard took care of the situation at that moment. After the woman started assaulting the parents, two hotel personnel approached the drunk couple and talked to them. Still, they were escorted to a different place on the terrace where they continued drinking. Then the staff approached the family and told them in a condescending tone they should take care of their children's behavior. I didn't feel safe after watching that scene as a spectator, cannot think what that family must have felt. But that's not all. While checking out, we noticed we were charged for a drink we didn't take! It was our fault for not checking the bill before signing, but we were relaxing on the pool and didn't expect they would add a 40 reais drink to our account! Waiters stayed mostly inside the bar and didn't take orders from guests poolside. Once, we ordered a drink that was never delivered (according to the waiter, he looked for me and didn't find me) and they wanted to charge us for the drink or send it to our room when we were leaving. The rest of the hotel was mostly ok. Most of the staff is helpful and friendly. The main problems come when you take into account that you pay for a 5-star experience and some things are lacking. Breakfast was ok but didn't have as much variety as many other hotels with fewer stars. The hotel was dirty in some areas, sometimes food is left in common areas and not trashed until the next morning. The curtains in our bedroom were stained with some gross yellow fluid.

Pros Nicely located near to the beach Staff are friendly Restaurant not bad Cons Away from everything in Rio Very old furniture and rooms Windows are not sound proof Not well maintained AC was a joke in my room Room was smilly Verdict Not recommended at all

NOT HOSPITALITY AT ALL !!!!! DONT STAY HERE Here's my email to the hotel Subject: Complaint about our recent stay at Windsor Tower - Barra /Rio de Janeiro I hope this letter finds you well. I am writing to express my deep disappointment with the experience my party and I had during our recent stay at the Windsor Rio de Janeiro. Upon arrival at the hotel, we were initially satisfied with the room we were assigned. However, shortly after checking in and unpacking our luggage, we were unexpectedly asked to move to another room due to maintenance issues. This relocation was inconvenient and disrupted our plans, leaving us feeling unsettled. Throughout our stay, we encountered multiple issues that compounded our dissatisfaction. One of the most frustrating problems was the recurring malfunction of the door key. On several days and nights, we had difficulties accessing our room, especially when returning late at night. This lack of reliable key access caused us considerable inconvenience and concern for our safety. Moreover, the luggage rack provided in the room was inadequate, as it could not accommodate our larger suitcases. Despite bringing this issue to the hotel's attention, no suitable solution was offered to address our luggage storage needs, leaving us with a limited and inconvenient space to keep our belongings. Another significant disappointment was the lack of basic amenities. Not having an iron available in the room to touch up our clothing, such as shirts and pants, was an unexpected inconvenience. Additionally, we were taken aback when we were informed that there would be a charge for the use of a single plate , fork and knife at a rate of 11 reals., to cut my birthday cake .We were disappointed by the hotel's approach to charging for every small item, without offering any alternatives or understanding the inconveniences faced by guests. Furthermore, our overall impression was that the hotel lacked genuine hospitality and accommodation. While essential items like a bed, refrigerator, table, chair, pillows, and a shower were provided, the overall experience felt sterile and impersonal. We had hoped for a more welcoming and customer-oriented atmosphere, but instead, we felt nickel-and-dimed for basic conveniences. Given the circumstances, we feel compelled to share our dissatisfaction with the hope that improvements can be made to enhance the experience of future guests. We believe that addressing these issues and fostering a more customer-centric approach would go a long way in improving the hotel's reputation and ensuring guest satisfaction. The staff was apologetic, but not solution was provided for the issues presented. In light of our negative experience, we kindly request a formal acknowledgment of our complaints and a detailed plan of action to rectify the mentioned issues. Furthermore, we would appreciate a sincere apology for the inconveniences we faced during our stay. Thank you for taking the time to review our concerns. We hope that our feedback will contribute to the ongoing efforts to enhance the quality of service at Windsor Rio de Janeiro. We look forward to hearing from you soon.

Located at a good place at barra de tijuca, rooms are very old...

GREAT AREA OF CONFERENCE AND NICE PLACE TO ENJOY THE BEACH.

Best Hotel with stunning beach view. You will 100% enjoy the stay with Windsor Barra.

This was far one of the best 5 star hotels I've stayed in. I only rate it 4 stars, because my room was not available earlier that the check in time. Also there was a long line for checking in, 30 minutes for sure. The rooms are spacious and very clean, and the onsite restaurant is excellent.