2/5 Brandon H. 3 months ago on Google • 92 reviews New
Staying
here
has
been
a
"bucket
list"
item
of
mine
for
about
20
years
now,
and
now
that
I've
experienced
it,
I
have
to
say
I
was
disappointed.
The
hotel
is
beautiful
and
the
location
is
unbeatable,
walking
distance
to
everything
downtown
has
to
offer.
For
the
most
part,
the
staff
was
delightful
as
well.
Check-in
starts
at
4pm,
however
we
weren't
sure
of
how
parking
would
work
so
we
showed
up
about
a
half
hour
early
to
figure
that
out.
We
parked
in
their
"self-parking"
lot,
and
walked
up
to
the
reception
area
to
ask
for
details
about
parking.
We
were
informed
that
there
would
be
a
$15
dollar
charge
added
to
the
room
for
self-parking,
and
that
our
room
card
would
get
us
in
and
out
of
the
lot.
We
acknowledged
that
we
were
early
but
asked
if
our
room
was
ready
and
were
informed
that
check-in
does
not
start
until
4,
so
we
headed
to
Montano's
(highly
recommend!).
We
returned
around
4:45,
unloaded
all
of
our
luggage
and
walked
up
to
reception
to
check-in.
Once
more
were
informed
that
the
room
was
not
ready.
This
was
very
disappointing,
and
when
my
wife
inquired
if
we
had
the
check-in
time
incorrect,
the
receptionist
curtly
stated
"there's
nothing
I
can
do
about
it."
We
gave
them
our
cell-phone
number
so
they
could
let
us
know
when
it
was
ready,
repacked
all
of
our
luggage
into
the
car,
and
left
once
more.
Upon
receiving
the
text
that
the
room
was
ready,
we
once
more
headed
back
to
the
hotel,
unpacked
our
luggage,
checked
in,
and
headed
up
to
our
room.
I'm
not
sure
what
all
that
time
was
spent
doing,
but
it
was
not
cleaning
the
room.
There
was
trash
in
the
desk
drawer,
the
toilet
was
steadily
running,
there
were
long
black
hairs
on
things
throughout
the
room,
a
freestanding
make-up
mirror
in
the
bathroom
still
had
its
light
on,
and
outside
of
the
bed
being
made,
didn't
seem
to
have
been
cleaned.
We
had
a
great
night
on
the
town,
most
of
the
staff
was
very
pleasant,
and
outside
of
our
room
the
hotel
looked
beautiful.
The
state
of
the
room
itself,
particularly
after
not
being
able
to
check-in
until
an
hour
after
the
scheduled
time,
was
quite
disappointing.
I
am
glad
to
have
finally
stayed
here,
but
feel
foolish
for
feeling
like
I
had
been
missing
out
all
these
years,
and
definitely
won't
be
back.
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