If I could give 0 stars, I would. I visited this location in September because I lost a diamond in my wedding ring. My husband had purchased the coverage, and I had sent out the ring before at other Zale's locations for the same issue, never a problem with my warranty. At this location, they told me I did not have the diamond protection plan and it would cost me $250 to fix. For 25 minutes I argued that the plan had been purchased, other locations never had a problem finding it or using it. They then tried to sell me the plan for around $400, which I obviously refused knowing full well I had the coverage already. About another 10 minutes later, the sales woman miraculously finds my plan on their system. She offers to have it expedited free of charge for the inconvenience. Great. Fast forward another 2 weeks after getting the ring back, another diamond falls out. I take it back, they send it off, all seems hunky dory. Five and a half weeks go by and I hear nothing. I try calling the store upwards of five times a day, nobody ever answers the phone. I call the generic zales customer support line, they say the ring should have arrived 3 WEEKS AGO! They try calling the store, surprise surprise, no answer. I go to the store just to see if they have it and low and behold THEY DO! I bring up the fact that it had been sitting for 3 weeks and I never received so much as a phone call. They then state someone called the day it came in. I had to pull up my call log to prove that nobody bothered calling. They state that maybe they misdialed, ok, we're human, we make mistakes, but one phone call to the wrong number and the ring sits for 3 weeks?! No second attempt? It's absolutely unacceptable. I'm stuck with Zales because that's who my protection is through, but if you have the option, SPEND YOUR MONEY ELSEWHERE! Once you buy the product and they have your money, they couldn't care less about the product they sold you, or you for that matter unless you're buying something else and giving them more money. Save yourself the headache. Don't shop here.

This is more about the online shopping and getting it shipped to that store. I ordered a bracelet on December 13th. (Said it would be there before Christmas). Never received an email saying that it arrived at the store, it kept saying “shipped”. I kept calling and calling with no luck. Finally on December 24th I got through and was told by the representative that it has been delivered and at the store since December 17th. I just never received an email. I called the store and they told me that my piece of jewelry was not there. I still ended up going to the store and they checked again saying that it was still in transit. Again, I called customer support. Mind you i was on the phone for 40 mins until someone finally answered. Explained my situation and again she told me that it is at the store. Told her I was just physically at the store and nothing. She insisted on calling them to figure out what was going on. She then informed me that an empty box was delivered to the store and that my jewelry might have been stolen. (But the fact that I was told by a store worker that nothing was received) Told her I wanted a refund she said they can’t give me one until they’re done investigating. So here I am, over a week later, no bracelet, no refund, no answers on what happened. Will be calling them until they either a) give me what I ordered or b) give me my money back. You’re better of shopping in store, but definitely not online since your items get stolen.

Maria was very social to us easy to find our rings she was patient and very friendly we love our experience with her 😍😍😍😍

I want to thank Alice for all her help. I go into Zales every 6 months to get my rings inspected. Out of all the zales I have been to throughout Florida Alice was the first representative who took the time and educated me on my rings and not just try to sell me another ring. She even showed me distinctive markings so I would always know which ring is mine. I really appreciate her time and efforts. Thank you Alice!

If I could give them 0 stars, I would. Some of the absolute worst customer service I have ever dealt with. Not just at the store level, no, the incompetence extends all the way to their customer service line. I'm glad for those that may not have experienced this, luck you. I will NEVER purchase anything from zales again and will make sure to let everyone I can know as well.

Maria was wonderful! Kind, courtesy and excellent to work with. She took the time to listen to me and tailored the perfect valentines present for my wife.

Awesome!!!! I was handled with care and above and beyond customer service. I worked with a couple of sales reps over the course of two days and both were extremely helpful and knowledgeable. It took me two days to make a final decision and I never felt pressured or overwhelmed while shopping. It was a very pleasant experience.

Terrible customer service all I wanted to do was an exchange and the sales lady said I could just to have me pick out some items then says I’m sorry you can’t return these even though I had the receipt, frustrated because I don’t have $3300 just to throw away, online support was terrible as well, asked for a manager to speak with Couldn’t get through to one. I wish I could give zero stars

Very beautiful jewelry. So many pretty and shiny pieces! I love the.Disney Enchanted collection! They have Disney themed jewelry for the different characters! It's absolutely beautiful! The service was great! They were really nice here.

Zales has beautiful jewelry. The customer service was great and very helpful, took time to show us what we wanted. We got lucky because they were having 25% disc sale so we bought our wedding rings and very pleased.

I absolutely love my Brandon Zales Store. All the staff are great but Nicole is usually my go to!! She knows what I like and she’s really good about calling me if a piece goes on sale that she knows I’ve been wanting. Thanks Nicole for keeping my pieces top tier!

I had a wonderful experience with Maria! I came in as my husband gets all his jewelry there for me and I wanted to get something special for him! I was initially greeted by another employee and she pointed to the section I was interested in and walked away to a couple that came in right behind me and I was then bypassed and not helped until Maria came up and asked if I was being helped which I thought I was but she smiled, apologized and actually took her time to actually walk me through the store and show me the rings aside from pointing to the section and help me find what I was looking for, on top of that I looked at a few different charms for my husbands necklace. I ended up getting both the perfect ring and a charm for his necklace. Again thank you Maria for taking your time to help me and not surpassing me today!

Shout out to Maria! I went in with my best friend while she was getting a gift for her husband for his birthday and I noticed how helpful she was as the previous employee left my best friend sitting to help people that came in AFTER her. Maria was so sweet and attentive literally the most helpful. She showed me options and pricing I ended up getting a credit card and a ring and Maria got her steps in with me today! Thank you so much for me being patient and helpful and knowing your products! There were so many different options and Maria walked me literally through all of them! Thank you so much I am literally in love with this ring and my daughter’s necklace!

I really enjoyed the professional help we received from your employee Maria Kent. She took great care that we were satisfied and was very patient. Very kind and loving. In the future that is going to be where I will do all my future jewelry purchases.

Maria is always so helpful. She is kind and knowledgeable and makes me always feel special when I walk into zales. I always want to receive care by Maria. Thank you so much for taking care of me today. She provides the best customer care for the last 10 years!

Melanie was so patient and supportive throughout the process of giving her my ring to be fixed and to contacting me to let me know how long it would take to get back and letting me know when it was ready for pick up. Thank you Melanie for all your help!

My fiancé bought my ring here and I love it! I had to get it sized and it came back and fit amazingly!

Melanie has been incredibly helpful, and an absolute pleasure to work with. We came to her with an issue from an online order and she has worked tirelessly to help us make things right. I couldn’t possibly recommend her highly enough. Thanks, Melanie!

The girls here are always so helpful and sweet! Nicole and Melony make my shopping experience wonderful. I went through a nightmare with my wedding ring, but they came through and really helped correct my issues. Customer service is #1

Mercedes helped me find my account and process my cleaning in great time. Thank you so much for your help!

The staff were all very welcoming! Melanie was very knowledgeable and understanding of my taste in a complete wedding set matching the wedding band perfectly to the engagement ring after asking about my preferences. They really care about your jewelry experience!

Nicole was patient and understanding as I went from display case to display case. Always professional and smiling and made the purchase of my wife's ten year anniversary buying experience pleasant and stress free. A welcome change from other stores. Thank you Nicole!!

Although Amy isn't dedicated to the Brandon store location she was very helpful, professional and personable. Great customer service is becoming a rarity unfortunately. Having this encounter was a pleasant welcome. Was a pleasure being serviced by Amy.

I placed an order at a Zales store located in a mall at Tampa Florida. It has been over 8 weeks. I was told due to the holidays there are many orders that are behind. I can't ever get a hold of a representative at the store when I call and I had an issue with customer service finding my order. This is the last time I will ever do service with Zales again.

Nicole is rude. Never had bad service until she served me. Not professional

Melany is supper sweet and knowledgeable. She was very helpful and guiding me in purchasing the perfect ring for my spouse. Zales has been the place to go for us from promise ring to our wedding rings. Thank you for offering great deal and superb customer service. The Bustos 🩷

As soon I walked into the store Maria greeted me, she was very nice and patient. She helped me to pick out the perfect match for my ring. I totally recommend Maria she has a great customer service. Thank you Maria.

Maria has been absolutely amazing and helpful in helping me find the best pearls, and tennis neckless for my fiancé making this Christmas shopping memorable. Thank you Zales and thank you Maria ! Happy holidays

We met with Maria who helped us find a wedding band to match my fiancés engagement ring, she was extremely kind and very helpful. She had us wait and come back a few days later to buy the ring during a sale, she saved it in the back for us and saved us over $300!