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Refresh Spa

Massage therapist Facial spa Waxing hair removal service Foot care Aromatherapy service Occupational therapist

🫤 Overall good pricing. My first visit went well but my second visit was not as pleasant. I ordered the 30 minute hot oil massage and decided to double the time once I was on the table as my time was running out. I specifically asked for attention to be given to my quads and legs however the therapist... People often mention massage, asked, time, therapist, pain, appointment,


Address

next to Puppy Love, 4802 Valley View Boulevard Northwest Upper level, Roanoke, VA 24012, United States

Website

www.refreshspa.net

Contact

+1 540-355-6833

Rating on Google Maps

4.20 (62 reviews)

Open on Google Maps

Working Hours

  • Sunday: 1 to 6 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: massage (34) asked (9) time (8) therapist (8) pain (8) appointment (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 William L. 2 years ago on Google
    Overall good pricing. My first visit went well but my second visit was not as pleasant. I ordered the 30 minute hot oil massage and decided to double the time once I was on the table as my time was running out. I specifically asked for attention to be given to my quads and legs however the therapist continued working on my back even after I asked her twice to move to my legs. Finally she moved to my legs when we had about 20 minutes left. She applied so much pressure that I got a cramp. No big deal, could happen to anyone. I paid $65 for the session and she asked me why I wasn't tipping. I think it's unprofessional to ask for a tip, yet I ended up giving her $5 cash for a tip to be nice. Then she starts throwing shade for only giving her $5! Really people? So unprofessional. Not going back to a place that tries to shake you down for more money.
    3 people found this review helpful 👍

  • 1/5 Amber G. 2 years ago on Google
    The worst massage and experience I have ever had. Please avoid and spare yourself pain and being uncomfortable. To begin with, the massage started 15 minutes late. There was minimal communication about waiting or an apology, which we did not mind waiting at first but the rest of the experience was the problem. First of all, the massage therapist kept coming in and out of the room without knocking to ensure my sister and I were covered first. When the massage finally started, the message therapist kept stopping in the middle of the massage to return text messages and left her phone beside my sister's head who was also getting a message. The notifications would go off beside her head and both of the massage therapists kept talking to each other in their language, which was not relaxing at all. Also, for my message, I asked my massage therapist a couple times for less pressure due to the pressure she was using being painful, but she did not listen and continued. Also, at one point I jerked away and said ouch, and the massage therapist literally just laughed. I am in so much pain, and I have gone for many massages and I have never been in pain the next day. It is awful. Also, they use these liners on the bed that do not completely cover the bedding underneath, so not very sanitary either. Another bad thing was after we finally paid and were able to escape, the massage therapist literally chased my sister and I down to ask for a bigger tip. I was in shock that someone would actually do something like that after this horrible experience. Neither of them apologized for anything and acted like that was their normal customer service behavior. Please avoid and save yourself pain and stress!
    3 people found this review helpful 👍

  • 5/5 Dan I. 1 year ago on Google
    Lisa was really wonderful! I had my first massage here today and will definitely be going back. I booked my appointment online and noted that I wanted hot stones (which are free!?). Lisa asked if the pressure was ok and was able to notice and give a little extra attention to my chronically tense areas without me even pointing them out! I appreciate the intuitive touch and communication. The prices are very reasonable and I will be booking a longer appointment next time!
    2 people found this review helpful 👍

  • 5/5 Johnathan E. 1 year ago on Google
    Ruth was awesome. Alot of neck, lower back pain and she worked those out. Left feeling awesome and loved it. She was very professional and asked several times if I was OK and if it was to much pressure. I will be going back
    2 people found this review helpful 👍

  • 5/5 Loren F. 1 year ago on Google • 101 reviews
    Ruth is truly gifted!!! My first time ever doing spa self-care & it was worth every dollar! I received a mini facial & aromatherapy full body massage with essential oils. I haven’t been able to lift my left arm above my head since 2020. Now I have full motion!!! Will be returning soon!

  • 2/5 Alden M. 2 years ago on Google
    Very nice people! I asked for a deep tissue massage in a specified area of my back. Once I was getting the actual massage it was ignored. Even after saying something, it still wasn’t implied during the massage. Refresh Spa has great prices and I would go again just for a walk-in. You cannot expect much when you are paying such a cheap price for a massage.
    1 person found this review helpful 👍

  • 3/5 venessa 5 months ago on Google • 62 reviews
    Ok place to get massage. The therapist I had was a little rough, when asked to go lighter he did. Paid more than was quoted online and did not get aromatherapy we had scheduled.

  • 1/5 Candace K. 7 months ago on Google • 37 reviews
    I went in for a birthday massage. The guy who did it was way too rough, I was in severe pain. I told him several times that I was hurting and the language barrier was a problem. A couple of times I felt like he touched me inappropriately and had his hand resting on my butt? Not sure if that is something they do? But overall not a good experience. Do not recommend it.

  • 5/5 So over i. 5 months ago on Google • 20 reviews
    Everyone was so nice. The massage was amazing and you cannot beat the price. We will be coming back often

  • 5/5 Courtney W. 6 months ago on Google • 18 reviews
    Excellent massage with Tina today. Highly recommend! She is very strong and considerate of your needs! The spa is clean and smells nice. I will be back!

  • 5/5 Trina Z. 9 months ago on Google • 14 reviews
    Whenever I go to get massages, I make sure to get a lymphatic massage—it helps “drain” your body and clear toxins. I go when I feel bloated and am carrying a ton of water, gas, and stress. With that being said, Sarah delivered perhaps the best lymphatic massage of my life. Her hand is a bit heavy (she’s strong af) —she focused on the stress spots on my back and neck while also draining my body! I was swallowing the lymph fluid constantly. She did an oil massage after a dry touch massage & added hot stones. I walked out feeling like a new person like full of joy and relief. Some parlors just beat the ever living s out of you but this one is quality if you know what to ask for. I will be returning!

  • 5/5 Paul M. 8 months ago on Google • 7 reviews
    Very good massage! I've been here a handful of times already, and had a different person each time, and each person did amazing! They have really helped me with my issues, I look forward to going back each time :) also very kind and polite people!

  • 5/5 Sally J. 9 months ago on Google • 3 reviews
    Just had a massage there and AMAZING! They focus on the knots on your body and tense areas. They really put the effort into making sure you are RELAX. So good I am considering going back tomorrow.

  • 5/5 Matthew B. 9 months ago on Google
    Great massage. Well worth it. Everyone there is fantastic.

  • 5/5 Lisa B. 10 months ago on Google
    I went yesterday with a pinched nerve, all though ,they could fix it on one visit, omg they made me feel pain free, and they were so awesome, so I'm going back this week , they give a 10 visit free card and bottle water, I was a bit taken aback, when she told me to take off all of my clothes but my panties, and gave a sheet to wrap myself, but I totally get, you can't get it right with clothes on , you really must go here they ROCK!!! I WENT DOWNSTAIRS FOR YEARS ,NEVER AGAIN,

  • 4/5 Tiffany R. 1 year ago on Google
    The services they provide are good, however I made an appointment online as I always do because I come regularly and was asked to come back at a later time, so I felt as if my appointment wasn’t a priority to them.

  • 5/5 Ashley A. 1 year ago on Google
    Here visiting for the weekend and wanted to go somewhere easy to get an appointment and decently priced. Hands down. Hard YES. 10/10 recommend Sarah!! I’ve already booked an appointment for when I’m back in December!

  • 5/5 Kurt A. 7 months ago on Google • 2 reviews
    Excellent massage. I highly recommend Sarah she has been my therapist for a long time now. She has helped me tremendously with pain management of my shoulders and back. Friendly service by all the staff

  • 5/5 Andrea J. 4 months ago on Google • 2 reviews
    Excellent massage and staff. Best massage I’ve ever had. The masseuse here are super strong and will give a great massage. 30 minute massage here is much better than the 1 hour deep tissue massage I had at a Spavia. Don’t bother going anywhere else for a massage in Roanoke


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