Fortune Express image

Fortune Express

Restaurant Chinese restaurant

😠 Went there today with a friend and she found an actual stinkbug in her food. When we brought it to the attention of the workers, originally just wanting them to remove the tray it came from, they were extremely rude saying that they won't refund because she ate some of the lo mein. She did not reali...


Address

4802 Valley View Bl NW # Ld165, Roanoke, VA 24012

Website

fortune-express.edan.io

Contact

(540) 563-8818

Rating on Google Maps

3.70 (79 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 AM to 8 PM
  • Saturday: 10 AM to 9 PM
  • Sunday: 12 to 6 PM
  • Monday: 10 AM to 8 PM
  • Tuesday: 10 AM to 8 PM
  • Wednesday: 10 AM to 8 PM
  • Thursday: 10 AM to 8 PM

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jadrian W. 3 years ago on Google
    Went there today with a friend and she found an actual stinkbug in her food. When we brought it to the attention of the workers, originally just wanting them to remove the tray it came from, they were extremely rude saying that they won't refund because she ate some of the lo mein. She did not realize there was a bug in it at first and we weren't even asking for a refund to start. Finally they gave us back like $5.50, but between the grossness of the event, the rudeness of the staff, and the lack of an apology or even removal of the food that the bug was in [they kept serving people and it was gross] we will not be going back ever, and I suggest no one else does. Yes, it is cheap but I am pretty sure it is also a health violation in this review somewhere or like three.
    2 people found this review helpful 👍

  • 5/5 Elise S. 1 year ago on Google
    If I could rate this over 5 stars I would! Every week to 2 weeks I will haul my butt half way across Roanoke to get food here. The portions are great, the staff are amazing, and the food is delicious! 100/10 eat here.
    1 person found this review helpful 👍

  • 4/5 Bridget F. 5 years ago on Google
    Great food. A small seating area inside. They have bottle and fountain drinks. It's like a deli style place. They have fried rice, cream cheese wontons and much more. Decent prices but no bathroom. Reccomend stopping while in valley view .
    1 person found this review helpful 👍

  • 1/5 DeeAnn L. 2 years ago on Google
    Food is raunchy. The food made me sick. This place has went down hill in quality and freshness of food served. I will not eat there again.
    1 person found this review helpful 👍

  • 4/5 Brad H. 6 months ago on Google
    Good food if you go during the day for lunch. Don't go for dinner. They sell out of food early and won't put anymore out even when they are still open. Good lunch spot. Don't count on going for dinner and them actually having food to sell. Don't waste your time going for dinner. Drove out of my way bc my son loves this place. Got there at 5 and half the food was out, i asked if they could make some of the items that was empty they said no. They looked closed and I felt like I was bothering them. Lunch ok, dinner no.

  • 5/5 Kathleen G. 6 months ago on Google
    The lo mein and general chicken are great. Food is always fresh and hot and tasty. Great portions too for the price.

  • 1/5 Becky W. 5 years ago on Google
    Food was pretty good. There was only me and one other person there so the service was quick. I thought it extremely rude when the two employees spoke with each other in Spanish. What were they saying that they didn't want me to know? The icing on the cake for my dining experience was when the younger woman decided to sweep the floor. To stir up dirt and dust is unacceptable when I am trying to enjoy a meal

  • 1/5 Juan O. 1 year ago on Google
    Discussing food. There’s a reason why they don’t let you sample the food. Noodles are terrible, worst bourbon chicken I’ve ever tasted and smelled, Hispanic workers are rude, place looks filthy. HARD PASS!


Call (540) 563-8818 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✗ Delivery


Similar Restaurants nearby

Last updated:
()